They are definitely a rip off! Charging expensive prices and sending substitute products made in China!

They will continue to rip people off and scam them until people stand together and close them down.
Begin with complaints to Paypal and report their fraud so they lose one of their payment platforms.

Taking advantage of people during the worst of times.
This company is absolutely a scam. If you have an issue and want to resolve it? Don't count on it. No one ever answers the phone, they do not return voice mail messages, no one is available to "chat" (I take that back; I was able to get through to a salesperson 1 time. He just lied to me and told me over and over that my order was scheduled to arrive the following week. That was 2 weeks ago. It still has not arrived.), and they do not respond to emails. This includes their Customer Service and Sales Departments. They are continually advertising all these new products available, yet they cannot fulfill the orders they still have open. Why would you advertise that you are selling 1-gallon bottles of hand sanitizer if you have got customers who have been waiting for 2 months to receive 2 8-oz bottles? I have requested a full refund but it stands to be seen that I will get that money back. Perhaps it's time for them to experience small claims court if they haven't already.