BookOnline

I was having issues trying to book on line. Edgar was wonderful and was able to take care of my reservation. He was friendly and happy to help. I appreciate how thorough he was. His attention to detail, made check in go very smoothly. The young man who checked us in was equally as helpful (1/29 approx 4:30 pm). You're so fortunate to have these two young men representing you.

Charged $60 on $100 hotel room after the fact. No transparency. Would not cancel 8 minutes after I placed my reservation.

Patrick was pleasant and thorough in his job it's unfortunate that we needed a handicap accessible room on the first floor but because of limited amount of rooms we were uncle to have our request honored. Patrick booked a room with two queen beds on the first floor; hopefully they will be available for us upon arrival. I do recommend the hotel make necessary arrangements to accommodate disabled guests

Jennifer was beyond amazing. After completely booking the room perfectly… She was in informed that room was now no longer available. She felt super sorry and disappointed. She then took the extra time and patience to find me another room. That extra step never happens anymore with Customer Service. Her patience and follow through made certain I had a room for the night while traveling on business. She's a wonderful asset to the company. Probably her great South Carolina upbringing and charm.

Representative specifically told me this was a nice place, a great deal and that it met me needs for truck/trailer parking. I get here and it's by far the nastiest most run down place I've ever stayed at. They also state immediately that they typically don't allow truck and trailer parking. After I get through with that I get to the room and it's disgusting and has no toiletries in the room at all. The whole place smells of urine and hasn't been cleaned along with the filthy air vents and filter in the wall. I paid for another hotel and I'm taking the loss.

I found the web link confusing and the taxes and fees astronomical, so I called directly.
Steve explained the high fees and it was actually Several dollars less. He also explained the added $25 "security" fee-incase something happens….But there's free cancellation up to 6 the night of arrival anyway…Even though the posted room rate was $3 less than quoted by Steve, the overall total was almost $10 less than on line….thank you Steve.
Wyndam, get your stories straight

I immediately realized that Cecilia was just simply the perfect professional to have handle every aspect of our reservations in regards to a very important travel accomodation for my business. The entire phone call was wonderful and I actually became a bit saddened to have end the phone conversation with her.

Todd A Hoss
President & CEO
Chesterfield Development Corporation
Since 1968

I was having trouble booking online because the hotel was almost sold out for the time I was looking to stay. I called the reservations number and was lucky to speak with Carolyn. She was very helpful, kind, and patient when my newborn started crying on the background. In just a few minutes, she helped me find just the right accommodations for my family. Thank you Carolyn!

She was very helpful, patient and kind while scheduling my request. A pleasure to talk with.
Nice to have great customer service at Wyndham. Thank you.

Jose was very knowledgeable, patient and very helpful. I will call back tomorrow with more information in order to make reservations. Thank you

Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.

Great customer service. Listened, and put in needed requests. Easy, efficient booking. Great representation of your business. It was a pleasure!

Kelly was great…. Personable, quick on the draw, smart…. Even though she was picking up where another agent had left off, she got it all.
Easy and pleasant exchange.

The agent was horrible. She was not friendly or inviting, very direct in her questions. I inquired about a discount rate for employees and she said I could get that information at check in. I requested this information in advance of making the reservation and still declined to provide me with an answer, pressing me to make the reservation. When I told her I would not make the reservation without this information she hung up on me. Extremely rude and unprofessional

Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍

I had to add a room to our booking at the last moment and Brandon was very accommodating. Great help!

Amanda was so helpful and accommodating after an extremely long stressful day of runaround by united airlines. It's very refreshing to see someone still be so helpful in customer service today. Thank you.

Very friendly and very helpful. Makes me want to choose comfort Inn first when booking rooms in the future.

I've made reservations for August 14 2024 and I'm about to cancel this reservation and finding a different hotel because the customer service is terrible. I called and asked about the hotel parking and "what does no in and out service mean" to 3 different representatives and asked the same question and all 3 of them just transferred back to the phone que without saying a word. This is a terrible way to treat customers. I'll give a full review on social media.

She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!

Our help was fantastic! Worked out some amazing discounts and got us a great deal. It was absolutely wonderful

I received excellent customer service from booking thru check in. My suite was clean and immaculate. I highly recommend.

It was a very long wait at the time I called, but I hung on and waiting not to even hear a few fun facts about hotels around the country. Lauren was especially patient As I had to confirm with my daughter via messenger, to confirm exactly what she wanted for our stay. She was especially friendly and took care of everything quickly and effectively.