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BiggerBooks has a rating of 3.2 stars from 564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition, timely manner, and quick shipping. BiggerBooks ranks 10th among Textbook Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 days
6,644 reviews
In stock, fast free shipping. First time user, can't wait to receive the rentals and see how the return goes. Thanks Bigger Books!
Never received book or any notice past the initial purchase confirmation, when asked for an update I was informed that I would be getting a refund because the item was not in stock. Keep in mind this is all while the product is still visible on the website for sale. The question you have to ask yourself, is how many active refunds are in motion due to this lack of accountability. Unless you want to waste your time and money, look elsewhere..
Never received book or any notice past the initial purchase confirmation, when asked for an update I was informed that I would be getting a refund because the item was not in stock. Keep in mind this is all while the product is still visible on the website for sale. The question you have to ask yourself, is how many active refunds are in motion due to this lack of accountability. Unless you want to waste your time and money, look elsewhere..
Generic platitudes
Was misled in thinking this site actually had the book for sale that I was looking for. I should have known better since they clearly did not have it in stock, and probably haven’t had it in stock for many years, considering the item..
Only sure that had it for sale
If you find a book that you can't seem to find at all or can't find affordably anywhere else, it's probably because it really isn't available. This is one of those weird laundering sites that just leaves items up for sale even though they clearly don't have them in stock...or even plan to get them in stock. I was literally speaking to one of their "representatives" as they explained that the item is unavailable...while simultaneously seeing the item still for sale on the site. No follow up email or anything after the initial order confirmation email, even after sending them a request through their contact link for an update...still had to use the lousy chat only to find out it was not available that way. Absolutely avoid this site unless you want your time wasted and your money floating in the ether for a few weeks!
Tip for consumers:
An absolute joke of a business they're running there.
Products used:
Not sure how long shipping or quickly refund takes place, refund only promised a few minutes ago.
I attempted to order a textbook through bigger books as it was the cheapest price. I paid for expedited shipping so I could receive the book in time. However, they decided to cancel the order and not send some sort of email or notice informing me that they canceled the order. No reason was given, just simply a cancellation. I only figured it out after I was wondering where my book was. I received a confirmation email saying they will send an email when it was shipped. I had to thoroughly dig to find out it was cancelled. I would never buy from this site even if their textbook was half the price of the next cheapest one.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Love the options of how long to rent for and also shipping estimates depending on how quick one wants their books. My book shipping turned out late and so in the end I cancelled.
It provided the option to RENT books!
Disappointed that I was given no warning the title would be out of stock and I'd have to wait for a supplier.
Best price for the title
Wanted it for a collection
This order was cancelled by BiggerBooks with no explanation. I have reached out several times to get an explanation, but they do not bother to reply. Customer communication and satisfaction is very poor.
I have received no response to my multiple emails to customer service. They have cancelled my order and completely ignored me.
I chose them because they were the only non-foreign website that has stock of the item I was searching for. So I thought they would be more trustworthy. I was wrong.
I chose the product because I have been searching for it a while and most places do not have any stock left.
Ordered a book set, waited for email for shipping confirmation, used their chat (chatted with *) to ask for an order status, and was told it was cancelled (not by me) without any explanation other than security.
Bigger Books is quick to take my money when I placed my order but was told that my refund would take 5 days to process. What a crock of $#*!.
*Personal information redacted by admin
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My experience with BiggerBooks was nothing short of outstanding. From the moment I visited their website, I was impressed by the user-friendly interface and extensive selection of books available. Navigating through different genres and categories was a breeze, and I quickly found the specific titles I was looking for.
The ordering process was seamless, and I appreciated the various payment options available. The checkout process was quick and efficient, and I received confirmation of my order almost immediately. The shipping was prompt, and my books arrived in perfect condition.
What truly set BiggerBooks apart was their exceptional customer service. I had a question about my order, and when I reached out to their support team, they were incredibly responsive and helpful. They went above and beyond to ensure that my issue was resolved quickly and to my satisfaction.
