I am getting ready to return my recently purchased coat to Jollychic of China. Best I gather, the International Priority Mail through USPS from South Carolina to the office in China is going to cost an arm and leg to return it. It sure would be easier if the coat could be sent Stateside for my reimbursement to my credit card. JollyChic Corporate Headquarters

Suite 11-12,6/F, st james house Pendleton way, Manchester M6 5FW, UK, Manchester Manchester, M6 5FW, UK Would this be possible?

asked by Judith K. on 12/4/14

23 Answers
Thumbnail of user katherinen2

Their size "large" would fit an American Girl doll. I cannot even imagine what a size "small" would be like.

Helpful  (7)
Thumbnail of user jayw34

Their sizes are waaaay off. Their website is in English. Their prices are written in american dollars. Yet their sizes are "Asian". If you wear a large, then order their 5XL or their 6XL and it *might* fit. But it's all a guessing game. They make it very difficult to contact a representative AND they do not answer their 24/7 phone or their 24/7 chat. This place is a scam. Learn by our mistakes OR learn the hard way. It's up to you.

Helpful  (3)
Thumbnail of user sm682

I just mailed a return... to China! The UK address is a bit if a deception. My package had no info as to how and where to return, so I emailed the address that sent me notice of shipping. That address was from a rep. In China. After several attempts to make my simple question answered-how and where to make a return-a fractured English response directed me to an address for returns... in China. I sent the return in the same Tyvec bag I received the products in. The return cost me 1/2 the cost of the products, but I did it on principle. I will never shop at this site again, and will make every effort to identify the blog that directed me to this company. Internet shoppers beware!

Helpful  (3)
Thumbnail of user frankier6

This is a bad company, when i posted this their response to me was sizes was Asian sizes, come on really then they should not be selling to US

Helpful  (3)
Thumbnail of user beths32

DO NOT ORDER FROM THEM! TERRIBLE READ The reVIEWS i lost my money too

Helpful  (3)
Thumbnail of user julirp

Look at the reviews. Save yourself the pain and dont order. Consider yourself lucky that their site is lame & wont accept your postcode!

Helpful  (2)
Thumbnail of user annw33

They are located in China. What a nightmare to return anything. Their sizes are so small. I am 5'5" tall and weigh 106 pounds. I ordered large and it was still way too small! Beware of this company!

Helpful  (2)
Thumbnail of user peggym10

Judith K., I too wondered why I could not send my returns to the US address, and was simply told, Oh no, there is no way for them to receive it there. I don't even think the US address is real! Just a front to make them look better.

Helpful  (2)
Thumbnail of user sheilas19

They are a waste of time and just keep throwing questions at you during chats.

Helpful  (2)
Thumbnail of user brendak19

Put the worst kind of feedback concerning this company and don't take it down til they pay you. They have not got a clue on how to do business. I order 2 sizes bigger than what I wear and when I received the coat I could not get my arms into the sleeves. I gave them so much $#*! that they told me to keep the coat and paid me my money back. I never will deal with them again. They have not got a clue how to treat customers.

Helpful  (2)
Thumbnail of user carmenv12

I figured I paid enough on duty & shipping to Canada (all over and above what they quoted me). Even though items do not fit (their sizes are not close to American/Canadian sizes), I prefer giving the items to people I know than shipping them back to China. They've offered to refund upon reception but I have to pay for shipping. No way... I refuse... Paid enough. Will NEVER buy through them again. I will count my loses and do business elsewhere.

Helpful  (2)
Thumbnail of user theresaf4

I chalked it up to a loss! It would have cost so much to send it back, that it wasn't worth it. I couldn't wear most of the clothes. Complete waste of money!

Helpful  (2)
Thumbnail of user jonnettr

I will not order any clothing from this site. My choice.

Helpful  (2)
Thumbnail of user karend55

I agree Katherine. It is a shame that I fell for this trap.

Helpful  (1)
Thumbnail of user margarets54

Follow other advice and do not order. I've just risked sending back my order of 3 items and it has cost virtually £20 for the most basic postage i. E. not tracked or signed for. I've emailed JC to advise this and it will be interesting to see whether I get my £47 refund!

Helpful  (1)
Thumbnail of user charlenem17

They make it very difficult to return. You're better off selling it state side and learning a lesson from this.

Helpful  (1)
Thumbnail of user jeanc18

Everything is too small even if you order larger than your normal size. I looked at their shoes but they the size chart only refers to the heel size not American shoe sizes. Bummer because I wanted to maybe order shoes but it its anything like their clothes, the shoes will be too small.

Helpful  (1)
Thumbnail of user marys231

That is what I was afraid of.

Helpful  (0)
Thumbnail of user donnagenep

I had to learn to set my ego aside and order a XXXL when necessary. Remember, Asian women are very diminutive, and manufacturers size differently there.

Helpful  (0)
Thumbnail of user gracew19

They were told SEVERAL TIMES ALREADY about the messy size chart that they have but I think that have no interest whatsoever to correct it. Their chart is SSSSOOOOOOO confusing that you land up getting all small sizes or all big sizes. Also, I don't know how people can say that the quality of the cloth is "good"... really? We should write to the Better Business bureau and ask them to remove this company from web until they straight up their sizes charts and tell the true about the made of the garmet because what they call "cotton" is a piece of plastic cloth

Helpful  (0)
Thumbnail of user nicolel33

Obviously everyone is in agreement that the sizes are very different, much smaller. However, if you are a med or large if you find an item that comes in a 3x, 4x or 5x, crazy as it seems, they work occasionally. The way I see it considering the prices are so low I can afford for a few not to fit, and I can give them to my daughter. The sizing is definitely off though. And don't even think of buying anything "one size fits all". But the very extra large sizes compare to regular sizes. Also, the jewelry and handbags are good deals and you obviously don't have to worry about fit. As long as you are realistic about your expectations (you can't expect to pay $1.50 for a necklace that is super high quality that is going to last forever) there are deals to be had. I never buy anything expecting to return anything if it doesn't work, it's just a gamble. If you go into it with that attitude the super low prices offset the items that don't work out.

Helpful  (0)
Thumbnail of user aymana8

Yah i remember iv order for my sister a dress as a gift my sister size is 8us and iv order a size L when the dress came i was disappointed really that L dos not even fits a size 4US. Thy have a big problem with the sizing chart

Helpful  (0)
Thumbnail of user penelopej1

You are hilarious Katherine.

Helpful  (0)

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