God no, they will rip you off bad and fee you for everything.

This could not have been handled worse.

I asked about relocating my car on Getaround in February. The initial agent assured me this was an 'easy task' and deactivated my listing.

After providing the updated address, I received zero acknowledgement and no response for 10 days. When I messaged to followup on the lack of response, Jessica replied stating the address and location were updated but it appeared the car wasn't at the home location.
I verified the car showed at the new address through the app and replied to confirm.

After receiving zero acknowledgment or response for ANOTHER TEN DAYS, I called and the agent said he'd message Jessica. She replied and reactivated the listing at the new address and offered to waive $20 Connect fees for one month.

I responded that $20 was inadequate given the 20 days delay in responding and handling what was explained as an 'easy task' wasn't sufficient.

After zero acknowledgment or response for another 11 DAYS this time, I called and replied to the message thread. The agent on the call said the ticket had been reassigned and that Jessica was no longer with the company and the new person hadn't addressed the ticket yet.

Evidently this was a lie as Jessica then replied to the thread with a message she would escalate this to the 'internal team' to see what compensation could be offered beyond waiving $20.

Yet ANOTHER WEEK later and I had to call in again because there was zero followup. A supposed "manager" replied and said waving the Connect fee was the best they could do.

Not only is the lack of acknowledgment and followup on service egregious, but Getaround's shocking lack of management prevented my car from being rentable for at least 20 days (conservatively that's about $300 given the car's earnings history.)

Customers shouldn't have to endure sketchy customer service, being blatantly lied to (Jessica still works there), or most egregious end up foregoing rental income due to the company's lack of workflow management and follow through on customer service.

Getaround should be avoided at all costs. This unfortunately wasn't the first similar issue over more than two year in terms of response times, lies, and costing me income. Quite honestly this company deserves to go out of business for the way it handles the owners of the cars that generate it's revenue.

In the end, I had stated my claim for $300 and called repeatedly only to be assured the manager Mitchell would be messaged and reach out to me directly.
No one could bother to make contact and handle the issues raised so I have terminated my rental with Getaround and shared the above with anyone who has business with the company.

The simplest followup would have consisted of a community manager calling to say "I'm sorry we f'd up. Here's what we can do to fix it." and offer some compensation more in alignment with my actual loss of income due to their inability to handle service.