• BooksRun

BooksRun

Overview

BooksRun has a rating of 4.5 stars from 2,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 1st among Textbook Rentals sites.

  • Service
    270
  • Value
    271
  • Shipping
    264
  • Quality
    243

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 87.9%
Positive
936
Neutral
13
Negative
116
135
See all photos

What reviewers want you to know

Positive highlights

  • I am pleased that Booksrun has defined book condition rules, which will make the customer's buying experience better.

Critical highlights

  • I will never recommend nor purchase anything from a company that has no follow up or real customer service.
  • In Poor condition, with heavy wear and some water damage.
How would you rate BooksRun?
Top Positive Review

“"The Game" rcvd as described. Super packing job!”

Bruce P.
3/27/24

I appreciate your love and caring for books, it shows. I have made BooksRun one of my favorite Biblio.com sellers. Thank you very much!

Top Critical Review

“Finally Paid!”

sarah c.
3/16/24

I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now March 6th. I contacted customer service 8 days ago and still have not received a response. I am now crossing my fingers and toes. I wish I had worked with a different company. Apparently you cannot call them. I tried.

Reviews (2,110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) water damage (25) book condition (26)
Thumbnail of user mykollewis17
1 review
0 helpful votes
August 7th, 2023

Grad school is expensive; especially since I'm paying out-of-pocket. I live five hours away from my school's nearest campus, so the bookstore obviously was not an option. I compared prices between Amazon, BooksRun, and Etsy. Not only did BooksRun have the best price, the quality of the used textbooks and the time of delivery were great. I'll definitely order again next semester!

Products used:
Textbooks.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Thumbnail of user brucep762
1 review
0 helpful votes
March 27th, 2024

I appreciate your love and caring for books, it shows. I have made BooksRun one of my favorite Biblio.com sellers. Thank you very much!

Products used:
book: THE GAME hardbound

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome! Hope to work with you more, Bruce. - BooksRun Team

Thumbnail of user marilynr776
1 review
0 helpful votes
January 25th, 2024
Verified purchase

BooksRun's prices are always competitive, so I always compare them to my college bookstore first, whenever possible, for each required title. This experience, I paid for expedited shipping, and my BooksRun textbook was delivered ahead of schedule. I appreciated that a lot, because I was up against a deadline of needing to head back to campus. I've used BooksRun before over the years, and customer service is always great. Another five-star experience this time! Keep up the good work, BooksRun!

Thumbnail of user antoinettea102
1 review
0 helpful votes
March 30th, 2024
Verified purchase

My bank will not cash my check because it was printed incorrectly. The check number is cut off and the important numbers on the bottom are printed on the bottom solid line and are unreadable. I've reached out many times to have it reissued with no success.A rep did message me two weeks ago asking for my PayPal and then disappeared and is unreachable... I've cashed a check from them before and I see the difference in the printing... Not sure why I can't get my check replaced. Horrible customer service!

Service
Thumbnail of user kyled592
1 review
0 helpful votes
April 6th, 2024
Verified purchase

I've never had a problem before but this time, The book was placed into the smallest package that it could fit in causing some damage. They did make it right by me so 10/10 for customer support.

Service
Value
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for such amazing feedback, Kyle! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

Thumbnail of user miltc8
1 review
0 helpful votes
April 25th, 2024
Verified purchase

The books were better than described and shipped very promptly. If all sellers on a ebooks were like this I would continue to buy there. But two other booksellers were extremely disappointing including one who has never shipped my books and refuses to respond, as does abebooks.com. I noted which sellers treated me right and will buy from them directly or on another platform, but never again through a ebooks. But to reiterate, buying from BooksRun was an excellent experience. Buy with confidence from them.

Thumbnail of user deborahb2915
1 review
0 helpful votes
February 25th, 2024
Verified purchase
• Updated review

I have purchased several books recently. All of them arrived as described or even better.
Always carefully packaged. Rely on this Seller online, or visit in Philadelphia!

Products used:
Reading all books !

