HelloFresh Questions & Answers

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Here’s what consumers have asked with answers from HelloFresh staff and previous consumers.

8 questions answered
0% answered in 1 day
Question:

How easy is it to cancel if you do not like the food. i am scared of trying cause they might make me pay forever.

Answer:

Don't touch this company with a barge pole - it is nothing more than a con - high cost, paltry amount of food, deliberately misleading marketing and non existent customer service. No refunds even when due and deliberately difficult to cancel if you are trying to do so - in short a ghastly experience from start to finish!

By Rowena S.
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Question:

After reading your reviews on hellofresh. i would have been a first time buyer. but unfortunately i do appreciate good customer service. since i was in customer service for 17 yrs. so that being said. why is your customer service rated so badly? nancy

Answer:

Because customer service is a fake, they can't help you with anything. Cant cancel, cant refund, they just happily add more stuff to charge you for. Company is a bunch of thieves

By Garrett M.
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Question:

Why don't they hire better customer service people... duh! shelbey.

Answer:

I had to cancel the plan because when paused they continued to ship. They continued to ship despite customer service noting it was indeed canceled. I disputed the last charge on my card because of this. They had it reversed. NEVER EVER AGAIN. Don't do it!

By Tricia S.
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Question:

Answer:

They make it difficult to cancel. The catch is they will flood you with ads and up sells to get you to buy more. It's ridiculous.

By Lee M.
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Question:

First time 60$ gift card, how do i use it and do i have to pay for anything?

Answer:

You will still have to pay for delivery and such because this company says those things cannot be covered by a gift card. Beware signing up, because they will subscribe you as soon as you enter credit card information. It is in their Terms and Conditions at the beginning of the process.

By Lisa F.
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Question:

I just got an email stating my order had been shipped. i have not ordered anything beyond the first week. how can this be?

Answer:

You're automatically on auto ship…any week you don't overtly cancel will get sent out and you'll get charged.

By Amy J.
Question:

Is it possible to return the item if quality is poor?

Answer:

Nor really. They will want to give you a partial refund of the single ingredient you found to be of poor quality... and that's if you want to take the time to navigate the website to find out how to do it. Their website is totally designed to make customer service difficult.

By dan s.
Question:

Answer:

Yes there is. The website itself is really set up well. You pick your type of plan. It tells u all of the ingredients.

By Melody W.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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