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Here’s what consumers have asked with answers from Glyde staff and previous consumers.
Glyde is a great companyi did have a bad experence with a purchase but glyde sent out a return label on them and i was credited really quick. When dealing with companies on the internet i use my amazon or my paypal so that way its not hlding up my personal account. At any rate my issue was the person that sold me the phone had sent me a phone that was originally a sprint phone but flashed to cricket carrier when i tried to switch it to sprint they werent able to program the phone and i was already a customer only they couldnt figure out why. When we were programming the phone it showed the name cricket as we completed a reset of the system. So most people these days they jailbreak phones or flash maybe another work at any rate your covered regardless but i would recommend
1/3 of the reviews are 1 star. That speaks volumes. Save yourself the grief and look elsewhere. I have had stellar experiences with Amazon's customer service. Good luck.
Hi Jake. This is Brian from Glyde's Customer Service Team. I am so sorry to hear about the lack of response on this matter. Can you tell me the order number of one of the orders or the full name on the account? I can look into this and see if the orders went through successfully and if we have the proper email address for you. Thanks again.
Hi Deasha. All phones sold on Glyde are required to be in the condition stated in the listing. For the best condition used phones, I recommend Certified or Excellent condition. You will have 3 days to inspect your purchase after delivery as well and you are protected by a full return and refund policy. We hope you will give Glyde a try!
Hi Tomas. Thanks for asking. Phones typically sell within a week of listing, sometimes as early as a few hours after listing. It depends on your model and the price you choose at the time of listing. If your phones has not sold, please email us at service@glyde.com and we can look into the pricing. Thanks!
Hi Shaniqua. Thanks for asking here. Yes, as Marie says, please email us at service@glyde.com with your order number. We can help you correct that email address to stay updated on your order.
Hi Zeb. Thanks for asking. When this happens, we have a purchase from a buyer, but we are double checking their payment method. This should only take 24-48 hours and then we email you about the finalized sale and send you the kit. Thanks again.
Hi Amber. This may be because the order was canceled or you've logged in on a different email. We can help find that order and check on it. Please just email us at service@glyde.com. Thanks.
Hi Okikiola. Thanks for your interest in Glyde! Glyde ensures the safety of your information with a secure connection and transfers your data using an https connection with 256-bit encryption. Money exchanges are handled securely by Glyde during a transaction and our service team (contact service@glyde.com) has your back if anything goes wrong. We have a full return and refund policy and we monitor the marketplace to ensure that you buy from reliable sellers. Here is more information on our transaction policies: https://glyde.com/transaction-policies.
Hi Hoa. Thanks for contacting us and considering Glyde! If the item is not-as-described in the listing, let us know through the email you received upon delivery and initiate the return. Please inspect and let us know within 72 hours of delivery. We'll send you a pre-addressed, pre-stamped shipping kit for the return. Simply put your item in the kit, drop it in the mail, and you're done. You'll have your money back for the item in a few days.
