Ashley Homestore

12/23 we purchased a sofa and ottoman from Ashley Furniture in Nashua. We were sold the furniture protection plan which is supposed to cover you if you get stains on the couch for up to 5 years. We made our first and only claim at the beginning of March when our puppy jumped up on our couch after stepping in poop. The company refuses to come clean the couch. They gave us the run around for several weeks (meanwhile we are not allowed to clean our couch per the policy so we cannot use it either). Now the company has decided that we are denied due to accumulation (except this was a single event and the only reason time has passed is they were not responsive). We contacted Ashley Furniture Nashua (Xavier Martin is the VP of Ops) several times over the last two weeks without a return call. Ashley Furniture is selling protection plans that have no intention of performing under the contract. Instead of returning calls they just ignore us. This is called Fraud. Buyer Beware. This is not a reputable company.

Ashley's home store has the worst delivery possible. They have inconvenience us twice with our purchase. Call on a Thursday and tell us between 9am and 12pm on a Saturday and the 8:30 Saturday morning say it will be delivered between 1pm and 5pm, if we reschedule it would cost $80. They ruined our plans to for going out of town for the night. We will not be doing business with them after this experience. They have the worst delivery customer service.

Customer service is a joke, and they gave us the runaround on trying to return an item. They refused to let us return what we purchased. We talked to eight different customer service representatives and they all told us to leave our purchase outside and a FedEx man would come and pick it up. We called back multiple times they told us the FedEx man already picked it up. If you need to return something, you will go through hell and you will never succeed in returning your purchased item.

Bought a king size heated mattress pad, shipped fast all seemed great. Then we opened the box to find only one controller (box and add say king comes with 2), when i contacted customer service thru email got a reply stating it only comes with one with the add highlited saying twins and full size come with 1. Just down from the highlighted area on the add response it clearly states kings come with two. When i replied to this email dead silence since.
I have since called the customer service number 3 times and each time im told someone will reach out within a week. We are going on a month and have heard nothing.
We will never buy from ashley online again and will most likely avoid thier brick and mortar stores as well.

We just bought Realyn king bedroom last week from Ashley store. When they were assembling the bed, they were not able to put the drawer into the footboard. The drawer is defective and doesn't slide/close properly into the footboard. Or, the footboard is the defective piece. Realyn bedroom is not a good make, it's flimsy and weak. Not sturdy at all. We have to wait now 2-6 week for someone from Ashley store to come assess the situation. Then inform the them if the defective item is the drawer vs the footboard itself, then we wait another 2-6 weeks for the correct piece of furniture to ship to my house. Very inconvenient!

Don't purchase anything from Ashley Home Store the quality of the furniture is cheap but the prices are high. Poor customer service salespeople aren't award of the products. I wanted a firm sectional I was told it would be great after 2-3 weeks I have a flat bounce sectional that can be showcased inside urban air for the kids to play with. Learn from me go somewhere else.

I will never purchase anything else from ashley's! We have had so many issues with them over the delivery of a table that was the wrong color because they misrepresented the colors online in an ad. I tried to refuse the table but they wouldn't take it back it might have been the right table but it was the wrong color but they say it is the right color. They will not let us return it even though we went to their store the very next day it was open and told them we weren't happy with it! It's ridiculous that they won't let us return it. Since we literally had it a day and I do not like it because it's not what the color I thought I was getting

I cancelled an order on January 9th and was told I would receive a refund within 5-10 business days. After 10 business days passed I called and was told that the only way they could communicate with the refund department is to file a ticket by email and they would need 48 hours to get an answer. After 48 hours I called and was told they needed 48 business hours, or a week and a day. I asked to speak to a manager. The manager (Armando) told me they needed 72 hours to get an answer but he wasn't sure. The customer service with this company is horrible. No one over the phone or chat could look into a simple refund issue without significant run around. I've spent hours on chat pursuing this because most of the time I call the customer service number my call gets dumped because my order # is no longer valid. Its very frustrating that they setup their customer service to make it as difficult as possible to provide any customer service.

Don't waste your time, Ashley has a 1.26 star out of 722 reviews. I received a damaged ergo base and Ashley would not take it back the next day after it was delivered

I have ordered a soft 3 weeks back and it was promised to be delivered within 3 week. If it is going to take more than 3 weeks I don't want to place an order. Now they are claiming that it will take 6 week to get things delivered. The sale person name is Daoud Ali who promised the ETA. The store manger is also very rude and she justify the mistake and wrong promise made by their sales person. Sterling Ashley'l is the worst store I have ever visited. I want action to be taken against these kind of wrong promises.

