• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

Overview

6pm has a rating of 3.4 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 8th among General Apparel sites.

  • Service
    75
  • Value
    75
  • Shipping
    74
  • Returns
    58
  • Quality
    74

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 38.5%
Positive
5
Neutral
0
Negative
8
15
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“Scammers”

Summi J.
4/20/24

I had a very bad experience with myperfect resume.They are asamers they get the bank card details and deduct money whenever they want.never recommend this website

Reviews (488)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90)
Thumbnail of user summij
1 review
0 helpful votes
April 20th, 2024

I had a very bad experience with myperfect resume.They are asamers they get the bank card details and deduct money whenever they want.never recommend this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Summi,
I'm sorry you had a bad experience with 6pm.com. Can you provide an order number and more details as to what transpired with your order?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user sophiae216
1 review
7 helpful votes
May 16th, 2023

I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience.

Value
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Sophia,
I'm so sorry that this happened. I'm unfamiliar with what application you're using with the screenshot you provided. If there's a pricing discrepancy with your order, you can contact our customer service team to investigate this matter. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user oliviac498
1 review
1 helpful vote
March 5th, 2023
Verified purchase

I've made several orders from 6pm and it's great unless you need to return something. I just returned some shoes that cost $20 to ship back. You have to be pretty confident that you won't return or the discounts aren't worth it. I would reserve for known sizes and apparel that you know won't be uncomfortable (like you've tried on elsewhere). Also shipping itself was nearly $15 which is a lot when you are used to Amazon or Zappos.

Tip for consumers:
Be aware of shipping and return costs which reduce or negate discounts

Products used:
Dress, returned shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Olivia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user barryclasher1
1 review
1 helpful vote
June 19th, 2023
Verified purchase

Don't bother shopping here if you are not in the USA. I'm in Australia and I had bought from them several years ago without a problem, but this time my wife and I both had our orders rejected due to their "Fraud Checking" system which apparently marks all international cards as possible fraud.

Products used:
They didn't ship my order

Service
Value
Shipping
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Barry,
I'm sorry for the experience you encountered with our Order Verification process. There are several different factors that may hold or cancel an order in attempts to keep your account safe. The best solution would be to ask customer service to transfer you to the Order Verification department to complete the process. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user kellymunkiwmwj
8 reviews
1 helpful vote
March 24th, 2024

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Thumbnail of user geoffreyp101
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund.

Tip for consumers:
Stay away. Try to buy from some other website

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Geoffrey,
I'm sorry you received a defective item. The Customer Service team would be able to rectify this situation. Can you provide an order number for I may investigate further?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user kimonibowiekcch
15 reviews
2 helpful votes
March 29th, 2024

Excellent selection of nearly everything you could want. All but 2 items I have ordered were absolutely perfect! I will be purchasing from Light In The Box again!

Thumbnail of user ninab413
1 review
1 helpful vote
May 19th, 2023
Verified purchase

I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away!

Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Nina,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. If there's a sizing discrepancy with the item you received, our customer service team will be able to assist you with getting that item back and processing a new order.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user rodriqueboeselxtfwu
13 reviews
1 helpful vote
April 12th, 2024

I like to buy things in this store, everything is always of high quality and quickly, I am 100% satisfied with my purchases

Thumbnail of user anastasiak103
1 review
0 helpful votes
September 18th, 2023
Verified purchase

I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Anastasia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user jj685
1 review
4 helpful votes
August 15th, 2022
Verified purchase

I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry.
I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America.
I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation.
Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience.
Just made an irresponsible statement with excuse.
6pm may disappear soon

Tip for consumers:
I recommend to purchase on other website of it is same price.
Shipping is very slow. Even unshipped, the customer service team make an excuse, out of stock.
I received order confirmation by email. But they still say the reason of unshipping is out of stock.. almost talking woth a robot

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello JJ,
I'm so sorry for the horrible shopping experience that you encountered with 6pm.com. It sounds like we may have been having an inventory issue with that particular item. In any case, we would be happy to honor the original price of this item since it was an error on our part. Can you provide me with the order number so I can look into this matter further?

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user scotty427
3 reviews
3 helpful votes
August 11th, 2022
Verified purchase

I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.

Products used:
I have purchased multiple pairs of shoes from 6pm and have never needed to return anything.

Service
Value
Shipping
Quality
Thumbnail of user marshalb15
1 review
1 helpful vote
June 1st, 2023
Verified purchase

I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.

Products used:
None, returned everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Marshal,
I sincerely apologize that you received an item that was not in good quality. In this situation you may contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user alexg1000
1 review
1 helpful vote
November 1st, 2021
Verified purchase

I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user felasf
12 reviews
2 helpful votes
June 12th, 2023

It's the best marketplace for buying brand clothes and sneakers for tasty prices!
There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.

Quality
Thumbnail of user anntonettea
3 reviews
2 helpful votes
September 24th, 2022
Verified purchase

I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size.

Tip for consumers:
Items sometimes go on discount so you can place the item in your cart and watch it to see if the price will reduce any further, check especially at nights. Keep in mind that it may also get sold out so you have to check for stock updates as well. Once you see a reduced price it's best to grab it at that time because by morning it may either be sold out or back to its original price.

Products used:
Bag

Service
Value
Shipping
Quality
Thumbnail of user umjoodya
1 review
3 helpful votes
March 15th, 2022

I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty!
I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it

Thumbnail of user magreeq
11 reviews
16 helpful votes
February 12th, 2022

When it comes to buying new clothes I always can't determine which store to choose in order to find good clothes. Indubitably, nowadays people are tend to apply to online stoores because of pandemic, however sometimes I attend offline stores when I need something exclusive and I have no time to wait for the delivery. Recently, I decided to visit 6pm online store as I wanted brand-new clothes. I ordered here couple of shirts, t-shirts, sweatshirts and one pair of jeans. These things were delivered quite fast and I didn't wait for a very long time. It took at least couple of days.

