BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets, and best deal. BookAirfare ranks 19th among Travel Search Engine sites.
No critical highlights yet
I had a very good experience with Bookairfare. The customer service is really good. The customer service representative Herman really did a great job by explaining everything and helped me a lot in chosing the best deal. They really care about their customers.
My reservation was canceled because of Covid last fall and a postponed wedding. I am now trying to use my voucher that was issued and not only can I not book directly online they are now saying I need to book the same reservation from the same cities. I no longer live in that city and the voucher was told that I could book it for any trip using the funds for that new trip. I can't get any straight answers and it is incredibly frustrating. Pay the extra money if need be and use SOMEONE else next time you book tickets!
My reservation was canceled because of Covid last fall and a postponed wedding. I am now trying to use my voucher that was issued and not only can I not book directly online they are now saying I need to book the same reservation from the same cities. I no longer live in that city and the voucher was told that I could book it for any trip using the funds for that new trip. I can't get any straight answers and it is incredibly frustrating. Pay the extra money if need be and use SOMEONE else next time you book tickets!
Book my travel and their partner are big cheat. Part of my trip was canceled due to covid. They bumped up the price for non cancelled trip and not returning the money. Its 2 months talking to them. Do not book trip with book my travel. If they have your money, they will not return.
Tip for consumers:
They are cheat, if you cancel part of trip due to any reason, they will over charge on used part and will not refund.
Products used:
Booked air ticket, hotel, taxi services
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
I had a very good experience with Bookairfare. The customer service is really good. The customer service representative Herman really did a great job by explaining everything and helped me a lot in chosing the best deal. They really care about their customers.
Too sick to write all the bad... amid all the corona virus I am having hard time to cancel a booking... shame on you piece of junk...
SIMPLY THE WORST.
If I could give 1 star I would. This is BY FAR the worst service I have ever used. Customer Service is the worst I've ever dealt with. Agents are rude and argue with you. They promise call backs and you never get them. They will lie to you and add on additional charges that are way beyond acceptable. Pay the extra money and book from the airline or at least use a different provider.
I booked a flight through this agency and by mistake the date was wrong and I called to change it within 2 hours and they refused to change it unless I pay $75 plus extra xharges for the ticket, while Alaska airlines said you can get full refund within 24 hrs but you have to get it through Alaska, its total BS!
I booked my flight to Australia and after three weeks noticed the payment never went through on my card when i called them they said the payment had gone through and my trip was booked. I called my bank right away and they said it never went through I canceled my card and booked on expedia. Imagine if i showed up to the airport for a 4 week vacation that i was never booked for :(
I have called BookAirfare.com approximately 8 times today and spent 45 minutes on hold on one of those 8 calls. I have left three messages and sent an email with no response. I need help with my issue as soon as possible. I would like to know why I was charged TWICE on TWO SEPARATE occasions for the same ticket? BookAirfare.com has been terrible. First time using them and I will never use them again.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one & would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.
Worst experience ever! Their service called me hours before the flight to cancel my trip, the reason was now is more expensive?!?! I already paid the full amount the moment i booked, and they were canceling? Stay away!
Dear Enzo, we are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Best Regards, Customer Service Team – BookAirFare.com
We booked a trip to Australia through these guys and saved several thousand dollars. We read the reviews and knew going into it that if we needed to change our flight schedule it could be difficult. Thankfully we didn't have to do it and all of our flights came through just fine. Thanks.
Horrible experience. This isn't a scam review or a fluff comment. They called 5 times the day before flight to notify me my booking has changed to 12 hrs later (a red eye), and to end up on my original flight... the one I booked, I had to complain for 2-3 hrs and ended up traveling with my spouse in middle seats for 8 hrs apart from each other. Just forget this site and go with the airlines directly. Horrible... just horrible. 8 hrs of horribleness...
Dear Passenger, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have a call back arranged from our Supervisor.
I booked a flight and somehow the dates were incorrect on the booking. I tried many times to speak to someone about fixing it but was told it would cost me $600 to correct. I finally got in touch with a supervisor by the name of Germain. Germain essentially did everything in his power to help improve my experience and in the end they changed the dates, even though it was at a loss for them (I paid for half). Most businesses won't do that for someone, so I appreciated the gesture very much and will continue to book with this site.