Overall, my experience with BiggerBooks exceeded my expectations. The quality of their service, the ease of ordering, and the excellent customer support all contributed to a positive experience. I will definitely be a repeat customer and would highly recommend BiggerBooks to anyone looking for a reliable online bookstore.
I chose BiggerBooks for several reasons, all of which have contributed to my exceptional experience with this online bookstore. Firstly, the extensive selection of books available on their website is unparalleled. Whether I was looking for a bestselling novel, a niche academic textbook, or a children's picture book, BiggerBooks had it all.
Additionally, the competitive prices offered by BiggerBooks were a major factor in my decision to shop with them. As a budget-conscious book lover, I appreciated the discounts and deals available on a wide range of titles. This allowed me to build my personal library without breaking the bank.
Furthermore, the user-friendly interface of the BiggerBooks website made browsing and shopping a pleasure. The search function was efficient, and I could easily filter results by genre, author, or price. The seamless checkout process and various payment options only added to the convenience of shopping with BiggerBooks.
Lastly, the exceptional customer service I received from BiggerBooks sealed the deal for me. Their prompt and helpful responses to my inquiries, as well as their dedication to resolving any issues I encountered, demonstrated their commitment to customer satisfaction.
Overall, my decision to choose BiggerBooks was based on their extensive selection, competitive prices, user-friendly website, and outstanding customer service. I am thoroughly impressed with my experience and will continue to support and recommend BiggerBooks to fellow book enthusiasts.
I chose BiggerBooks for my book purchases because of a requirement for one of my classes at Liberty University. As a student, it is crucial to have access to the necessary textbooks and course materials to succeed academically. When I found out that I needed specific textbooks for my class at Liberty University, I turned to BiggerBooks for their reliable service and extensive selection.
BiggerBooks offered the textbooks I needed for my course at competitive prices, which was important for me as a student on a budget. The affordability of their textbooks allowed me to access the required reading materials without straining my finances. Additionally, the user-friendly website made it easy for me to find and purchase the textbooks I needed quickly and efficiently.
The convenience of shopping with BiggerBooks, coupled with their prompt shipping and excellent customer service, made the entire process seamless. I appreciated the ease of ordering my textbooks and the quick delivery, ensuring that I had the necessary materials in time for my classes at Liberty University.
Overall, my decision to choose BiggerBooks for my course materials at Liberty University was based on their affordability, convenience, and reliability. I am grateful for their service and will continue to rely on them for my academic book needs in the future.
I was told this site was legitimate and had textbooks at a reduced rate but I can't believe how wrong that was. I ordered a textbook a month ago and never received it, so I spoke to customer service for them to tell me that it was shipped and it's my responsibility if I never got it! They told me I can't even get a refund for something I never received! This is absolutely unacceptable, and I can't believe that there is no way for me to get a refund when I spent well over $100 on something that was never even delivered!
Efficient process and quick shipment. They had the book in stock when other sites were back ordered for weeks.
Ordered something that apparently is not in stock or available, but I've received no communication saying anything about it.
I'll give them a couple of more days before demanding a refund.
Not confident that will happen at this point.
Only place that had that product listed as available.
Apparently, not true.
A classic that needs to be in every library.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I purchased the book that I needed for school, I did not get a receipt for the order or any sort of confirmation for the purchase. Then there was no direct contact number to discuss the situation. I reached out using their chat session. Thinking I was texting with a robot, I explained to the agent about not getting a receipt and after a few minutes passed, he located my order and emailed the receipt. He explained that there was a glitch with their system and apologized for the mishap. This was my first experience ordering from BiggerBooks. Not sure if I would order again but if I do, I will be sure to read the reviews with low ratings.
I had not received a receipt for the purchase of my book. The customer service experience that I used was the chat session as I could not find a direct phone line for the company. The agent was helpful and found my order and apologized that there was a problem with their system sending out receipts on that particular day that I ordered the book. Once he found my order, he emailed the receipt to me and confirmed the date the book would be delivered.
