Here’s what consumers have asked with answers from Gift-Basket-Connection staff and previous consumers.
They have a toll free customer service and it's easy to get thru and talk to a live person which is a big plus for me. The only problem I have with them is that you don't get the phone number until you place an order and receive the confirmation but that's ok. I get the confirmation to make sure that my order went thru and all their contact information is in the email with all the details of my order. I had a problem once and got thru right away. The problem was my fault, not theirs but they corrected it right away. Very polite and knowledgeable.