Dear David,

We appreciate you taking the time to ask a question about our service!

At this point, we want to let you know that it is not prohibited to exchange contact information with your penfriend in chat or mail sections. This option may be helpful for you to continue communication outside of the website for free. However, every trusted user decides for themselves whether they are ready to move forward as the website provides a secure space for communication.

In case you have experienced any issues while exchanging contact information, please get back to us with more details and we would be glad to assist you with that matter.

Kind regards,
FunChatt Customer Service