Dear friend,
Thanks for your mail.
We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated.

Best regards,
Ericdress Team

Definitely contact your bank and dispute the charges immediately... that is all I can say. Beware even if you do get the merchandise... many reviews have reported shotty quality and their sizing in China vs United States is completely off. DO NOT BUY FROM THESE PEOPLE.

They claim the order will be shipped in 24 hours but neglect to say it comes from China and if you dear to return the item it will cost you more for returning it than the damaged item is worth... Everyone should avoid this company

Hi Beverly O... I totally agree with Debra L. And the others who posted the same advice. DO NOT buy anything from ericdress! Too many people, including myself either lost all their money, or did get a refund through Paypal. I hope you didn't order your items yet. Delete them from the cart.

As stated by many persons if you have not paid for your order, consider yourself lucky. The conversion of Cdn to American money is done automatically by your credit card company or by paypal. The products are of poor quality, no consistency in the sizing of there products, return to China is extremely expensive and the refund process is painfully slow.
The customer service persons are slow to respond to your questions and concerns and the emails have messages that the lines are superimposed making communication difficult.

Beverly, DO NOT ORDER FROM THIS COMPANY. I AM VERY SERIOUS. My gown is stuck in China Custom's and I am out ALL of my money. I have been doing a live chat with them and they will not even respond to my questions. Delete your order and find a reputable company from the US or Canada.

Eric Dress is a rip off their stuff is poor quality and does not look anything like the picture they show on their site it takes ages to come and they can send you anything they like and you will have to pay to return it and will not get your original postage back - don't touch them

I persisted with complaining to PayPal and got a full refund eventually. Contact them ASAP.

Drop your order, and get your money back if you used Paypal. They wait until the expiration time runs out with Paypal, then if you complain, they tell you to be patient and to withdraw your complaint (not through Paypal communications) I escalated my complaint and received my monies back, Paypal should drop them, they are making Paypal look bad. I do not know where they get all those good, I'm in love with it comments, I guess you can pay anyone to do anything. No honor among thieves... Good luck, just get your money back is my suggestion

WARNING! LOOK OUT YOU WILL GET SKINNED BY THEM. THEY ARE LIARS AND CROOKS! THEY COME ON SO NICEY, NICEY AND THEY WILL TAKE YOU TO THE CLEANERS!

You did not anwer my question i wanw the number

When I posted on this site Eric dress also tried to communicate to me but they still did not rectify the fact that dresses purchased were not like the picture. They did not send me refund but offered to let me buy from some special discounted catalog. Which didn't seem discounted at all and I would never buy from them again.

Crooks, ripoffs, dishonest, thieves. They sent you e-mail after e-mail trying to convince you that the fact that the dress you ordered does not fit you is your fault. I ordered two dresses according to the size I wear. When I finally received the dresses I found them to fit awful. For one, the length from the shoulder to the waist on each dress is way too long. And the total length of the dresses again is totally out of proportion. There's about 3/4 of a yard excess fabric at the bottom of each dress. Vultures! Avoid them at all cost.

File a claim with paypal. They will open a claim and if you don't get the order in a reasonable time, you'll get a full refund. You must do this quickly as there are time limits. Don't order from this company; shipping takes FOREVER and the quality is extremely poor; I would never give them as gifts to anyone I liked.

In the long run, paypal refund line was my only option. This is not a particularly conscientious company.

If you need them by next week i wouldn't order from this site because it takes up to 2-4 weeks. My suggestion for you is to try Zappos.com in the nina collection or shoe carnaival if you have one where you live at. I hope this helps.