Keen & Social Questions & Answers

113 reviews

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Here’s what consumers have asked with answers from Keen & Social staff and previous consumers.

4 questions answered

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Question:

Has anyone successfully gotten info about where to send returns from this company? if so please post the return address.

Answer:

It will likely cost you more to return it, than it will to throw it in the garbage where it belongs

By MJ J. over a year old

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Question:

Trying to locate order #54335 placed on the 29th september 2017 Trying to locate order #54335 placed on the 29th september 2017

Answer:

Good luck I never got any response to any attempts at reaching them eventually got my money back by filing a claim through PayPal

By Cecilia B. over a year old

Question:

Hi, whats the companys policy on re- emburcing customers that have not recieved their goods or are unhappy with it? Hi, whats the companys policy on re- emburcing customers that have not recieved their goods or are unhappy with it?

Answer:

They want you to ship it to China at your own expense. You're better off tossing it.

By Amy G. over a year old

Question:

Does anyone know the care instructions for the londoner? Does anyone know the care instructions for the londoner?

Answer:

Step one... turn inside out Step two... throw it in the garbage where it belongs. (sorry, the product I ordered from them was total garbage, I'm hoping you are happy with what you received, but from what I've seen, most stuff they sell is trash.)

By MJ J. over a year old

Question:

How do i report this compnay? they took my money and still no product?

Question:

How do i cancel an order i just placed? i ordered for my mom and she doesn't want it!

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Keen & Social Questions & Answers

Has anyone successfully gotten info about where to send returns from this company? if so please post the return address. Has anyone successfully gotten info about where to send returns from this company? if so please post the return address.

Trying to locate order #54335 placed on the 29th september 2017 Trying to locate order #54335 placed on the 29th september 2017

Hi, whats the companys policy on re- emburcing customers that have not recieved their goods or are unhappy with it? Hi, whats the companys policy on re- emburcing customers that have not recieved their goods or are unhappy with it?

Does anyone know the care instructions for the londoner? Does anyone know the care instructions for the londoner?

How do i report this compnay? they took my money and still no product?

How do i cancel an order i just placed? i ordered for my mom and she doesn't want it!

Re order no: 29148i where is my hoodie??? ordered on aug 19 and still not received it plus no response to any of my emails in over a month!

Where's my stuff????

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Has anyone successfully gotten info about where to send returns from this company? if so please post the return address.