Incorrect furniture delivered
Set up was not completed
Delivery persons did not speak English
Store in Ocala unresponsive

I ordered a bedroom set, had it delivered last August 2023, bed collapsed, 4 deliveries for dresser and numerous other problems with the furniture set. Finally after 4 months, they agreed to give me a new bed in Dec. 2023. Next week, they came out to replace my sunken mattress and the delivery team snagged my new headboard. 4 deliveries later, including today 2/14/24, still another damaged headboard. Now we have to schedule another service call, which is approximately the 23rd service call. Poor quality, terrible customer service and the worst delivery teams. VERY UNHAPPY AND WOULD NEVER BUY FROM THEM AGAIN. Potential CUSTOMER'S BEWARE!

I received too many marketing emails after placing an order on www.ashleyfurniture.com! No matter how many times I have pressed unsubscribed, I still receive emails. Later, I called their customer service, and they asked me again for my email address. I asked them what the point of placing an unsubscribe button in the emails, and the agent pretended that she did not listen to anything and said goodbye.

I ordered a couch from Ashley furniture in Bend, OR. The couch took 9 or 10 weeks to arrive. Upon arrival I noticed our sales Rep. Mark Harvey had ordered the wrong orientation. I now have to wait an additional 8-11 weeks (or more) to receive the couch I ordered. When this information was brought to Mark's attention he was very concerned that I keep the couch covered so they can re-sell it. I will never do business with this company again!

I purchased a moderately-priced bedroom set online. Overall, it's really nice for the price and I very much like it. The chest of drawers, however, was delivered to me damaged. It appears it was either dropped or the loose staple holding the shipping box to it was snagged on another object, causing the bottom corner (and of course it had to be the front...of course it did) to break and the veneer to become detatched. So I contacted Ashley and they said they would send a "technician" to "inspect/repair" it. They offered me July 4th, 5th or 6th. I didn't want the 4th because it's a holiday, so I chose the 6th. They scheduled it for the 4th anyway, and then they called me on the 4th (at around 7:15am this morning) to tell me the "technician" called off (which I don't actually blame the "technician" for...I mean it's the 4th of July and I asked for the 6th as offered). They said they rescheduled it for the 13th. Now I'm reading online a lot of horror stories with similar circumstances. All I could ask for is to just have the brand new item I purchased for several hundred dollars be delivered to me undamaged, and it's really looking like I'm getting ripped off at this point instead. I love the furniture and to me it's absolutely perfect except for the damage to the chest of drawers. This whole thing just seems bizarre to me.

Rude employees. They don't want to look up items to earn there commission laugh at you and tell you stupid to go look it cup.

While Ryan our salesman was great. The customer service is horrible.
I bought and received some bedroom furniture. But when it arrived one dresser was scratched all across the bottom.
I called customer service m first time and lady said need a tech. Why? It's brand new wood that's Grey in color.
I don't want it sanded and stained.
Lady said ok. And hung up.
Later in day I called again. Customer service asked " what do you want?"
I said I want dressee replaced since was all scratched. She said " what furniture?"
What did I want.
What? I just want the dresser replaced.
I called the salesman and complained. He told me he would inform area manager of issue. So we will see. Was finally told replacement in 4 days.
Look. People just want to be treated as a customer. We spend a lot of money in the store. As far as I know the ladies at customer service laughed their butt off after hanging up.
If you go there make sure everyone on the same page. Cause I feel like Ashley could care I less

Oh my goodness! This has been the worst experience we've ever had, ten-fold. We ordered a display cabinet, it was delivered damaged and all hardware, shelves, and assembly parts were missing. We called within five minutes of the item being delivered. We had to open separate claims for each issue, send pictures, and wait for a callback. Nobody called. We called back. Were told parts were ordered and to expect them 7-10 business days. Tracking number was never sent. So, we followed up again. Spoke to multiple agents. Each one told us a different story. One said is shipped, other said it won't ship for a couple of weeks, third - that's on backorder and no known availability. They all keeps saying "sorry, per policy, nothing we can do." Most definitely, horrific company culture runs through their operations. Fed up, we then just requested a refund/return. They REFUSED because parts were ordered already! After speaking to yet another agent, we were told that this is high-demand item and parts are not actually available. I simply don't even understand what is happening and how this is even possible. Horrible customer service, lies, lies, lies, and this place will hold your money hostage, even when every single step was an error on their end! Still waiting on a resolution, still don't have the refund. Still looking at this cabinet that can't be used. Just awful!

