- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
BB Wheels has a rating of 4.6 stars from 855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day, and great price. BB Wheels ranks 4th among Tires sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
7,590 reviews
No critical highlights yet
I was looking everywhere for the type of wheels I thought would look good on our white 1994 Chevy Van and stumbled upon your site. Once there, the search engine was effortless and all the 15x7 GM wheels came up for easy browsing. Found and ordered just what I wanted at a good price 👍🏻. One slight issue with your site, that you might like to know about, is that my laptop battery was heating up so much, I had to put ice packs under it to keep it from constantly shutting down for protection. I also got a message at one point that stated your website was requiring an exceptional amount of energy and that the laptop would run better If I closed out of your site - just glad it wasn't my laptop dying on me 😉.
Purchased Bridgestone RF tire drove on it for a month and the inside developed a split and bubbles. Of course B&B refused to stand behind the defect. This is just another example of a below standard company not standing behind the items they sell. I definitely will not ever purchase any thing from B&B again. My future reviews will let possible customers know that this is not a company you can trust when it comes to a warranty.
First purchase from this company and I literally had the tires in 24 hours of ordering them...very quick...It's nice to know of a family owned business that's worth buying from. I will definitely be purchasing another set for my other truck in the near future. Thank you
This is my second order of custom wheels from this company. Thye are fair pricing, and quick shipping. If a problem arises, they are eager to help and make things right.
They believe their customers are the business life source, and they strive to make them happy.
Thank you BB Wheels, for still doing business the right way, each and every time, I appreciated you.
Morris,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
BB Wheels
Pretty good selection of wheels, but you don't have my vehicle so I have to search by size. 1975 F250 super cab RWD.
Hi Daryn,
Please reach out to our sales team, and they will be able to help you find what you are looking for!
Thank you,
BB Wheels
Well we have not finished the process yet but once I get my new tires pretty sure we will be all good! Lol! The order was placed and confirmed smoothly though! Thanks BB!
Zackary,
Thank you so much for the feedback! We appreciate your business.
Thank you,
BB Wheels
I found Bb wheels online looking for Black Friday deals on tires, so I was a bit skeptical it was a scam site. So I called the number and talked with Ian. He informed me they are legit and located in MN. I told him what I needed and he emailed me a quote. I ordered my new Kenda Klever RT's 35x12.5 r18 through the email he sent and I couldn't believe it when the fed ex truck arrived the next day with the tires. Would definitely recommend!
Kris,
We are so grateful for your review. We will make sure Ian received your kind feedback.
Thank you,
BB Wheels
After a few fails attempts and minor set backs I got the tires i desired. I want t say thank you to everyone at the company for providing me with multiple options and ways to make my purchase flawless. I was able to reach them via phone and email. Thank yall so much. - Ceejae
Craig,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you,
BB Wheels
Great communication easy to do and was very helpful when I was kinda confused would definitely purchase from here again
Kolbey,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us.
Thank you,
BB Wheels
Tanya with customer service was very friendly and helpful with getting a damaged wheel replaced! I would purchase here again.
Kevin,
Thank you for the great review! We can’t wait to have you back. We will pass the kind words on to Tanya!
Thank you,
BB Wheels
Purchased Bridgestone RF tire drove on it for a month and the inside developed a split and bubbles. Of course B&B refused to stand behind the defect. This is just another example of a below standard company not standing behind the items they sell. I definitely will not ever purchase any thing from B&B again. My future reviews will let possible customers know that this is not a company you can trust when it comes to a warranty.
Tip for consumers:
They don't stand behind there refund policy. B&B just blows you off as if they don't care. Uses any excuse to not refund or replace the item.
Products used:
Tires
Chester,
We’re sorry to hear that you didn’t enjoy your purchase. The determination of a warranty claim is 100% at the discretion of the manufacturer based upon their policies. If your product qualifies for a warranty replacement, you are only eligible for a replacement of the same product or similar product of equal or lesser value than your original purchase. Shipping costs and price differences from the time of original purchase to the time of warranty replacement may apply, and must be paid before fulfillment can occur. BB Wheels does not assume any responsibility related to their claims process. BB Wheels does not cover shipping fees and various other expenses related to installation, mounting, balancing, and labor-related costs of your shop. This is all agreed upon at the time of purchase. If you would still like to send your tire in for warranty inspection, but that decision is not BB Wheels is this will be covered, it is up to Bridgestone.
Thank you,
BB Wheels
My salesman- Ian was very helpful and knowledgeable of all the different sizes of their wheels and tires. He made sure that I was getting the exact fit and staggered setup for my vehicle and was patient and efficient while processing my order. Will recommend to others.
Reese,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit with Ian.
Thank you,
BB Wheels
So far they have been great have many different finance options "even if you have BAD credit" and their shipping seems to be extremely fast will update when items arrive 3/12/24
Xavier,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Thank you,
BB Wheels
Awesome company, great deals, and most importantly wonderful customer service.
