• BMB Matrix

BMB Matrix

Overview

BMB Matrix has a rating of 4.3 stars from 409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BMB Matrix most frequently mention amazon store, project manager, and standard package. BMB Matrix ranks 2nd among Advertising sites.

  • Service
    15
  • Value
    15
  • Shipping
    7
  • Returns
    6
  • Quality
    19

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 84.9%
Positive
174
Neutral
27
Negative
4
2
See all photos

What reviewers want you to know

Positive highlights

  • I highly recommend them if your new to selling online or looking to scale your existing Amazon Business.
  • We enjoyed the prompt customer service by Tom and their staff.

Critical highlights

No critical highlights yet

How would you rate BMB Matrix?
Top Positive Review

“Just wanted to share my fantastic experience buying...”

Eric P.
2/2/24

Just wanted to share my fantastic experience buying an eBay business from BMBMatrix! The entire process was smooth, and my Project Manager Xavier is super responsive and transparent. They provide top selling products, and sales are coming in every other day. If you're considering buying an eBay business, I highly recommend BMBMatrix for their professionalism and reliability. Five stars all the way!

Top Critical Review

“Bmb matrix”

michael s.
4/7/24

Stole my investment returned zero. After I wrote reviews detailing my experience they tried to bribe me with my own money to take down the reviews. I can verify every transaction and provide documents.

Reviews (409)

Rating

Timeframe

Other

Reviews that mention popular keywords

amazon business (55) customer service (16) lite package (31) amazon account (14)
Thumbnail of user ericp1799
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Just wanted to share my fantastic experience buying an eBay business from BMBMatrix! The entire process was smooth, and my Project Manager Xavier is super responsive and transparent. They provide top selling products, and sales are coming in every other day. If you're considering buying an eBay business, I highly recommend BMBMatrix for their professionalism and reliability. Five stars all the way!

Thumbnail of user michaels11011
2 reviews
0 helpful votes
April 7th, 2024

Stole my investment returned zero. After I wrote reviews detailing my experience they tried to bribe me with my own money to take down the reviews. I can verify every transaction and provide documents.

Tip for consumers:
Dirty dishonest liars

Service
Value
Shipping
Returns
Thumbnail of user xavierc113
Xavier C. – BMB Matrix Rep

Micheal Scalis review is lacking full context of his experience with BMB. When a client leaves a false review, we contact the client to amend the review so that it depicts the actual events that transpired. In Micheals case, his review is not only lacking context, but is a total misrepresentation of our attempt to resolve any outstanding issues with a previous client.

*Sales*
Micheal first signed up for our Lite Package last February when the cost of the package was $4,995. Over the 4 months, Micheal generated $28,000 in revenue $5,300 of which was profit. Since Micheal was interested in growing his sales, he would reinvest his profits back to BMB in order for us to scale his store.

*Auditing + Accounting*
At some point during this process, Micheal contacted BMB and informed us of his financial hardship and he needed to close his store and requested his funds be returned back to his account. When this request is made, our process is to audit the client's account in order to account for Amazon deposits, fees, client credits. This is done at BMB's expense in order to present the client with a detailed accounting of their store's performance for tax purposes as well as refunding purposes. At the end of the accounting, we concluded that Micheal had approximately $11,000 of prepayments and credits which was owed to him. We presented him with the audit details and he signed the agreement so that we can proceed with the refund process.

*Attempted Resolution*
After the account closure agreement was signed we attempted numerous times to contact Micheal regarding payment. This process went on for several months and in December we finally made contact with Micheal after he left a false negative review. He acknowledged that the review was an embellishment on his part and to his and he did remove it after speaking with his project manager. He informed us that he signed the agreement but he was not in agreement with the terms of the refund.

