• AllureAid

AllureAid

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Overview

AllureAid has a rating of 2.1 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AllureAid most frequently mention tracking number, and credit card problems. AllureAid ranks 92nd among Sunglasses sites.

  • Service
    13
  • Value
    12
  • Shipping
    13
  • Returns
    9
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
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How would you rate AllureAid?
Top Positive Review

“Great Value”

Michele R.
12/10/21

Allureaid has all the top brands with great prices. I've ordered 4 times, only had one issue with the glasses being too big, they exchanged them no problem, but it did take awhile to get the new pair. Otherwise I'm completely satisfied with the quality, price and crusty service.

Top Critical Review

“Totally dissatisfied paid my money and paid for 2 day shipping it's been a month still no glasses pi”

LaMont J.
8/28/24

It's been a whole month and I still haven't received my glasses. The customer service is horrible. They block your number. They don't return your calls at all. I had to go somewhere else and make a whole separate purchase so I can see and that's not cool.

Reviews (112)

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customer service (28)
Thumbnail of user lamontj32
1 review
1 helpful vote
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August 28th, 2024
Verified purchase

It's been a whole month and I still haven't received my glasses. The customer service is horrible. They block your number. They don't return your calls at all. I had to go somewhere else and make a whole separate purchase so I can see and that's not cool.

Thumbnail of user vendyireland
1 review
1 helpful vote
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August 29th, 2024

They did not send the goods and no response from CUSTOMER service in over 1 month! AVOID

I reached out many times and nothing back

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Thumbnail of user micheler392
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

Allureaid has all the top brands with great prices. I've ordered 4 times, only had one issue with the glasses being too big, they exchanged them no problem, but it did take awhile to get the new pair. Otherwise I'm completely satisfied with the quality, price and crusty service.

Products used:
Sunglasses

Service
Value
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Returns
Quality
Thumbnail of user aceu
1 review
4 helpful votes
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July 7th, 2020

I ordered a pair of glasses through express shipment to Australia by paying extra but they shipped it through standard delivery. My order went to Hong Kong and was held there for a long time. It took me 1.5 months to receive my order. In the meantime, I contacted the customer service many times to inquire about where my order was but I could only receive one reply to my several attempts to contact them. They promised to locate where my package was and get back to me but this never happened. I called the company and left voice mails, no returns again. I wrote to them again, no replies! Awful customer service, awful shipment experience, stay away. They have no idea what work ethics means!

Thumbnail of user suek6
1 review
1 helpful vote
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April 9th, 2014

Very happy with Allureaid. My tiffany and co frames, half the price. Will definitely purchase again! Service efficient, able to track product. They arrived in pristine condition from the other side of world.

Thumbnail of user lilianl28
1 review
0 helpful votes
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September 29th, 2020

I would recommend this business to anyone! The customer service is fantastic and everyone was so friendly and accommodating. They care about their customers. I will definitely be returning to purchase my next pair of glasses.

Thumbnail of user erikah198
1 review
1 helpful vote
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April 29th, 2022
Verified purchase

Ok so when I first ordered sunglasses from here I was a bit nervous because it was a really good deal. Then a month went by and nothing. At 6 weeks I called and asked what's up and they said it would take a few more days because they were coming from Italy. I felt like maybe I was scammed.

But alas, two months later they arrived in box and with all authentic accessories and coding! I'm giving five stars because you know what, if it saves me money, I'll wait!

Tip for consumers:
It’s really slow, but it’s legit

Products used:
Sun glasses

Service
Value
Shipping
Quality
Thumbnail of user michellej13
2 reviews
4 helpful votes
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September 4th, 2013

Complete scam. I never received a confirmation email so was never able to track or do any cancellation of charges via their website each time I tried. They charged my credit card for $710 for Gucci Rx glasses and Brooks Brothers 5 weeks ago, and have sent nothing. After repeated phone calls and ridiculous excuses why the glasses have not been sent, they guaranteed me they would be Federal Expressed by yesterday. I have received nothing.

