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on 9/27/17You can't. That's part of the scam! So they don't have to answer your questions directly or make $#*! up, you could record them and catch them and prosecute them so it's easier and safer for them to send generic emails. They get all the time they want or can not answer you all together!
Hi Cathy - we don't offer telephone support, but you can get in touch with our customer service team directly at hi@graze.com. We'll be happy to help!