*Second Refund Request*
During the call, he expressed his intention to continue to work together again and that he did not want a refund, instead he wanted to resume selling with BMB. He expressed his frustration but expressed that his intention was to move forward and reactivate his Amazon and eBay stores. Based on this conversation, we amended his service agreement and scheduled an onboarding call for the following business day. After missing two scheduled onboarding calls, we finally were able to get a hold of Micheal and to our dismay, he asked for a refund again. At his request, we amended the agreement the third time to refund him for his prepayments of working capital. Our only request was that he remove the false review which he agreed to.

*Final Attempt at Resolution *
After two weeks of attempting to contact Micheal to finalize the refund, we were unsuccessful at reaching Micheal. At this point we recognized a pattern of agreeing to terms then disappearing shortly after. Finally, Feb 1st 2024, our director was able to successfully reach Micheal and again he wanted to change the agreement to now include his initial $4,995. Since Micheal already generated a profit of over $6,000 which exceeded his setup cost, this was not an option.

*Legal Recourse*
It is always BMB's intention to resolve all matters with the client internally, and when that becomes impossible, we take legal action in order to resolve any outstanding issues. Unfortunately in this case, we've made every attempt over the last 8 months to contact and resolve the issues with Micheal without any success. It is never our intention to disclose our clients financial matters but in this case we felt it was pertinent to provide the entire context of Micheals experience.

Thumbnail of user yannid
2 reviews
1 helpful vote
January 5th, 2024
Verified purchase

I signed up with Bmb Matrix over 6 months ago and everyone was very helpful and followed through on what they said they were going to do. I would certainly recommend Bmb. They have extensive knowledge about selling online. I would like for them to communicate more! That's my only gripe.

Thumbnail of user jordanr545
1 review
0 helpful votes
February 20th, 2024
Verified purchase

There are areas were things can be improved but I must say they have a pretty good business model. During this experience I now see how tough Amazon can be on their sellers and how careful you have to be selling on their platform. I was recently upgraded to a eBay store. Sales started slow but picked up after a week and having my listings promoted. Overall I'm satisfied with the investment I made.

Thumbnail of user rong817
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

While I'm highly satisfied with the direction my Amazon & eBay stores are going in. I reserve the fifth star as there's always room for improvement. However, considering the comprehensive and turnkey nature of BMBMatrix's offerings, I wouldn't hesitate to recommend their services to anyone looking to establish a successful presence on the two marketplaces. My eBay store went live three days ago and I've already had 7 sales. Kudos to the BMBMatrix team for a job well done!

Thumbnail of user robf413
1 review
1 helpful vote
January 2nd, 2024
Verified purchase

As someone who has sold online for 7 years I must say I'm very impressed with this company's process. I purchased their Amazon Lite package in August and within the first few days sales started to roll in. I averaged about 3-4 sales per day which was decent. Within a month of selling Amazon put my account under review. During this time Xavier was kind enough to upgrade me to an free eBay store that has taken off in the past few weeks. Knowing the obstacles you face selling online I'm grateful for the wonderful staff over at Bmb Matrix.

Thumbnail of user stormyg13
1 review
2 helpful votes
February 5th, 2024

SCAM!
SCAM! In my experience this company has you pay a set up fee, they set up your store, promise to pay Amazon/Ebay fees which they do not pay, invoice you for product that in many cases doesn't get shipped out or fail to pay you the 20% profit that is promised, you are stuck paying return fees after paying their invoices for product. They promise a money back guarantee in which they do not honor then ghost you. I lost over $10,000 and have been in communication with others that have lost several thousands as well. There's currently one lawsuit against this company and a possible class action. I have *******@trustedpilot to look into this company because honest negative reviews are being removed giving this company a way higher rating that what they should have. In my experience this is the most immoral, unethical business I have dealt with.

Update:
I have been in correspondence with BMB Matrix in which I have asked for their attorneys information as their most previous attorney is no longer with them. Xavier refuses to provide that information. My identity is unimportant until I speak with counsel. I have been in communication with 10 other individuals that have been scammed by this company. I have also made a complaint to the BBB which has reached out 2 times without any correspondence from the company which causes me to wonder if they are even operating from their supposed office in Philadelphia. I have already lost my money. This is an attempt for me to help others avoid the mistake I made and provide a little justice to a corrupt business.

