Hi,

I ordered dress, veil and my jewely but i got a message from the dhl asks me to pay another $189 for custom fee. There was a question like mine but vbridal said vbridal providing an insurance to cover it. What should i do now?

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Hi,

I ordered dress, veil and my jewely but i got a message from the dhl asks me to pay another $189 for custom fee. There was a question like mine but vbridal said vbridal providing an insurance to cover it. What should i do now?

asked by Monica C. on 8/24/15

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Vbridal V. [Vbridal Rep] · Answer 1 · 2015-08-24T10:36Z

Vbridal V. [Vbridal Rep]

on 8/24/15

Dear Monica,

We just checked for you. Since you have already contacted the customer service, please rest assured that they will do their best to assist you. A reply has already been sent to you. Please do not worry.

Have a nice day!

Best regards,
Vbridal

Helpful (1)

iuli a. · Answer 2 · 2015-08-24T01:35Z

iuli a.

on 8/24/15

Wow. In what country are you? I'm 100% sure vbridal will pay 50/50 that bill with you.

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Vbridal Questions & Answers

Hi, I ordered dress, veil and my jewely but i got a message from the dhl asks me to pay another $189 for custom fee. There was a question like mine but vbridal said vbridal providing an insurance to cover it. What should i do now?