HelloFresh

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

Hello fresh sent me a package full of things I don't eat, and didn't pick. Now they won't return it. Thanks to hello fresh I'll never use another meal prep.

I used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered.

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

Signed up May 4,2024, hello fresh picked 2 meals. I was not interested. Emptied the cart, looked at other meals did not find anything I was interested in. Several hours later I noticed 2 unauthorized charges on my debit card to HelloFresh. Cancelled subscription. Customer Service is awful!
Still attempting to obtain refund.

My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.

The produce is awful, they charger you for the next weeks box before the current one has arrived so if you're dissatisfied you still have another week to endure. While paying for the privilege. Not cool. Their customer service is very inconsistent. Some people you speak to are helpful some are rude and don't want to do anything to help. The app is glitchy, I've skipped weeks and they've still charged me and sent to box with no way out of it. Absolutely ridiculous.

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

I am very unhappy with Hello fresh. I was doing an online review of a product I ordered last month & at the end there was a link with an offer for a discount on 6 meals at Hello fresh. I ordered from them once, a while back so I thought I'd look into it so I clicked the link to check out their meals. The next thing I knew I got an email notice of a Hellofresh charge on my PayPal! I'M SHOCKED. I NEVER submitted an order for any meals and I'm demanding a refund. I will NEVER clink on any offer from them I will tell everyone I know to steer clear of Hellofresh! Any company who uses this of tactic is DISGUSTING

Products provided that can be bought very cheaply, and of not good quality. Very disappointed. Also sent meat based meals when specified as vegetarian. Dreadful.

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

DO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here.

First off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did.

I clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.

We received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars!

Hello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life.
Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals.

Once you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further.

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.

Absolutely appalling service. I rejoined after a gap of a few years as I wanted to try these meals again. Previously we were able to cancel on the app easily. However now when I go through the app I am directed to a phone number. I am non verbal and phonecalls are impossible. So I found thier customer service email address and explained this asking that they cancel my subscription for me due to being unable to make a phone call. I was then promptly sent an email telling me to call the phone number to do this from a customer service representative. I have had to inform my bank that I don't wish any further payments to be taken and change my card details to prevent any further payments. This is absolutely revolting that a firm like hello fresh are so discriminate when I made it clear what my disability was and I will be taking this further.

Would you demand that a wheelchair user climb a flight of stairs to cancel their subscription. How do you expect someone non verbal to do this verbally. I have attached a copy of my email and their response so there is no doubt this is a genuine experience.

The food arrived damaged due to poor packing without any care, respect to the food or customers. I never have any issue when ordering from other other suppliers.

They were charging my credit card twice, when I'd call to let them know I'd get a rep who refused to help. They wouldn't look into it or anything! Not sure why they pay people to NOT do customer service.
Very gluten/carb heavy and you can't opt out. Meals take FOREVER to make. NOT faster than going to the grocery store and making on my own.
They only have a few veggie options and it was ALWAYS the same! We got green beans 90% of the time, and they were only not rotten one time.

So we kept getting these mail ads for HelloFresh and decided to try them. Bad move. First, they sent an email after the date of arrival of the first "Free" box which never arrived saying that the "carrier notified them that the box had been lost or damaged". I attempted at this point to cancel the subscription which I finally managed to do. No answer at the number provided to call with problems, no response from the auto-mated chat bot, and they are still sending emails saying my package will arrive. This is week two, and neither the first or second box have arrived. DON'T WASTE YOUR TIME OR MONEY.