Thumbnail of user xavierc113
Xavier C. – BMB Matrix Rep

The individual behind this review refuses to provide their name or any contact information. As you can see, this review was left under an alias which makes extremely challenging to resolve issues if the client refuses to provide their name which in itself raises red flags as to the authenticity of this review. If the goal is to resolve any issues, withholding your contact details is contradictory to the desired outcome of a resolution.

We’ve made numerous attempts to contact the individual who left this review without any success. Our most recent attempt was 2.7.2024. They responded immediately but they refused to provide their contact details. This behavior is unprecedented especially if the goal is resolve the claims made in this review. This has left us no other option to involve our legal counsel to reveal the identity of the individual responsible for this review and proceed accordingly.

**Update**
We've since identified the individual behind the review and we are taking appropriate steps with our legal counsel to take action against these slanderous accusations. It has now become clear obvious why this individual decided to leave these false comments and hide their identity.

The individual behind this review signed up with BMB and after receiving her first few sales, she never paid her invoice and thus the items were never shipped out. After informing her of this, she requested her money back. Please understand, this is a business. When you make a decision to sign a contract to buy a business, this is a legally binding agreement. Asking for a refund, when you refuse to pay for the goods sold is unwarranted.

We have no choice in this matter but to protect our reputation and use the court system to protect and these baseless defamatory comments.

Thumbnail of user warreng182
2 reviews
0 helpful votes
January 8th, 2024
Verified purchase

Good company if your looking to scale your Amazon or ebay business. In the beginning I received a little to many returns but over a month ago the products that I'm selling on my stores has gotten better. Sales has also picked up substantially on eBay a little more than Amazon. Which was surprising.

Thumbnail of user wendallw2
1 review
0 helpful votes
April 21st, 2024
Verified purchase

From day one I knew I was In good hands. I had a very impressive zoom demo with James and I decided to move forward. The team over at bmb matrix is very knowledgeable when It comes to ecommerce. Both my Amazon and eBay stores has done very good in revenue. I'm very excited about the new Beta program that they have a launched I highly recommend it!

Thumbnail of user sonial238
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Their Amazon lite package brought me in a pretty decent Roi. I'm upgrading soon to their Amazon Standard which gives me access to more products across different platforms. I'm leaning on putting more capital selling on eBay rather than Amazon due to their super strict rules and complications. Overall Bmb provides a pretty good business model.

Thumbnail of user toddm1129
1 review
0 helpful votes
February 29th, 2024
Verified purchase

I have nothing but great things to say about Bmb Matrix. The process of getting my Amazon store live took a little longer than expected but once products were loaded into my
Store I did get my first sales in 2-3 days. Two weeks in and I've already generated over $1k in sales. I was also upgraded to an ebay store which isn't live yet but hopefully I can do the same revenue I have done on Amazon.

Thumbnail of user krism429
1 review
0 helpful votes
April 21st, 2024
Verified purchase

After a rough four months I love their new Beta program. Sales have been steady. No interruptions of payouts or refunds. I'm very excited about the direction things have been moving in with Bmb Matrix and thanks to Xavier who have assisted me with different obstacles I was facing.

Thumbnail of user jackieh853
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Even though my experience with Bmb Matrix hasn't been perfect I will give them five stars based on there hard work and the hurdles they have helped me overcome
With selling on Amazon. In the past two weeks sales have picked up which I'm excited about.

Thumbnail of user darlac131
1 review
0 helpful votes
March 8th, 2024
Verified purchase

After my zoom demo I was very impressed on how fast they can grow a new eBay or Amazon store. I decided to start with their Amazon Lite Package to see how things go.
The first week of my Amazon store going live I had 11 sales. I would like to upgrade in the near future.

