Here’s what consumers have asked with answers from Panash staff and previous consumers.
I have similar experience. They don't have anyone as a customer service representative may be. I regret everyday that i placed order. I lose 10000 rs due to these people.
Not certain even it will shipped you. Forget your payment. And choose your old apps viz amazon, flipkart, myntra etc
I have order 25 days back and don't hear anything yet. Every time I send them message, same answer I received, 4-5 days we will ship and then deliver.