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on 6/14/20Customer non-service is abysmal; via email it is easily 3-6 days back to you, you respond, then they take another 3-6 days. Hopefully you're not in a hurry because they certainly aren't. They are just about delay, delay, delay. Absolutely terrible. And then there are all of the hidden minimum charges per month and per quarter - stay away. (Personally I like InteractiveBrokers & ETrade much better [and I use multiple brokerages simultaneously, so maybe a dozen or so these last 20 years]).