I spent 700+ on 4 dining room chairs, within 3 months the foam on the seats formed weird crater like indents. I'm single, don't wear jeans or items in my back pockets. This is 110% manufacturing defect, bad defective material and over 4 "specialists" at Ashley say no warranty, cosmetic defects? No! Lies! Bad company! Crappy overpriced products, this was their signature line, made in Vietnam, junk, I'll never ever shop here again and highly recommend you don't either!

We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notify them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times. While I appreciate Tom's honesty it was still a difficult pill to swallow. He did recommend to reach out to local furniture repairmen who should be able to make the needed repairs. In the meantime we're stuck with a bubbled dining room table in our 50K remodeled kitchen. I will never buy furniture from Ashley's again and just so you know, they manufacture their furniture sold at other more respected furniture retailers as well like Mathis Bros.

I purchased stools online and they sent the wrong color and tried to force me to pay to return…after 10 emails 6 months later I still haven't recieved a response. Do yourself a favor shop elsewhere!

I purchased the party time loveseat and sofa from Ashley furniture in late 2020 early 2021. This purchase was done to upgrade to the latest version of the party time loveseat and sofa as I already had one of the original party time loveseat, and sofa. There was nothing wrong with the original set I just wanted the new version. I noticed that I started to sneeze a lot, and my eyes would burn when seated on the furniture. I had no reason to as Those symptoms with the furniture, so I dismissed it as my reaction to may be there was dust in the air. As time went by, I noticed my symptoms start to get worse.

It was only through the process of elimination that I was able to determine what was causing my symptoms. That process took place over a period of a year and a half maybe two. What was included in that process of elimination was me purchasing three air purifiers to distribute throughout my newly built home. That had to no affect as my symptoms persist and got worse, my sneezing episodes wouldn't tell 5 to 6 sneezing at a time all throughout the day. My eyes would burn and itch the skin on my face and around my neck area would burn and itch.

I finally start to zero and on, the sofa in a way that I would place my nose as close as possible to the armrest cavity and noticed that there was a strong odor, gas and nature emanating from that area. Now that I had started to localize where the odor was emanating from. I started to try to do things to neutralize the odor nothing worked. Finally, I contacted Ashley furniture to inquire if they would address this issue. Their response was since the furniture had been in my home for three years and I had not purchased the extended warranty. I was stuck with what I had.

I spoke with professionals that deal with HOME air quality as to what my options were, advise me of a process that could cost me upwards of $3000 to rid my home of the toxic odor. That process would involve replacing the furniture and cleaning my HVAC system after testing to verify that indeed the oldest emanating from the loveseat and sofa.

When all was said and done after care consideration, I determine my cheapest route of this matter would be to replace the furniture with new furniture. That decision at this point has cost me close to $6000 for a new furniture. I still need to pay a professional to come out and clean out my HVAC system. At this point the $4000 I paid for the party time loveseat and sofa added to the $6000 for new furniture I'm in the hole for $10,000. Total not to mention what is going to cost to have my HVAC system clean.

I'm not sure at this point what if any impact of me and inhaling the toxic films for that period time will have on my health

If I could have given "NO" stars I would have. I purchased a loveseat and sofa from Ashely furniture on two occasions. Once in 2016 and again in 2020 on both occasions I ended up paying over $3,000.00. I am writing this review as a result of the set I purchased in 2020. I noticed I was sneezing and my skin seemed to always be irritated. So I purchased 3 air purifiers and place them strategically throughout my newly built home. But as time went by I noticed my skin, eyes and nose continued to itch and burn. My sneezing episodes continued and got worst, eventually through the process of elimination I discovered it was the loveseat and sofa set I purchased from Ashely furniture that was emanating a chemical odor that was the corporate.I don't know what ether smells like but there is a chemical vapor coming from the furniture. When I was finally able to contact Ashely their response was since I didn't purchase their extended warranty and so much time has passed I'm stuck with what I got. Consequently I can say two things for sure, there is dangerous chemical gaseous odor emanating from the furniture I purchased from Ashely Furniture and two, I will never purchase anything from Ashely ever again. Oh, there is a third thing I can say, I saw at least one other customer of Ashely that had the same experience and got the exact same response from Ashely. Buyer beware! I intend on posting this review in as many online reviews as is possible.