• Angi (formerly Angie's List)

Angi (formerly Angie's List)

Overview

Angi (formerly Angie's List) has a rating of 2.8 stars from 2,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 67th among Local Reviews sites.

  • Service
    664
  • Value
    616
  • Shipping
    184
  • Returns
    261
  • Quality
    536

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.7%
Positive
54
Neutral
3
Negative
131
341
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service and workmanship received from this professional on Angi list
  • I would highly recommend a man with quality work habits and reasonable prices.

Critical highlights

  • Now that Angi has bought out Home Advisor they refuse to credit bad leads.
  • When I cancelled the credit card, they finally started calling me after ignoring me.
How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Install a shower”

ivan k.
5/8/24

Great job. Nothing messy when the installer left. Friendly too: Here on time. Asked us to see the end results.

Top Critical Review

“Angi Leads is a joke”

Jonathan V.
2/28/24

Angi Leads is absolute joke from the contractor perspective. 90% of their "leads" are bogus (either non-responsive customers, tasks requested outside scope of business, or customers just messing around on the internet that are not actually interested in having work done) and they refuse to credit appropriately. I lost 4x as much money as I made using their platform. Stay as far away as you can.

Reviews (2,454)

Rating

Timeframe

Other

Reviews that mention popular keywords

home advisor (77) credit card (62) phone number (49) business owner (36) use angie (216) customer service (184) quality work (15) cleaning service (37)
Thumbnail of user jonathanv441
1 review
0 helpful votes
February 28th, 2024

Angi Leads is absolute joke from the contractor perspective. 90% of their "leads" are bogus (either non-responsive customers, tasks requested outside scope of business, or customers just messing around on the internet that are not actually interested in having work done) and they refuse to credit appropriately. I lost 4x as much money as I made using their platform. Stay as far away as you can.

Tip for consumers:
How much of a scam it is.

Service
Value
Returns
Quality
Thumbnail of user devinj84
1 review
1 helpful vote
February 25th, 2024

Looking for a roof repair contractor, ended up going through local neighborhood referral. I had filled out Angi.com, the calls have still not stopped, calls, voicemails,text non stop for 7 weeks. They sold my name and number 27 times that I know of. What a scam this is. They sell your name and address and I can't stop it now. Stay away. See pics, this went on for weeks

Thumbnail of user sueklost
1 review
0 helpful votes
May 8th, 2024

Great job. Nothing messy when the installer left. Friendly too: Here on time. Asked us to see the end results.

Service
Value
Thumbnail of user claudb26
1 review
0 helpful votes
April 19th, 2024

I own a small carpet cleaning company start up. The sales person lied through their teeth to me. I'm paying $800 a month for a whole bunch of fake scammer leads. The customer service is horrible. I get fake scam lead after fake scam lead and they do nothing about it. I just keep getting charged. In order to cancel it will cost me over $3000, do not believe the sales person because they lie and say whatever they think they need to get you to sign on the dotted line. There is no way out of the contract besides to pay 30% of whatever's left. This has been an expensive mistake. Do not do it.

Tip for consumers:
They don’t deliver what they promise.

Service
Value
Quality
Thumbnail of user christophero625
1 review
0 helpful votes
January 29th, 2024

Was on time to job got half way done requested money for materials was agreed upon she left came back was a complete different person work was sloppy cuts were wrong she left again to pickup materials never seen her again, no answer phone text email seriously suggest going thru someone else I'll get pictures uploaded soon 1-29-24

Tip for consumers:
Beware if dealing with this ti's tiling & design she will do half a job, return lizard eyed work to reach next payment and disappear word is that's her game so use caution

Service
Value
Shipping
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Quality
Thumbnail of user solyg
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Scam, scam, scam
Don't trust them
I received all fake lead norespond, no answer this is big trap.
They forced me for termination oh 35% of whole year. Don't sign anything.
Termination with them forced pay $1890. Scam scam award.
Rachel backer, Dan thacker didn't explain me about cancelation fee as %35 of whole year like $1890 at the first of sign.

Tip for consumers:
Scam, scam , scam
Don't trust them
I received all fake lead norespond, no answer this is big trap.
They forced me for termination oh 35% of whole year. Don't sign anything.
Termination with them forced pay $1890. Scam scam award.
Rachel backer, Dan thacker didn't explain me about cancelation fee as %35 of whole year like $1890 at the first of sign.

