ReShip FAQ | Sitejabber

Question:

Has anyone had a good experience with reship i had an order trapped in their warehouse and only way out was shipping through them very expensively. Has anyone had a good experience with reship i had an order trapped in their warehouse and only way out was shipping through them very expensively.

Answer:

I have used Reship.com many times and there is no trouble at all. If you worry about a shipping fee, you can calculate it before an order at their website. And, you can choose your favorite shipping method. If you order a heavy parcel, it may take much shipping fee.

By Sander K. over a year old

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Question:

Yes, sent assistance for help on the reship website for the past 4 days including today and have not heard anything back from reship. need to find another company? gavin Yes, sent assistance for help on the reship website for the past 4 days including today and have not heard anything back from reship. need to find another company? gavin

Answer:

I have just discovered "YouShop" and they are totally amazing... https://www.nzpost.co.nz/tools/youshop

By Jo J. over a year old

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Question:

Hi i'm just wondering now that my first package has arrived at the us address, how do i get it shipped to my canadian address? Hi i'm just wondering now that my first package has arrived at the us address, how do i get it shipped to my canadian address?

Answer:

Login--> Account---> Order Currently At Reship---> Select Shipping Method Select the cheapest one which is USPS (delivery estimate is "up to 90 days" however I got mine shipped within a week to Toronto, Ontario, Canada). If you know the dimensions get a price quote first to avoid unpleasant surprises later: https://www.reship.com/UI/ShippingEstimate.aspx

By Teresa N. over a year old

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Question:

Is reship.co.uk the same company as reship.com? Is reship.co.uk the same company as reship.com?

Answer:

Avoid Reship all together. If you don't have troubles now, you WILL. Read my review. Absolutely terrible customer service and you don't have to read just my review. Find an alternative, please.

By Steven B. over a year old

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Question:

I have been a reship customer for 2 years now. i never had problems with the deliveries. but, multiple times i had the problem that they get to lazzy to write a detailed packing list and/or forget to include it altogether. 3 times i had to pay unreasonable taxes (one time it was 100 us! twice the price of the goods!) because of incorrect/forgotten packing lists. but, the thing that stinks the worst is that there's no support number that one can call from abroad! get a load of that! they have a toll free number you can call, but, it is useless from outside the us! reship, most of your customers are outside the united states, isn't it? so, basically, reship is telling their international customers screw you! isn&t it? if im wrong, please post right here a number i can call from abroad! I have been a reship customer for 2 years now. i never had problems with the deliveries. but, multiple times i had the problem that they get to lazzy to write a detailed packing list and/or forget to include it altogether. 3 times i had to pay unreasonable taxes (one time it was 100 us! twice the price of the goods!) because of incorrect/forgotten packing lists. but, the thing that stinks the worst is that there's no support number that one can call from abroad! get a load of that! they have a toll free number you can call, but, it is useless from outside the us! reship, most of your customers are outside the united states, isn't it? so, basically, reship is telling their international customers screw you! isn&t it? if im wrong, please post right here a number i can call from abroad!

Answer:

Does this link help? http://www.howtocallabroad.com/qa/toll-free.html

By Jo J. over a year old

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Question:

Would you ship laptop? Would you ship laptop?

Answer:

Hi, which country are you in? It should be okay to ship unless there is an import restriction

By Team R., Customer relations over a year old

Question:

Can't remember my account Can't remember my account

Answer:

Hi, you can email customerservice@reship.com to gather your account details

By Team R., Customer relations over a year old

Question:

I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do

Answer:

Hi. What is your suite number and or the package number. Thanks and sorry for the delay

By Team R., Customer relations over a year old

Question:

Reship has lost my package. usps delivered package feb 17/17 @ 12:45pm (tracked). it's been almost 3 weeks and reship keeps telling me that it wasn't delivered to them and that they don't have the package. what are my options to recover my package or money for the cost of the item? Reship has lost my package. usps delivered package feb 17/17 @ 12:45pm (tracked). it's been almost 3 weeks and reship keeps telling me that it wasn't delivered to them and that they don't have the package. what are my options to recover my package or money for the cost of the item?

Answer:

Hello Elaine. I am the Operations Manager for Reship. USPS attempted to change our zipcode back in June in the hopes of steam lining the on time delivery service. This has blown up on a very large scale. We are still missing over 150 packages going back to the beginning of the year. When you track your package on the USPS website, it will show delivered. What that means is it has been delivered to one of two locations here in Portland and scanned to what they call a format sheet. Their goal os have those packages delivered within 24 hours. The new locations that our inbound packages are supposed to be coming from do not have deducated drivers at this point. The post office manager and acting state of Oregon Post Master are working with me to find a solution. We received over 350 missing packages late Friday. Please check your account ans see if it has been delivered by now. If not email our customer support team with your tracking number and reference my name and I will contact the manager personally to see if they can find this. This has been a huge obstacle that is out of our control. I apologize for this and we hope to have things back on track soon with USPS. Justin Camp

By JUSTIN C. over a year old

Question:

How can we get hold of you on phone, it has until now been only voicemail that we get on the phone, we wanted to ask for an alternative shipment, but were never offered one, so we wanted to pick it up, but we cannot get hold of you by phone to arrange the pick up? How can we get hold of you on phone, it has until now been only voicemail that we get on the phone, we wanted to ask for an alternative shipment, but were never offered one, so we wanted to pick it up, but we cannot get hold of you by phone to arrange the pick up?

Answer:

Our office hours are 8:00am to 4:00pm PST. I am the Operations Manger for Reship. Call 503-257-4644 or my direct number of 604-592-7255

By JUSTIN C. over a year old

ReShip Questions & Answers

Has anyone had a good experience with reship i had an order trapped in their warehouse and only way out was shipping through them very expensively. Has anyone had a good experience with reship i had an order trapped in their warehouse and only way out was shipping through them very expensively.

Hi i'm just wondering now that my first package has arrived at the us address, how do i get it shipped to my canadian address? Hi i'm just wondering now that my first package has arrived at the us address, how do i get it shipped to my canadian address?

Is reship.co.uk the same company as reship.com? Is reship.co.uk the same company as reship.com?

Would you ship laptop? Would you ship laptop?

Can't remember my account Can't remember my account

I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do I had a package delivered two weeks ago from reship to send to a client in the uk and she hasnt gotten it what should i do

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