Thumbnail of user sarar666
1 review
3 helpful votes
November 14th, 2022

Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Sara,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user taow11
1 review
0 helpful votes
February 5th, 2023

카톡&텔레 hit365
#토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록믿음,성실 봉사로 고객님의 서류에 관련된 모든 고민을 깔끔하게 해결해드립니다. 여러분야 최고의 전문가들만 모셔 제작해드리고 있습니다.as,증명서, 온라인, 등 좀더 차별화된 시스템으로 발급해드리며 더더욱 안전한 서비스를 제공해드리고있습니다. (선제작,후결제) 단순히 위조,변조가 아닌 정상적인 서류발급이라 해도 무방할정도의 실력으로 고객만족과 보안을 최우선시 하는 히트팀과 함께 여러분들의 고민을 풀어보시길 바랍니다. 발빠른 업데이트와 AS는 물론이고 사용할때의 요령과 주의사항, 돌발상황에 대한 대처법을 숙지시켜 드리며 한번 거래로 끝이아닌 답답한일이 생길때마다 의지할수 있는 사후관리에 더 신경쓰는 전 문 상담,제작업체로 보시면 되겠습니다. 의뢰인의 대부분이 의뢰전 고민하시는 부분이 비용보다도 안전과 보안 그리고 법적 불이익을 받게될지도 모른다는 불안등을 가지고 계신걸 잘 알고 있습니다. 히트팀은 그런부분들까지도 세세한 배려와 적절한 대처방한까지 메뉴얼화 해서 제공하고 있으니 걱정마시고 상담하시길 바랍니다. 상담하는데 돈드는거 아니고 불이익 받는거 아닙니다. 움직이지않고 행동하지않는자,잃는것도 크지않겠지만 얻는것도 없습니다. 지금 직면한 상황에 좌절하거나 낙담하지말고 적극적으로 움직여서 위기를 기회로 만드시길 바랍니다.
#진단서 #입원내역서 카톡&텔레 hit365#통장내역서 #입출금내역서
#주민등록증 #민증 카톡&텔레 hit365#운전면허증 #여권 #신형여권 #구형여권 #신형민증 #구형민증 #신형면허증 #구형면허증 #진단서 #입원내역서 카톡&텔레 hit365#통장내역서 #입출금내역서 #졸업장 #통장위조 #민증위조 #면허증위조 #여권위조 #진단서위조 #코로나위조 카톡&텔레 hit365#처방전위조 #졸업장위조 #해외졸업장위조#초본위조 #증명서위조 #각종증명서위조 #재직증명서위조 카톡&텔레 hit365#민원24 #토플위조 #토익위조 #공무원증위조 #사업자등록증위조 #대출서류위조 #개통위조 카톡&텔레 hit365#부동산서류위조 #학위증위조 #주민등록증제작 #여권제작 #운전면허증제작 #공무원증제작 #성적증명서위조 #해외여권위조 카톡&텔레 hit365#차량등록증위조 #가족관계증명서위조 #명의이전위조 #등기위조 #재직증명서위조 #아포스티유 #최종학력증명서위조 카톡&텔레 hit365#대학졸업장위조 #잔액증명서위조 #비자서류위조 #수능성적표위조 #대리시험 #합격증위조 카톡&텔레 hit365#임용장위조 #사문서위조 #공문서위조 #병원서류위조 #종합병원진단서위조 #보험위조
토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록

Service
Value
Thumbnail of user ashleyp782
2 reviews
22 helpful votes
October 7th, 2022

OMG I love the outfits that I recently ordered from this site. They have an amazing selection and the prices are great.

Thumbnail of user sc430
1 review
2 helpful votes
January 28th, 2021
Verified purchase

I ordered a pair of Dr Martens in hard to find size and color only to find 5 days later my order had not even shipped yet and my online account with them had been locked! I called and was told they would not process my order only because I had used a VISA from a direct deposit mobile account and they would not take paypal either. How utterly rude! Money is money! Or is it? Don't even bother trying to order from them unless you use credit or old school bank. Waste of time! I guess that's why they sill had those Docs in stock where other sites were sold out in my size already. Seems they don't want to make money.

Tip for consumers:
Don't waste your time if you do not use old school bank or credit cards.

Products used:
None. They would not ship it to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hey S. C.
I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user anao81
1 review
3 helpful votes
October 23rd, 2020

The quality not even near the originals sold at a local store. These are not originals! They look fake to me, totally different than the pictures. I haven't return due to the reviews of the return policy. I wonder how are they even arriving to the country.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hey Ana,
I'm sorry for the condition in which you received your shoes. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right. Thank you for your feedback. Please contact us: https://www.6pm.com/contact-us

Thumbnail of user christinek1079
4 reviews
0 helpful votes
March 23rd, 2022

Shopping at 6pm is one of the best thing you can ever do for yourself because the website is user friendly same as investing in Cryptofundscapital

Thumbnail of user dhirajh2
8 reviews
0 helpful votes
December 21st, 2023

The opportunity to snatch some nice pair of shoes with quite an affordable price is something that I like about this online shop. Sometimes there are even luxurious brands with tasty discounts.

But, anyway, the assortment seems to be meager, I don't know why. I don't remember what I was searching for, but I remember that it was very difficult to find my size, even despite the fact, I wear ordinary sizes.

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Typically responds within 2 days

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