Service
Value
Quality
Thumbnail of user ileani
1 review
0 helpful votes
March 26th, 2024

This was the first time having major work done on my house. The work was done quickly, and correctly. I have no complaints, and will use them on future projects. These are just a few photos, but I had hardwood installed in my entire main level, and interior painting of my main level, and also my upstairs hallway, which included a two level entryway.

Thumbnail of user hollydemuro
1 review
0 helpful votes
March 21st, 2024

I hired a "pro" through Angi for a spring yard clean up. The person did half the job before just disappearing - leaving debris all over my yard. Despite an incomplete job, Angi charged me full price. I contacted support and they said "oh, well! That's just the way it works". This company are scammers that employ scammer "pros". DON'T use Angi if you value your money!

Tip for consumers:
Angi is a scam

Service
Value
Returns
Quality
Thumbnail of user arthurh347
1 review
0 helpful votes
July 5th, 2022

At the end of the job another fee showed up that had nothing to do with the contract. I called the company but no one answered. I left messages but no one returned my calls. I had to pay the extra money in cash. I will not be doing any business with Angi ever again. PS the work was 75%, I had to pay the full amount plus. NOT HAPPY!

Thumbnail of user earlk95
1 review
0 helpful votes
January 11th, 2024

Them tried to say 25% of for 300 to be a contractor on their site. They getting paid by the contractor and the customer. Scam app

Tip for consumers:
They will not give jobs to those who don't pay their fees! it's a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user davida3774
1 review
0 helpful votes
June 7th, 2022
Verified purchase

McCrea Plumbing removed my old (2004) heat pump/AC units and installed a new, high efficiency system. They arrived on time and did a fine job, finishing in less that one day. I am very pleased with McCrea, and especially with the turn around time from my initial request through Angi -- ONE DAY!

Thumbnail of user maural2
2 reviews
7 helpful votes
April 16th, 2024

BE AWARE! If you want to use Angi Ads to advertise your business, THINK AGAIN. What a waste of money! As a small business, we paid $4,000 on a contract with them for one year and have not received even one customer from them—0 customers. We canceled our contract and had to pay 35% out of what was left as a penalty for cancelation. Even though we still had three paid months left, they stopped advertising and took our money. $4,000 down the drain in a matter of six months.

Tip for consumers:
BE AWARE! If you want to use Angi Ads to advertise your business, THINK AGAIN. What a waste of money! As a small business, we paid $4,000 on a contract with them for one year and have not received even one customer from them—0 customers. We canceled our contract and had to pay 35% out of what was left as a penalty for cancelation. Even though we still had three paid months left, they stopped advertising and took our money. $4,000 down the drain in a matter of six months.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferp1973
1 review
0 helpful votes
February 1st, 2022
Verified purchase

We had four different windows installed and they completed their work and cleaned up so fast! These windows are beautiful and open/close easily. The new screens are great and you can hardly see them!

Thumbnail of user markv1308
1 review
0 helpful votes
February 20th, 2024

After spending tons of time on completing their background check I was able to secure one job and put it into my calendar.
3 hours before the job began I got an unexpected SMS asking to confirm the job and offering extra $15 bonus. The job got cancelled automatically. This was completely unexpected.
I don't have a regular habit of checking SMS daily.
I tried to reach out their support and call Angie to clarify the situation. Their phone support switches between departments without any help: nobody wants to take a responsibility. In the end they told me that there are several Angie companies under one umbrella: Angie Services, Angie Leads and Angie Ads and I'm calling through the wrong company. They gave me the email which bounced.
Reaching support through the chat didn't get any results either: there is a bot system which is hard to get through.

A lot of efforts spend for nothing, don't recommend

Service
Value
Quality
Thumbnail of user mjohns8256
1 review
2 helpful votes
January 3rd, 2024

I submitted information to get estimates for painting my house thinking this is a good site to use. Immediately I start receiving texts and phone calls from painters in other towns, not where I live and asking me for my address and when I am available for them to come and give an estimate. Why did I even submit the form with any information? If you don't have any member contractors in my town then just say that and don't give my information to other people. It's a joke. I can call local people myself and I guess that's what I will do.