Reason I chose this business:

During my Zoom Demo Tom showed me a few stores that had generated revenue In a short period of time.

Thumbnail of user norahj10
1 review
0 helpful votes
April 18th, 2024
Verified purchase

For the most part I'm satisfied with my Amazon store. There has been a few times that sales have decreased but
The staff over at Bmb matrix did work hard to improve my store's performance. I was recently moved over to their new process two weeks ago
And It has performed very well.

Reason I chose this business:

I decided to move forward with bmb matrix based on a few factors. They were able to show me Amazon and eBay stores that have performed well.

Thumbnail of user joyh446
2 reviews
1 helpful vote
January 5th, 2024
Verified purchase

A co-worker recommended Bmb Matrix and I'm so glad I took his advice to start my Amazon business with their services. I started with their Lite package and within the first two months I made back half of my initial investment. Selling on Amazon is not easy at all but it helps having a company like Bmb on your side.

Reason I chose this business:

I choose Bmb matrix because they offered a money back guarantee.

Thumbnail of user fredt278
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Honest and professional company! I honestly wanted to give up after four months but I decided to hang in there.
Xavier and Emeli thank you for all of the hard work and putting up with my nagging lol! I appreciate you! Were in month five and
My eBay and Amazon store is doing wonderful!

Thumbnail of user delphinef6
2 reviews
1 helpful vote
January 5th, 2024
Verified purchase

Bmb has been very instrumental in helping me grow my already existing Amazon business. Since I'm already selling on Amazon I decided to go with their Standard package. Xavier has been helping me with my eBay store and I appreciate his hard work,dedication, and transparency. I look forward to a long term working relationship with Bmb Matrix.

Thumbnail of user idas110
1 review
0 helpful votes
April 25th, 2024
Verified purchase

Sales took a little longer than expected but they were able to get my Amazon store to point
Were It started to become profitable. I was also recently upgraded to their new beta program which I like
A lot. With their new program sales has ramped up through their retail locations.

Thumbnail of user pauls5477
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I highly recommend Bmb Matrix. Things got off to a slow start but after a few things were corrected with my inventory sales started to pick up on eBay. I'm still in the process of having my Amazon store optimized but so far I have been able to make a decent amount of money with them

Thumbnail of user coryg184
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Overall my experience with Bmb has been pretty good. Sales slowed up on Amazon which had me worried but sales recently has picked up on eBay and Amazon
After more products were added to my store and it was fully optimized. I appreciate the hard work and efforts of my Project Manager Chavon and everyone at Bmb Matrix.

Reason I chose this business:

I choose bmb matrix because they were able to show me profitable Amazon and eBay stores.

Thumbnail of user bradleyw319
2 reviews
1 helpful vote
December 15th, 2023
Verified purchase

Xavier was really helpful. We went through my eBay store together and he laid out an extensive plan on how to increase revenue for my store. This has been an great investment. 2024 will be the year my online business takes off.

Thumbnail of user haroldg404
1 review
0 helpful votes
February 29th, 2024
Verified purchase

This has been a pretty good experience with Bmb matrix. My Amazon store has been consistently doing sales every other day.
I was upgraded to an eBay store which it did take a few weeks to have products listed in my store but I got my first two sales today which I'm ecstatic about.

Thumbnail of user jerryn325
1 review
0 helpful votes
April 16th, 2023
Verified purchase

Signed up two weeks ago and I couldn't be more pleased with the service I received. The process was simple, straightforward, and hassle-free. My project manager is also a big help. I highly recommend them.

Thumbnail of user cedrick29
1 review
0 helpful votes
November 19th, 2023
Verified purchase

Helped me grow my Amazon business and they truly kept me in the loop, was always available when I had questions. Good customer service. Will definitely purchase another
Turnkey store from BMB

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From the business

Company Representative

Thumbnail of user jayc928
Jay C.
Typically responds within 12 days

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