I searched around looking for my textbook, which was either out of stock or very expensive. I compared prices for a new book vs a used book. The price at BiggerBooks was a lot cheaper than my school's bookstore and Amazon. I bought a used book from BiggerBooks and it looks like it was brand new.
This was a required textbook for school.
Thanks for easy process and prompt delivery. Everything was great
Assigned class
I received my text book almost two weeks after the expected shipping date, so I returned it. I try to support businesses other the Amazon. I was willing to wait for the book, but I needed it for a class and companies also need to do their part and get shipments out as promised.
I was given free shipping and not charged a restocking fee because my book arrived so late. I was very happy with that outcome.
I try to support businesses other the Amazon and the price was a bit cheaper.
Required for class.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Unhappy with how the pricing for shipping kept changing, and getting charged more with out notification.
You had a cheaper price than other book stores.
Requirement for a class.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Experience = poor. Book ordered was not sent. The End.
No response. Not good.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Could not guarantee books I bought. Horrible experience
Needed air gear manga
Finish collection
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything went well. Easy, fast and books delivered in good condition
I couldn't find my book in the school's library
Recomended Online
Never received it. Disappointing!
.
Never received it.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The only site I found this book at a great price.
The worst experience buying in this company.
There are not a manager to complain about. Horrible customer service!
My issue was unsolved because there are not managers to complain about. Just a vary cold chat
Because the delivery day promised but my purchase never showed up!
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The book arrived in good shape, but it is not what I was expecting. It is worthless for my research, so I have sent it back. There is absolutely no way to get in phone contact with Bigger Books, which I consider as a sign of lacking in customer care. Yes, I was able to "chat" with someone eventually, but even that feature was hidden. It was rather obvious that the representative really did not want to help me with my issue, but she reluctantly did in the end. I paid full price for the book I returned. Maddeningly, Bigger Books sent me an email coupon or notice of the same book being 50% off one day after I received it. All around, this was not a great experience!
I already explained it.
Had the book I was interested in.
Love your site! Easy to use.
Great price on what I was looking for.
No book. No communication. What else is there to say?
DirectTextbooks
Decent price
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered the printed version of this book as the university already provided me with a free digital copy. The site had it listed as such and the price difference for the print was even higher than the digital versions. They sent me the digital copy anyway! I will be sending it back and am so disappointed they wasted my time and money.
They were supposed to have print copies available.
For a specific class I am taking.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great buying experience! Very satisfied! Book was in excellent condition
Availability
I purchased a book for $40. I used the book for a 7.5 week course. When I attempted to return the book I was offered $4.40. However, their policy is the minimum return has to be $5.00. I now know why I usually use Chegg for my textbooks. This was my first and last time w/BiggerBooks. Beware!
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered from Bigger Books because they had expedited shipping and could get my order to me in time for a conference. Without any warning or communication, my order was canceled, and by the time I found out it was too late to re-order from BiggerBooks or anyone else.
They basically said the order looked suspicious and canceled it. I'm not sure I believe them 100%. Considering the specific book, and addresses, and credit card security I'm not really sure who would want to commit fraud buying this specific book. No effort was made to check with me, and I missed the mark with my customer. Please note that sometimes businesses have to put in the address strangely, because a lot of online ordering/web sites make no accommodation for business or warehouse addresses that need to include job names for receiving purposes, so we have to fit it in the best we can.
I ordered from Bigger Books because they had expedited shipping and it seemed they could get my order to me in time for a conference.
My customer asked me to buy these and add them to a shipment going to a conference. My customer is a division of the company that the book is about, which is why they wanted several copies of the book.
* BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.
Hi Carla. We're sorry to hear that you didn't have a great experience. Your account is set up for a refund of the item and we have waived the restocking fee for you. If you need any further assistance, please visit our help desk at https://www.biggerbooks.com/help/help-desk. Thank you for choosing BiggerBooks!