Thumbnail of user thomasm4954
1 review
2 helpful votes
January 16th, 2024

I signed up thinking I might have a chance to get some things down at my home that I have been putting off. The two bookings I made ended in miscommunication and a total waste of time. The pros themselves reported how poorly communication is with Angi Homeservices. I am now involved in some refund delay game. The staff that man the chat line are useless.

Service
Value
Quality
Thumbnail of user kenneths1970
1 review
0 helpful votes
January 19th, 2024

After 2 years at 1000.00 per month. We fell behind in the pandemic on sales and were unable to pay Angie. Thier representative called me to let me know Angie would be seeking a judgement and lein against my home and force able put me and my 12 year old special needs daughter out in the street if I didn't pay them immediately. So in fear I sold my home and we are homeless now. Just wanted you guys to know what Angie thinks about you. Funny thing we received 2 awards from Angie best performer 5m0 rating over the years. Don't deal with these people.

Service
Value
Shipping
Returns
Thumbnail of user bonniem787
1 review
0 helpful votes
April 6th, 2022
Verified purchase

Done well by Thomas Edison Electric. This was my second experience with this company and they reached out and completed my work in the same day! Unheard of in todays home service industry. Highly recommend this company.

Thumbnail of user harrym214
2 reviews
0 helpful votes
April 6th, 2024

Bought a 11' x 13' garden shed from Walmart, also bought assembly for it from Walmart, Angi shed assembly, the service kept changing the times and dates they were coming, they finally showed up a week later, and they had no clue how to assemble it, wrong parts in the wrong places, left it in pieces, said they had to go, several days later sent different crew, they did not no what to do either, that's all I got from them, second crew came back days later and mostly got it done, many screws missing, had to agree to pay them cash... 250.00 and it still is a mess, do not buy there service to assemble a shed, they will screw you.

Service
Value
Shipping
Quality
Thumbnail of user stevenb3374
1 review
0 helpful votes
January 4th, 2024

Angie's has overpriced referrals that are not screened for quality. I have a 5 star rating and only kept my account active as the customer service person ensured me that they were aware of the problems and were making big changes for this new year, but it is the same crappy referrals (most people don't even answer the phone) and overpriced leads. If you are considering using Angie's as a lead source, you will be sorry that you ever did. I can guarantee you that. Check the BBB if you have any doubts. Hope you have a prosperous New Year by NOT choosing
Angie's.

Tip for consumers:
Angie's is a scam for contractors.

Service
Value
Quality
Thumbnail of user alexp1195
1 review
0 helpful votes
July 21st, 2022
Verified purchase

Incredible people. Thomas was such a honest and respectful guy. He gave me a quote that honestly really blew away other contractors I've talked to. He was incredibly detailed on what cost what and how everything works. Very professional and great value price! I would definitely recommend Quality masonry care

Thumbnail of user williamp1737
3 reviews
24 helpful votes
January 8th, 2024

I looked for someone to install kitchen cabinet/drawer handles and Angi gave me 3 to choose from. I asked for 2 of them to contact me and was contacted by a dozen more contractors over the next 3 days at all hours of the day. Don't use Angi unless you like having your privacy interrupted over and over and your information given to people other than the ones you wanted to give it to. I'll never use it again.

Thumbnail of user donnah2129
1 review
0 helpful votes
July 26th, 2022

I went to Angies List looking for an electrician for a wiring issue. After visiting the site, I got a phone call form a salesperson from Angie. He asked some questions and then quoted me a price of $670.00 without anyone ever setting foot inside my home to evaluate the issue. I told him that was ridiculous and ended the call. I did get my wiring issue fixed for $100.00 from a qualified electrician. Do your homework before agreeing to anything or any price.

Thumbnail of user danielm3690
1 review
0 helpful votes
September 30th, 2022

I was charged for a job that was not even begun, because I declined the contractor's bid. Then told that I could only receive 50% refund. This is theft.

Tip for consumers:
Do not use this site. Unprofessional contractors and you are charged whether you like the contractor and their price or not. When the contractor was declined and no work done, I was only given 50% refund.

Products used:
Did not accept job and was charged anyway .

Service
Value
Returns
Quality
Thumbnail of user paulv1075
1 review
0 helpful votes
April 21st, 2023

They call me 4 times a day to try and sign me up. All computerized. Call back numbers are fake. I hate the harassment!

Tip for consumers:
It is bad!!

Service
Quality

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Thumbnail of user marilynm450
Marilyn M.
Typically does not respond to reviews

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