American Trucks has a rating of 4.4 stars from 6,527 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery, and great experience. American Trucks ranks 1st among Trucks sites.
My experience has been great so far! I have ordered through AT before and been supper impressed with the quality and speed of my delivery. The only aggravating part was looking for wheels and tires. Huge selection on wheels and you can filter size, brand, diameter, offset,...everything. But it sucks when you look at wheels and then cant see they are out of stock until u put them in your cart and its is at least 12 weeks out. Other than that everythi g is great!
They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.
It was packaged perfectly so that it arrived without damage. The install was a simple process with the QR code instructions guiding me every step of the way. This also makes my truck sound like it has lion roaring under the hood when I have to get on it! Great customer service and tracking. I recommend getting the filter sock with the white filter to extend the life.
Always easy to search for products you sometimes didn't even know were available, just by a key word search. Easy to navigate website and guest only purchasing make buying hassle free. Knowledgeable staff and quick, secure, and professionally packaged items are delivered on or before target date. Thank you as always for the great customer service!
For the reasons stated above.
Always quick and easy to find what I am looking for. Very thorough details also make for an informed purchase.
Returning customer.
I recently ordered a RedRock Honey Comb Headache Rack from American Trucks. It was on sale and at a price better than any of the other Headache Racks with a 3 year warranty. Free shipping from FedEx and got to my home in 2 days. Set a little higher than anticipated, but did a modification and fixed the issue. Looks great and l can now protect my rear window and have a way to strap my welding bottles and propane tanks securely in my truck.
This is where I first found such a good price for a Headache Rack, that looked like what I was wanting.
I ordered a set of 24 glossy black lug nuts. The delivery was on time, the lug nuts were all new and as described except for one. A single lug nut out of the 24 seemed to have already been used. It was scuffed all around. Wasn't happy but it was just one so I let it slide. But that's the reason why I only gave three stars. Please be more careful next time American Trucks!
American Trucks is known for good quality, usually.
The way American trucks has their site set up is amazing. Input all of your information about your vehicle, including the color and when you do a search, it will show approximately what it looks like on your vehicle, including the color of your vehicle. It's great having a reliable source that specializes in truck parts Instead of a place like Amazon. It's a great one stop shop for anything you need for your Truck!
I purchased an item from American Trucks and found the same item for approx. 40% less on another website. I attempted to cancel the order but it had already shipped. So I initiated an RMA and returned the item unopened immediately to AT. American Trucks decided to charge me an 13% restocking fee for the immediate return of an unopened item. I can completely understand the shipping costs not being refunded.
Tip for consumers:
Poor customer service from American Trucks
Products used:
None.
Thank you for reaching out about your return. We've noticed that you've already engaged with one of our customer service representatives regarding this matter and have been refunded.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
I received all the parts I ordered, but upon opening the package, I discovered that the hardware for the product was missing. After speaking with an American Trucks representative, I was instructed to take pictures of everything I received and submit them for a missing parts request. American Trucks will review the photos and send out the necessary pieces. Hopefully, they'll provide everything I need to complete my project.
I have used American Trucks in the past and had an excellent experience. Things happen with the manufactures so this is not a direct reflection on them. It's all about how they respond and get me the parts I need. I will order from them again without question.
I like how they included a before/after video and installation video on the product page of their site. You don't see that too often and it helps when you know what's involved and a general expectation of the sound before ordering. I didn't install this yet - I'm having my mechanic do it but the packaging was secure and the parts were all there undamaged. Can't wait to hear how it sounds in person!
I found them by searching for exhaust for my truck and they had the easiest ordering process and I liked the videos and installation documentation they included on their site for the exact product I ordered.
I have tried I don't know how many different times to call and people want to help me that's great customer service but if you lose a part part break you can't find it. How do you ever get a part for the items that you order if you can't reach the people that supply the Part I think it's ridiculous. That's my only complaint America trucks you guys did great. I think your suppliers are horrible because all they do is deal with you and you can't get parts so I would take a look at that.
My buddy said American trucks were a good place to get parts from. I believe you guys are reasonable. You guys gave me a discount when I went back out there and looked the price of dropped on my my product that I bought and you guys honored it and I think that’s noble and I’m very happy that you did that. I am not disappointed in any of American trucks. You guys did great thank you.
I am so sorry to hear about your experience. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
I have called and left you a voicemail as well.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
My old xlt had the chrome handles my new xlt did not so I ordered theses because I really think the small details make a difference. They look great but as some people mentioned they feel "cheap" or you can definitely feel the lip between the handle and the cover. For me I do notice it but it's nothing that concerns me the door handles function just fine and it's a super inexpensive/easy way to make you truck great again.
Seemed like a good choice.
Ordering is a breeze, items that I have purchased have been top notch! If I've ever had a situation arise, American Trucks was always there to help and make the order or situation taken care of, rite away. They are Great to work with and order any upgrades from them, they have Always Made everything Great for any transaction I have made from them. Great company and employees to deal with! Thank you American Trucks!
