Here’s what consumers have asked with answers from Shari's Berries staff and previous consumers.
Because they f@ckimg suck, that's why. Once they get your money, piss off. They charged me 4 times for my order and never responded to any of my emails.
I have ordered twice and in happy with the customer service. Although the second order was messed up. I called customer service and they immediately corrected the issue. I completely satisfied with Shari's Berries. The Berries are delicious!