Thank you for your interest!
We will take care of return shipping if the product is defective (and the factory wants them to be returned).
Our Satisfaction Guarantee will cover all other issues. Under our Satisfaction Guarantee we will attempt to resolve your concerns or issues without requiring you to return the product. The only way you will be required to pay to return the shipment is if you want a full refund of the blinds/shades. You can see the details of our 60 Day Satisfaction Guarantee by going to https://www.blindster.com/our-policies.html#60-day-Satisfaction.