Great company to do business with, they have always delivered, great customer service, they are always willing to help and go above, products have always been top quality, excellent company for your truck upgrades! Don't go anywhere else for your truck upgrades. If I ever had a question and concerns about my upgrades or installing, questions American Trucks was and is there to handle your situation! Thank you American Trucks! Excellent Company!
Very easy to order on this site. Had a defective light and the next day they quickly resolved the problem by sending me a new set. And they'll have FedEx pick up the return for free. Customer service was awesome in dealing with my issue. Highly recommend this company!
Because I recently bought a set of the smoked headlamps and live them. Now time to do the rear lights!
Because I recently bought a set of the smoked headlamps and live them. Now time to do the rear lights!
Customer reviews for the product I bought.
I have been shopping for a leveling kit, tires, and wheels for a while now. Decided to call American Trucks, and it was the best thing I did. Ken J was extremely helpful and actually showed me another wheel I didn't see, more expensive, but it was the right choice. All the reviews I read and a lot of YouTube videos were spot on about this company. Well done American Trucks! I will be a repeat customer for sure.
Bought this exhaust system for my husband for Father's Day. He put it on 4 days ago and the chrome finish is already discolored due to heat. The sound is good but the appearance isn't what we wanted, should've went with black.
I happen to find this company by chance and had been looking for a few accessories for my 2017 Ram. I was anticipating buying next year, but found a great deal and purchased now instead. Ordering was easy and I was extremely pleased at the quick shipping/delivery. The parts were open box but look brand new. I highly recommend this company to anyone looking for parts and accessories.
Price, ease of order, variety of items
Shipping was immediate (although our Postal Service held it up), and the products were exactly as described. We will definitely choose American Trucks again! Thank you!
Y'all are just great,easy to use website and great products to boot. Will have more business from this guy! Now if I could get a set of high performance heads underneath my tree by Sunday that would be amazing lol. Keep up the good work.
Return customer,love this company. Great info with all your videos as well.
Order shipped quickly and arrived intact as expected. The brush guard is very solidly constructed and the powdercoat was great! Assembly was straightforward even with rather minimalist instructions included. American Truck has a fantastic YouTube video to augment the printed instructions on assembly and installation. Installation was also really comparatively simple and with the above noted video went very well.
Good reviews and excellent instructional videos on YouTube.
I really don't understand all the bad reviews American Trucks (AT) is getting. I think most people like to write bad reviews only when they want to complain. I've ordered many times from American Trucks (AT) and my order always arrived timely and well packaged. I only had one issue with a open box item that was described as excellent condition, but was quite the opposite. I called them and they gave me back store credit with no hassle.
If you have a F150, AT has thousands of upgrades and fair prices for your truck. They also have many Youtube videos that go over the products and show you how to install them. I think this really puts them apart from most Auto parts online stores. Don't let all the whiners with bad reviews scare you from ordering from them. Great online store in my opinion.
Tip for consumers:
Check out their youtube videos.
Products used:
F150 Truck Running boards, decals, and cold air filter
They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.
The things I bought before I haven't had a problem with but this time was crazy.
Thank you for your feedback about your S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
Products have a lot of information to make up your mind on witch one is better. The quality is good highly recommend.
Fast shipping and have financial options. Allot of great products.
Have allot of parts for my truck and good quality parts
My 2007 Dodge 2500 with the Cummins Diesel had some rust issues over the rear wheels. After several body shops discouraged me from repairing them, my trusted mechanic suggested fender flairs. I know it's like putting a bandaid on it, but I took his advice. I ordered them from American Trucks. They were at my home in 3 days. My mechanic installed them yesterday and WOW do they look great! And the fit it simply perfect. I got the screw on flares. It really sets my truck off nicely.
Ease of ordering, lots of selections, it was a breeze putting in my truck information. Shipping was incredible. I received my order in 3 days.
Great customer service here at AmericanTrucks.com! I initially placed my order, and realized I had made a mistake on fitment, contacted their chat line and had the mistake fixed in minutes!
Also, each of my packages arrived at least 2-3 days earlier than expected.
Would 10/10 recommend them to anyone!
American Trucks had the best selection of parts I needed for the best price. Can't go wrong with these guys!
From the moment your Associate picked up the phone he was very courteous and very informative my order arrived one day early which was greatly appreciated. American Trucks has a new life time customer. Thanks
Every time I order something, fedex always loses the package every time. Literally my last three orders I've had shipped through FedEx, had to be replaced because they were "lost" and customer support didn't help one bit. I'm still waiting on one shock to arrive that was suppose to be here a week ago. Websites great, them choosing fedex is poor.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am sorry to hear that.
If you need assistance, our customer service
Is happy to help.
Please let us know if you have any questions.
Amy
EXT 1257