• 1800CPAP.COM

1800CPAP.COM

Overview

1800CPAP.COM has a rating of 4.7 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery, and good experience. 1800CPAP.COM ranks 1st among CPAP sites.

  • Service
    33
  • Value
    38
  • Shipping
    40
  • Returns
    10
  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.8%
Positive
256
Neutral
5
Negative
24
8
See all photos

What reviewers want you to know

Positive highlights

  • The shipping was via FedEx and very quick, customer service including communication was excellent.

Critical highlights

No critical highlights yet

How would you rate 1800CPAP.COM?
Top Positive Review

“Cpap mask”

Michael S.
3/24/24

Went to the site, found what I needed. Easy to order. Good price. Arrived a couple days earlier than originally predicted.

Top Critical Review

“Co. Should have rejected order. CPAP & parts are restricted in Thailand. Customs seized.”

David K.
1/1/24

Ordering was easy. But when the package, containing only a face mask, arrived in Thailand Customs it was seized. CPAP machines & all associated equipment are restricted. Requires a registered import company, an import handler, FDA approval & a doctor's prescription to bring even a face mask or air hose into Thailand. Sending it back requires a product export license and a registered export company! Bottom line I just lost my money!

Reviews (1,236)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (96)
Thumbnail of user michaels12725
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Went to the site, found what I needed. Easy to order. Good price. Arrived a couple days earlier than originally predicted.

Thumbnail of user mayu7
1 review
0 helpful votes
April 24th, 2024
Verified purchase

Order was delivered promptly. Good to notify me the status of the delivery. Communication with local support team was also helpful.

Thumbnail of user larryc1419
2 reviews
1 helpful vote
January 1st, 2024
Verified purchase

Great place to do business with. Large selection to choose from, hassle free ordering, and the shipping... WOW... really FAST!

And they make exchanges really easy.

Thumbnail of user roberte2515
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Service was fast, I couldn't be happier! Now why in the hell do you expect me to that

Thumbnail of user jeffreyk695
1 review
0 helpful votes
March 21st, 2024
Verified purchase
• Updated review

Very easy to work with. Great products at good prices. Good service.

Great product price and service
April 1st, 2022
Verified purchase
• Previous review

Consistently good servive for a high quality product

Thumbnail of user roberth7000
1 review
0 helpful votes
January 26th, 2024
Verified purchase

Your need to use UPS for delivery is understood, but it puts you at a disadvantage to Amazon. However, your merchandise is of much better quality, so I will just have to allow more lead time to my orders.

Thumbnail of user debraa962
1 review
0 helpful votes
January 29th, 2024
Verified purchase

I really needed a new hose & also a new provider...Korrine K was so helpful & gave me options. I got a wonderful 7 foot hose. Not the standard 6 foot. Just what I needed! I will be getting a new machine very soon. Thank you. I'll be back.

Products used:
The hose every night.....even if my cat lays on it....he doesn't even notice it. Works great.

Service
Value
Shipping
Quality
Thumbnail of user cheriei6
2 reviews
0 helpful votes
January 26th, 2024
Verified purchase

It's easy to find what I need, the items are shipped quickly, in perfect condition and accurately. Plus the prices are fair.

Thumbnail of user jennies175
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Fast service. Great price. Will shop here again in the future.

Thumbnail of user roberts10021
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Easy ordering platform and prompt fast delivery. Good company.

Thumbnail of user rustyg48
1 review
0 helpful votes
January 26th, 2024
Verified purchase

All good.!

Thumbnail of user davidm4697
2 reviews
0 helpful votes
January 26th, 2024
Verified purchase

Does everything it says on the box.
Outstanding service.

Thumbnail of user davidk4692
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Ordering was easy. But when the package, containing only a face mask, arrived in Thailand Customs it was seized. CPAP machines & all associated equipment are restricted. Requires a registered import company, an import handler, FDA approval & a doctor's prescription to bring even a face mask or air hose into Thailand. Sending it back requires a product export license and a registered export company! Bottom line I just lost my money!

Thumbnail of user henryr623
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I have a SOCLEAN and I need the tank with the hookup spout.I bought one this time but next order I'll
Need the right one. Thank You

Thumbnail of user janeh686
1 review
0 helpful votes
March 29th, 2022
Verified purchase

I have been able to get my cpap supplies without fuss and received help from the wonderful staff when I needed it.

Thumbnail of user jamesc6038
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Very easy and not many steps to make the purchase. Very clear totals during payment.

Thumbnail of user davidd5105
1 review
0 helpful votes
May 15th, 2023
Verified purchase

They were very helpful and responsive to my questions and helped me work through getting the proper machine. I would recommend them to all.

Thumbnail of user williamd3076
1 review
0 helpful votes
November 3rd, 2022
Verified purchase

I ordered a 18" hose for a Cpap machine and recieved the one I ordered but it was the wrong one The one I ordered was wrong Not Your fault but mine. You do not offer the proper one I need. My fault but still not happy.

Thumbnail of user martinc735
1 review
0 helpful votes
June 14th, 2022
Verified purchase

Excellent Service provided by the CPAP Team. Even called when there was a piece of information I had forgotten to provide (ZIP of Address).

Thumbnail of user terrys1543
1 review
0 helpful votes
January 31st, 2023
Verified purchase

Been looking for one like this for a while it fits my needs really well.

Thumbnail of user stevenl1717
1 review
0 helpful votes
February 4th, 2023
Verified purchase

I had trouble with the first mask I purchased and didn't like the mask at all. I800cpap.com made the exchange very easy. I'm so thankful.

Thumbnail of user richardc4193
1 review
0 helpful votes
April 25th, 2023
Verified purchase

Over our ca 20 minute phone conversations 2 days in a row Steven was helpful, knowledgeable, and quite excellent in every way. He was very kind as well as patient. He is a credit to cppap.com!

Thumbnail of user richardr2847
1 review
0 helpful votes
June 14th, 2022
Verified purchase

Have been able to find the product I need at a reasonable price. Shipping is always quick.

Thumbnail of user davidd5116
1 review
0 helpful votes
June 17th, 2023
Verified purchase

Too much, too much, too much, too much, too much, Too much, too much, too much, too much, too much, Too much, too much, too much, too much, too much, Too much, too much, too much, too much, too much, Too much, too much, too much, too much, too much, Too much, too much, too much, too much, too much, etc.

Thumbnail of user deanak24
1 review
0 helpful votes
April 27th, 2022
Verified purchase

Brianna at Fairway medical is always so helpful and answers all of my questions. Supplies are always delivered in a timely manner.

* 1800CPAP.COM attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.

Business History

We created 1800CPAP over a decade ago based on simple concepts of great customer service, low prices, secure shopping and hassle-free ordering. How does 1800CPAP stand out above the rest? We are sleep and CPAP professionals; we have anchored our staff with registered sleep technologists, respiratory therapists, board certified sleep physician and our dedicated, highly trained customer service agents. 1800CPAP.com is the last CPAP store you will ever need. Our staff is fully trained on the different styles of masks and machines to better assist the consumer in finding the right fit.

Company Representative

Thumbnail of user stephanied94
Jason S.
Customer Service Manager
Typically does not respond to reviews

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