• Bigtime Battery

Bigtime Battery

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Overview

Bigtime Battery has a rating of 4.1 stars from 3,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bigtime Battery most frequently mention customer service, and great price. Bigtime Battery ranks 1st among Batteries sites.

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Positive reviews (last 12 months): 78.8%
Positive
26
Neutral
1
Negative
6
3
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How would you rate Bigtime Battery?
Top Positive Review

“New batterys”

GEORGE H.
9/16/24

I ordered 2 replacement batteries, finely started the job i need them for, they worked well, but the new batteries don't lock on like the original batteries and kept sliding off a bit just enough so they lose contact and the drill would stop working. I'm a bit disappointed

Top Critical Review

“Horrible website. Lousy customer service”

Daniel E.
9/29/24

Ordered a ATV battery from info on website search. Was sent the wrong battery for the ATV but according to the info on the site it was correct. When trying to return the battery I was informed that I would have to pay for shipping it back even though their site had the wrong information. Horrible company

Reviews (3,149)

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Thumbnail of user georgeh2174
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I ordered 2 replacement batteries, finely started the job i need them for, they worked well, but the new batteries don't lock on like the original batteries and kept sliding off a bit just enough so they lose contact and the drill would stop working. I'm a bit disappointed

Thumbnail of user russellm923
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I ordered a speaker mike to fit my work radio (Motorola) and I didn't want to spend over a hundred dollars for it. My employer only gives this item to their supervisors and managers, and not to line employees such as myself. I found the Bigtime Battery site online and decided to give them a try. I put in my order at 10 AM on Friday and the item was in my mailbox (I live in Connecticut) at 12 noon on Monday. I was thrilled to get it that fast. It is now 2 weeks later and it's working great. Just as advertised. I'm totally happy with the product and your company, and I will order from you again.

Thumbnail of user daniele1387
1 review
0 helpful votes
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September 29th, 2024

Ordered a ATV battery from info on website search. Was sent the wrong battery for the ATV but according to the info on the site it was correct. When trying to return the battery I was informed that I would have to pay for shipping it back even though their site had the wrong information. Horrible company

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Value
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Quality
Thumbnail of user josepht1914
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Received the battery in a short time. Voltage was at 12.3 volts. Charged it, installed it, and noted the battery spun the engine well and started it right away. Do not have experience with the battery stability and longivity. I expect it to hold up over time

Thumbnail of user robertm10078
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

This battery was a very good deal. Displays quality construction and integrates perfectly with Motorola radio and charger. Shipped in a reasonable amount of time. I would definitely purchase here again. Thanks! 👍

Thumbnail of user donalda820
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

The best customer service and delivery time around it arrived fast well packaged and is just what I wanted...

Thumbnail of user raymonds654
2 reviews
0 helpful votes
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July 4th, 2024
Verified purchase

This is my second time purchasing a Banshee from Big Time Battery. The other one lasted just over 3 years which is excellent for my atv. Normally lucky to get 2 years. Unfortunately I actually bought the wrong one this, totally my fault, going to try and modify my battery holder to see if it can be used. If not called customer service and they were great but unfortunately they don't pay for returns you have to. Which I can live with. I think even if you have to do a warranty claim the same issue with returns would apply. I still would recommend this company to do your business with!

Thumbnail of user robertf4274
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I am a regular customer and I did receive the order as I had submitted to the website. I appreciate the effort made here and I have no issues. Thank you.

Thumbnail of user kimberlyy611
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

I have ordered a few batteries from this company, and they are very fairly priced compared to the automotive stores in town.

Thumbnail of user vinc22
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Very quick delivery. Batteries are as they are described.

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Thumbnail of user christopherf1387
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Very simple. Smooth process. I placed the order online to replace a sump pump battery.

Thumbnail of user johnh10636
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Good price, prompt delivery. No problem whatsoever.

Thumbnail of user harleyr81
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I received the battery and it started my bike right out of the box. Thank you.

Thumbnail of user deans711
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I have been using Big Time Batteries for almost 10 years. Only had one battery out of about 8 that needed warranty replacement. It was handled quickly and correctly. Highly recommend them

Thumbnail of user ca391
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

My optima battery arrived dead and would not hold a charge. Reaching out to BigTimeBattery.com for a return was a nightmare. Shannon and the other lady that answered were extremely rude and not apologetic or helpful with the return process. They are clearly not testing their batteries out before they ship them. They have a 1 star rating on the Better Business Bureau, STAY AWAY!

Products used:
Battery

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Value
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Quality
Thumbnail of user jeremyb1175
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

It was difficult at first to get tracking and it got confusing what batteries i ordered vs what was shipped but I'm the end, it all turned out correct. I shouldn't be too critical because they were very helpful on the phone and my order turned out just fine and was delivered pretty quickly.

Thumbnail of user toms2736
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Easy to navigate site,easy check out, fast delivery

Thumbnail of user steveg2355
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

Excellent Service and Super fast shipping would be back again if I need replacement batteries for other tools.

Thumbnail of user jamesc7778
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Perfect replacement battery for my wife's 883 Iron

Thumbnail of user williamk2753
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Took a little longer to receive than I expected. Battery was fully charged when it arrived installed in motorcycle instantly came to life.

Thumbnail of user alanl642
1 review
0 helpful votes
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November 5th, 2022

Fast Service.
Correct size.
But... the 2 terminal blocks, that are threaded and are to be inserted into the battery connection points, did not fit correctly. The bolts did not line up with the hole on the battery. The option was to file down the block or file away the "stop" on the battery terminals. The same battery two years ago did not have the "stop" molded in the terminals. Instead the threads were cast into the terminal. Better design, I believe.

Service
Value
Shipping
Quality
Thumbnail of user bobr906
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Product is packaged very well. Received product in a timely fashion. Would do business with this company again.

Thumbnail of user vinceb208
Vince B.
0 reviews
0 helpful votes
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May 21st, 2018
Verified purchase

While this is an expensive battery, Bigtime Battery had the best price online or otherwise. Received it rather quickly, installed in 2012 Subaru Legacy in under 10 minutes and fired right up - no problems at all. Great buying experience!

Thumbnail of user davek1044
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

My Optima battery gradually grew weaker and weaker so it now cant start the car after sitting over night without being on a battery tender. My car dealer checked out the car and determined the battery needs replacement. Still under the 3 year warranty, I contacted Bigtime Battery and they had me ship the battery to them. My shipping cost was $62. Three weeks later they told me the battery works fine. Yes, it can start the car but only if I keep the battery on a charger. They returned this useless battery to me. I have now bought an Interstate battery with no problems. They are NOT an authorized Optima dealer.

Tip for consumers:
Hope you don't need the warranty and if you do, don't waste money shipping the bad battery to them for replacement, just cut your loss. Buy an Interstate battery and avoid Optima.

Products used:
Optima Car Battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user perfecttouch.info
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Made an order and they messed it up then cancelled it without asking me and then refunded me less than what I paid 👎 Shannon who dealt with it has a terrible attitude

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4.1
3,149 reviews
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