ShopSmarter Questions & Answers

Here’s what consumers have asked with answers from ShopSmarter staff and previous consumers.

45 questions answered

0% answered in 1 day

Question:

I am being charged for something i don't even recall signing up for. how do i stop the debits charged to my card? I am being charged for something i don't even recall signing up for. how do i stop the debits charged to my card?

Answer:

I had the same problem. I called and got it canceled. Got a new credit card and then reported them to the Internet Crime Complaint Center.

By Cynthia B. over a year old

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Question:

How long will it take to receive my $10 rebate after signing up from an offer on a bed bath & beyond receipt? How long will it take to receive my $10 rebate after signing up from an offer on a bed bath & beyond receipt?

Answer:

Based on my experience, you'll never see that cashback no matter how diligently you follow their instructions.

By Bob B. over a year old

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Question:

I would like to opt out of this shopsmarter program right now. i got confused lastnight, and hit that button. i do not want to be a part of this. I would like to opt out of this shopsmarter program right now. i got confused lastnight, and hit that button. i do not want to be a part of this.

Answer:

Hi Kandis, Can you please reach out to me directly at Help@ShopSmarter.com and reference case number 321? I would be more than happy to assist you with this. Thanks!

By ShopSmarter R., over a year old

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Question:

What the hell is this i never signed up for this crap and now your company has charged my card. What the hell is this i never signed up for this crap and now your company has charged my card.

Answer:

Hello, I apologize for any confusion regarding the membership fee. Please reach out directly at Help@ShopSmarter.com. I will be happy to assist you. Thanks

By ShopSmarter R., over a year old

Question:

I received an october cheque but when i go to deposit it in the atm it says the item is unrecognizable I received an october cheque but when i go to deposit it in the atm it says the item is unrecognizable

Answer:

Hi Nicole, we apologize for any inconvenience. Our checks are deposit only, and you should be able to deposit them in any US bank. Please contact the bank to determine the issue.

By ShopSmarter R., over a year old

Question:

Scammers - beware they will steal your cash. this website will keep on charging you until you go bankrupt. be careful to check your email. Scammers - beware they will steal your cash. this website will keep on charging you until you go bankrupt. be careful to check your email.

Answer:

Hi Alan - Sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@ShopSmarter.com, we will be happy to help.

By ShopSmarter R., over a year old

Question:

You people should in jail You people should in jail

Answer:

Hello - If we can be of any assistance please don't hesitate to reach out directly at Help@Shopsmarter.com.

By ShopSmarter R., over a year old

Question:

How did i get a charge of $9.97 on my credit card? How did i get a charge of $9.97 on my credit card?

Answer:

Hi John, Please reach out directly at Help@Shopsmarter.com. I will be happy to assist you with the refund. Thanks! Samantha Customer Support Supervisor

By ShopSmarter R., over a year old

Question:

Why was my bank charge Why was my bank charge

Answer:

Hi Bonnie, Please reach out to me directly at Help@Shopsmarter.com. I will be happy to assist you with a refund. Thanks! Samantha Customer Support Supervisor

By ShopSmarter R., over a year old

Question:

How do i cancel the account? How do i cancel the account?

Answer:

Hello, You can cancel by logging in and using the Help Tab to cancel the account. You can also contact customer service at Customerservice@ShopSmarter.com for assistance.

By ShopSmarter R., over a year old

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How long does shipping take?
What is the return policy?
Where is the company located?

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