Here’s what consumers have asked with answers from Sitejabber staff and previous consumers.
Hi Frank, Thanks for the reply. I didn't mean to sound crass towards you. Your idea is a good one and to be honest, I like the idea of Sitejabber creating a community where those with a higher credibility rating can step in and help each other out, especially if it's the truth. Unfortunately, the problem is that the lie is still visible.As I said, we want constructive feedback. In fact, on our receipts, we ask the customer, "If you are happy with your order, please consider leaving a review of your experience on one of the many review sites like..." We will be removing sitejabber from that list effective immediately because while we want REAL comments and reviews about our service, why should we promote sitejabber as an independent body when it's not allowing owners to publicly refute defamatory lies that damage the business? Sitejabber, you've lost the respect from this user with regards your impartiality. You'll lose more as time goes by when others start to realize that this is a place to publicly lie about your competition, suffer no consequences and know that your competition can do nothing about it but complain. It's a shame that your own site profile discussion is loaded with negative criticism. Finally, Frank, thanks for your constructive input. I really appreciate it. Didn't mean to punish your good deed :)
Hi Lee, thank you for contacting us. While we do provide reviews for NetSpend, we are unable to offer any services or legal advice on how to sue them. However, if you've had experiences with NetSpend that you'd like to share with others, you might consider leaving a review on our platform. We're also here to help with any questions you may have about Sitejabber.