Thumbnail of user mn291
1 review
1 helpful vote
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June 23rd, 2020

I ended up having to dispute a credit card charge, because this website neither shipped the order or communicated with me. I didn't get any response from them until 16 days after ordering. At that point I had already disputed the charge due to no shipment and no communication.

Service
Shipping
Thumbnail of user angelas632
1 review
0 helpful votes
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December 13th, 2019

I recently purchased the exact Tiffany frames with prescription lenses for driving from LensCrafters total cost $800.00. The price to me was outrageous even with insurance picking up $200 of the cost. I still needed a second pair with prescription for computer work so I looked online for a cheaper alternative and found Allureaid. I'll never pay those outrageous prices again the big chains charge. Allureaid's customer service was excellent, the shipping was timely, the presentation lenses are exact, the Tiffany frames are perfect and the price was great. My only regret is I purchased the one pair at LensCrafters and paid way more the I needed to. Allureaid will be where I purchase glasses from now on.

Thumbnail of user charityw8
1 review
2 helpful votes
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November 25th, 2017

Order a pair of glasses with priority shipping of 1 to 2 days. It has now been 5 weeks. I called numerous times leaving messages and never received a return call. The only contact was via email. I was told it was shipping the next day or week. I have yet to get my glasses.
Do not buy from this site!

Thumbnail of user lelat6
2 reviews
2 helpful votes
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September 24th, 2020

Literally ordered glasses on sep 4 and now it's is sep 24. The customer service is a joke. No one gets back to me. They gave me a shipping tracking number two weeks ago and every time I click it it goes to the USPS and says they still haven't received the package to ship. This company is a scam I will be calling the cops if I do not get a refund or my glasses soon. Buyers beware

Thumbnail of user arsinek
1 review
2 helpful votes
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April 13th, 2017

I ordered a pair of sunglasses and paid extra for 2 day shipping. A week came by and went and never got a word from the seller. I emailed and they apologized and said it was being shipped from Europe and would take a while and offered to refund the additional shipping charges. Weeks go by and I finally get a shipping confirmation and tracking number. I check the link everyday and item silk hasn't shipped. After another week, I send another email and then they CANCEL my order because of a pricing error on their part. Buyer be ware, most unprofessional comply ever!

Thumbnail of user dennisc434
1 review
0 helpful votes
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June 20th, 2020

The product was 100% authentic and sold and a great price compared to retailers. The only downside is the shipping time, which took around one and a half weeks. If you don't mind waiting, I would highly recommend this website.

Thumbnail of user nicoles226
1 review
0 helpful votes
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February 15th, 2018

They are very helpful and answered all my emails in a timely manner. I bought Tiffany glasses and they arrived. I could not be happier! They have amazing quality and unbeatable price. Definitely will buy from them again.

Thumbnail of user andrewm217
1 review
0 helpful votes
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January 10th, 2017

I ordered a pair of glasses from this site because it had the best price. My glasses came quickly and most importantly undamaged. I liked that I got email notifications when my glasses had been shipped and tracking details so I knew where they were. All-in-all no complaints.

Thumbnail of user jeremym6
1 review
2 helpful votes
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July 9th, 2013

They're utterly hopeless! Firstly they; re SLOW! Expect to wait at least a month before you'll hear anything about your order.
Then they made the wrong prescription in a new set of frames and then defended it. It had zero magnification, despite +1.5 being right there on the prescription. I shipped them right back. When they finally, after another 2 weeks responeded to my messages they refused to refund or compensate me in any way. They're so slow to respond that you can't establish a conversation - UNTIL they refuse to refund - then they're super-quick with their unpleasant and unmoving responses. Now everyday I get a message from them saying they're going to charge the full amount, no refund.
I can't possibly recommend them.

Thumbnail of user aavcieda
1 review
0 helpful votes
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December 11th, 2023

Absolute rubbish!