Would definitely do business with BBW agin,
And would recommend them to family friends and anyone who is looking for great deals on wheels.
Robert,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Thank you,
BB Wheels
Easy to navigate site reasonable prices fast ship fast response time through email.Hoping to receive my product this week coming and do a final review
Michael,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
Great service and I got my rims and lug nuts on time. Thanks BB wheels I will continue to do business with the company. 👍🏿
Jermell,
We greatly appreciate your loyalty to us and thank you for sharing your experience with us!
Thank you,
BB Wheels
The sales person was prompt in answering my questions. Real helpful in getting me what I wanted.
Javier,
Thank you for the great review! We can’t wait to have you back.
Thank you,
BB Wheels
I purchased 2 Hankook tires mounted only car has not been moved and a big knot push out the sidewall pic enclosed but I'm told through customer service that's knots are not warranties and it was impact damage these tires are 200 a piece the blue is still on the sidewalls no miles at all! This is my 3rd purchase of well over 3000 dollars but very well can be the last I just expect what I pay for
Always excellent customer service, I believe I had Ian this time. He helped me out with all questions, was a pleasure to deal with.
Brian,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
Thank you,
BB Wheels
The buying experience was the easiest I have ever dealt with. Now let's wait to see if they arrive on time and if they are correct. I have every faith possible that everything will be great. Awesome company.
Shane,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Thank you,
BB Wheels
Excellent customer service. I am a Bodyshop owner, and I did not see a wheel that I needed for a repair that I was working on so I started a chat leaving a message because it was early in my area. Troy reached out to me and was able to find the wheel that I needed. He placed the order and I will have it in a few days.
Raymond,
Troy will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Thank you,
BB Wheels
Very fast shipping A+++++ very nice tires would buy fromm BB again easy transaction cheapest price around couldn't got a better deal anywhere thanks again
Andrew,
Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Thank you,
BB Wheels
3 weeks later, no resolution to my fury factory deemed tires! A manager did reach out to me with a promise that he would be back in touch that same day after our lengthy phone interaction. Anyone want to take a wager if he called me back or not? I'll wait 💤 💤 💤. Whoever had the over on NO CALL BACK is the winner! A week has gone by and I called back and the receptionist left him a msg to call me. Anyone want to take another wager on whether he called back this time? I'll wait 🎼 🎶🎼🎶🎼🎶🎼🎶🎼🎶🎼🎼🎶🎶. If you guessed no call back you're right yet again! Man you guys reading this are good! Next stop this week is a nice call to the better business bureau cause I've had it driving on tires that will make a tampon fall out of a vagina going down the road. BBWheels has chose to not resolve my issue that the manufacturer even deemed my tires defective! What choice are we left with as customers. All I asked is to have the new tires shipped and when they are installed at my expense yet again cause they didn't offer any credit for the past 3 times attempting to balance them out at an average of $300 per time I will send them the pics they requested of holes drilled in the sides of the old ones. Which is actually embarrassing for a major company like Fury to even want at this point after what I've had to deal with! Do better BBWheels!
After leaving my review on how bad the customer service is at this company and they replied on here to save face, no management has attempted to resolve this issue as their reply states. Better business borough will be contacted this week. This company has the worst customer service after a sale I've ever had to deal with.
They have deemed my tires defective after I sent all the info they required to them. The index of the tires is the worst the shops has ever seen!
After trying at 3 different high end shops to balance out the fury tires I bought off bbwheels, just to find out the tires were defective. I sent all the road force index info and pics to them and they deemed them defective yet will not send out new tires to me with out holes drilled in the sidewall of the old tires. They want me to tie up a lift at a shop for over a week and me to pay for shipping and difference in tire price plus lift time. Worst customer service for a tire company I've ever had to deal with. Issue has been going on for months and this place has customers jumping through hoops. I've contacted the attorney generals as well on this matter. Absolute terrible customer service. Never spend a penny with this company.
Tire insurance was a good thing to have. My tire developed a bubble and they went through another company called extend and they gave a credit and then I had to buy another tire online. The amount wasn't the same as the current price of the tire but BBWheels was able to take the credit and my CC to pay for the balance. BBwheels employee was very helpful.
Russ,
Thank you so much for your feedback, we appreciate it! We’re glad you had a good experience with us.
Thank you,
BB Wheels
Fast shipping and good price! Way to go BB Wheel. Would recommend To others.
Nam,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels
Easy online navigation. This company goes above and beyond. Fast shipping and very friendly. I highly recommend this company.very pleasant experience. I will be ordering all my tires and wheels from this company.
Christopher,
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Thank you,
BB Wheels
I just purchased tires for my wife's car. Really great prices on tires can't wait for them to arrive. Really easy process and a lot of great styles and sizes to choose from.
Steven,
We are thrilled that you enjoyed your experience.
Thank you,
BB Wheels
Gain trust and grow your business with customer reviews.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
Dustin,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
BB Wheels