I have written to this company and 'Kim' so many times I have lost count. My flight was changed by WestJet and I was asked for agreement or not to the change. I did not agree and requested a change in mid December. It is now mid January and I have not received confirmation of the change. Kim does not respond to me emails and the folks at the call centre can't help.
This service is totally unacceptable and I do not see the company trying to improve on the negative comments received in the past. I will never go through them again.
I wish I had read the reviews before using by this company. If you have a problem, you are on your own. Why take a chance. There are many other companies out there that will treat you properly.
Dear Peter,
We are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Best Regards,
Customer Service Team – BookAirFare.com
They will make it difficult for you to book overcharge you to make any small changes. They will lie and blame it on airline fees.
"Dear Valued Customer, We understand your concern and apologize for the inconvenience that has caused on your reservation. We have looked into your case and found that you have raised your concern on the other social media platform also. We have responded to them with all the details/explanations of the case, you may contact them directly for the status of your complaint or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
They hide everything and wouldn't even give me my airline confirmation number to change my seat selection. Service was terrible.
“Dear Jordan, We understand your concern and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials i. E. booking number, trip ID etc with your email id & contact details. We shall investigate the case and have our Supervisor call you with a resolution.
Book airfare overcharge my tickets by $300 and charged me $450 in agent fees. They have refunded my $300 but I am still trying to get my $450 refunded. It has been 5 months and I am still fighting them. They have hung up on me multiple times and customer care is extremely rude, besides the fact that they can barely speak English. I do not recommend booking through this website. Beware that they will overcharge you.
We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and arrange a call from our Supervisor for assistance
I was double charge for the same flight and they refuse to admit it and refund me. I went as far as sending my bank statement with the charges and they ignore it, once one rep even suggest its a mistake on my banks part. I then had to go through my bank to dispute the charges and get my money back. I was going through a family emergency at the time and that was my reason for doing business with them and they knew that am disgusted! I would NEVER! Recommend, save yourself the headache
Dear Shanese,
We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance. Regards, Customer Service – BookAirFare.com
Its been 5 times that I have used this website to fly to places like Boston, Japan, Moscow, Belgium and Madrid, sometimes for work and sometimes for a personal tour. I havent faced any service issues so far. The tickets were reasonable with occasional discounts and the website performance all good. Thank you.
I was waiting to visit Morocco for a long while! However, this website provided me the best ticket deal and I could save a huge amount of money. Thank you so much.
Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here.
Lier company!
1. I changed us the flight with double charges(they promises that the first one will be refund), but when i called them, they refused to do so.
2. They did not send our contact information to air flight company. That causes we did not get any notice when our flight being cancelled.
Bad booking company forever!
Dear Sarah, we are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
I booked my flight through BookAirfare because of their low prices. I received my confirmation email 24 hours later with a reservation code. I then called the airline directly to confirm since I read so many bad reviews about this company. The airline informs me that my reservation has been canceled and it doesn't exist anymore! I call Bookairefare and was put on hold and argued for over an hour. I finally find out after the most frustrating call of my life that my reservation has a different number. Wasted so much time on this over a stupid mistake. I admit they have great prices, but make sure you follow up and confirm with the airline after you book!
Dear Melissa, As discussed over the phone your tickets are all set, confirmed and we have you as positive customer with our services. The case stands resolved. We appreciate your time and patience
Please feel free to drop us an email at fares@bookairfare.com
Do Not use this travel agency for buying a ticket
They have a hidden cost, does not match website offer
After they charged a credit card, they promised E-ticket within 24
No contacts for two days,
Nobody can answer, except the person who did booking at the first place
The confirmation and ticket number cannot be verified by Airline
I am suspicious that agency is located in India somewhere
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations as we understand that the issue is about your e tickets and the price offered for the tickets
So, would request you to kindly share your Name, email ID and contact number so that we can check internally and have this case addressed.
Book Flight Tickets, Cheap Air Tickets, Book Domestic & International Flight Tickets, Lowest Airfares
Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com