Paid nearly the DOUBLE the amount of the product for faster delivery which was listed on their website as 3/4 days. After 11 days of awaiting I requested an update through "live chat" and "email". Received NO reply, days after days I keep writing. So I asked for cancellation. Received an email only the amount of the product refunded which I have NOT received my money back!
Order has NEVER been shipped but they were totally OK to keep my money for fast delivery!
What a JOKE!
This company would never be further away from professional work ethic. Absolute frustration and feels like a FRAUD!

Paid for a service that I never received!

Tip for consumers:
There’s no trustful channels that you can point your issues directly. No updates, no responses, no apologies no communication, no solutions!

Products used:
Nothing because it has never been delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirandah18
1 review
0 helpful votes
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March 29th, 2017

I am very pleased, as I was sceptical if these would truly be legit. Much to my suprise, they are! And I LOVE THEM! This is my second time purchasing Tiffany Co sunglasses and I'm obsessed. Will be ordering my next pair from AllureAid! Thanks again!

Thumbnail of user dant157
1 review
2 helpful votes
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May 21st, 2019

Ordered glasses on April 30. Called two weeks later to find out when to expect glasses. Was told they would ship within 48 hours. 48 hours passes and no shipping notification. Call again and sent to voice mail. Two more days pass, two more days of leaving voicemail messages and still no glasses and no reply. Finally get someone on the phone and she says she is going to look into it and call me "right back". She was in her car at the drive thru when we had our conversation. She never called back. I ended up having to dispute the charge with my credit card company to get a refund. Avoid this so called "company".

Thumbnail of user careena
1 review
1 helpful vote
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July 27th, 2018

I ordered sunglasses and was very pleased with how the help I received. I was able to not only decide on the perfect pair but got good price! Everyone who helped me was very patient with all my questions and concerns.
Thank you allureaid

Thumbnail of user stevep182
1 review
0 helpful votes
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December 8th, 2017

I was looking for a specific model/size/color of raybans and twice received the wrong pair from other websites. Finally tried allureaid.com and got exactly what I was looking for within days. Highly recommend them

Service
Value
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Returns
Quality
Thumbnail of user darcia4
1 review
0 helpful votes
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January 6th, 2018

They came perfectly packaged and on time for a Christmas gift. A quick story for you... my friend and I two years ago were enjoying a beautiful day off in Newport, RI chatting, having lunch, cocktails and window shopping. We walked into the Sunglass Hut and she tried on these Tiffany Sunglasses. They looked amazing on her. She couldnt afford them as a single, hardworking Mom... I secretly bought them for her and she cried walking out of the store. Fast forward to this past July... I invited her to an outdoor concert back here in RI she wore her glasses and upon leaving the grounds, the glasses must have dropped. She was devastated, we went back (in the dark with Flashlights) with the hope of finding them... we didnt. They were $275, I vowed to replace them for her for Christmas and thankfully to your pricing I was able to and she cried again! Thank you for making my friend so happy!

Thumbnail of user deannam89
1 review
0 helpful votes
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June 10th, 2019

I read a lot of reviews of people having problems getting in contact with the supplier and not receiving their orders but I decided to order anyways and I couldn't be happier. I got an email a day later saying my order was received and if I had any questions or problems. I needed to change one thing and got an immoderate response and then a follow up email saying thank you for shopping with us. I got updates every step of the way from emails to txt messages and record my order in like 9 days. No hassle. Got my order and it's in perfect condition with the prescription I ordered. I would shop here again absolutely. I got Tiffany glasses as well and they are amazing and much cheaper than on their website. :)

Products used:
Tiffany prescription glasses

Service
Value
Shipping
Quality
Thumbnail of user daol
1 review
0 helpful votes
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March 14th, 2017

Communication among departments need improvement. I like the glasses I ordered and they shipped quickly. However, my order was sent without my prescriptions.

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AllureAid is a premiere marketplace for the most desired designer glasses and sunglasses. AllureAid - express yourself!

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Vadim K.
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2.1
112 reviews
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