The Addison Collection

What is negative five stars the answer is shopping with the addison collection. I ordered a brown signed pleather guitar shaped handbag, and was sent a black bag with a Christmas tree on it. Yes guitars look just like Christmas trees in addison world. After many many many e-mails and even more calls I received a damaged defective guitar bag which I promptly returned. The replacement for the guitar bag was sent to me- which happened to be the very same bag I returned. I inserted a note in the hole in the bag and received the same poorly glued bag with a gaping hole of missing glue and got both the defective bag and the note back. I don't think they even opened the box just put a new label on the box I returned and sent the very box and defective item right back to me. The owner seemed to be on the grift and was not concerned when he charged me a 25.00 restocking fee for an item never restocked and sent back to me after I returned it. He said he sold the defective bag to someone else- he must have glued it up his self before pawning it off on another customer. The guitar bag was not fit for sale and should have been returned to the manufacture. I will never shopped with this rotten site as the owner will attempt to steal money via bogus fees.

I received a product from the Addison Collection. It was beautiful, but there was a defect on it. They responded to every email I sent them during the return process, and immediately sent a return label and replacement. This is a great company. I haven't written a lot of reviews, but in light of the negative reviews they have received, I just had to write this because my situation was one that tested their customer service during the rush of the holiday season. They are responsive, fast to ship, fast to ship the replacement, and professional/courteous during the process.