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team

Disappointed AND pestered
August 29th, 2023
Verified purchase
• Previous review

I have been contacted multiple times to give a review of my experience. Why?
I contacted BooksRun about my item and received NO REPLY.
Look it up and leave me alone!

Thumbnail of user lesl91
1 review
0 helpful votes
April 26th, 2024

Super fast delivery considering book rate shipping etc. Most online used book stores seem to take ages:)

Thanks BooksRun, I'll be back.

Thumbnail of user laurens1031
1 review
7 helpful votes
August 8th, 2022

I am currently a struggling college student and I purchased my textbooks for close to $200. Wanted to resell them as a way to make the money back so I decided to use Booksrun. They were offering me only $70 and I had to pay for shipping. They got the books after two weeks and offered me $0 dollars for some condition that was hidden in their terms in agreements. The kicker is that they will ship your books back for $12 out of your pocket. What a joke, do not use this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team

Thumbnail of user christinam490
3 reviews
0 helpful votes
January 28th, 2024
Verified purchase

Thank you so much, BooksRun! I received your beautiful second-hand book with FREE shipping and super-sonic speedy delivery, great packaging and delivered right to my mailbox! It doesn't get any better than this. A perfect transaction and thank you for the lovely blue Bookmark too!

Thumbnail of user thelmas48
2 reviews
0 helpful votes
April 22nd, 2024
Verified purchase

I didn't think I'd find an affordable copy of this book but BooksRun had it. It came three days before I projected looking for it in the mailbox, and the book itself, "A Map of Home" by Randa Jarrar, was a huge kick in the butt. (Palestinian-American writer to watch, if you are interested.) She's at the center of the current PEN America brouhaha. Right on for BooksRun for being smart enough to sell her book! I'd buy from them any day.

Thumbnail of user brianm4056
1 review
0 helpful votes
August 31st, 2023
Verified purchase

Exactly what I was looking for. Beautiful book in wonderful condition. I am very pleased with this smooth transaction. Even arrived early. Would recommend this seller to everyone.
Thank you BooksRun!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome, Brian! It was such a pleasure to do business with you! - BooksRun Team

Thumbnail of user jenic22
1 review
0 helpful votes
November 22nd, 2022
Verified purchase

I was able to get a book at a reasonable rate and very quickly! Thank you for offering this service to students!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience, Jeni! That is really nice to hear! - BooksRun Team

Thumbnail of user susanf69
4 reviews
9 helpful votes
July 27th, 2023
Verified purchase

The condition of my book was better than described and arrived sooner than expected. Great customer service is so rare. I'm glad I found this gem called Books Run.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Thumbnail of user michelec727
1 review
0 helpful votes
August 24th, 2022
Verified purchase

Book arrived in excellent conditions, better than described. Shipping was quick considering it was shipped via USPS.

Tip for consumers:
Shipping done via USPS.

Products used:
ESL Book

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for the great review, Michele! Hope to see you among our customers in the future! -BooksRun Team

Thumbnail of user desit8
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I was skeptical at first when going through the entire process of sending over my old college textbooks. I wondered if they would ever make it to the warehouse but also if I'd ever get paid. Both happened very quickly and the instructions on how to get it packaged and sent to the place was very clear and easy.

I'd highly recommend this service to anyone who is looking to sell their textbooks back and get some cash back.

Thumbnail of user sandyc548
1 review
0 helpful votes
August 19th, 2022

Got my book in less than a week. Arrived well packaged. Book is in used but good condition... A lot of highlighting within pages but I'm not bothered by it. Very minimal writing within pages.

Will definitely use the service in the future.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience with us, Sandy! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Thumbnail of user mattm934
2 reviews
0 helpful votes
July 30th, 2023
Verified purchase

Picked up a few titles that my son needed for fire academy in amazing condition and superbly low prices, too. Ordered on a Thursday night and they arrived on Saturday, well in advance of the Monday start time for his classes. The books have endured quite well and are sure to remain the foundation of his fire library as he advanced through his career. Many thanks for such stellar service!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Thumbnail of user debbiec1396
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I found this company online. I had a lot of books to get rid of. I downloaded the app and it was so easy! I just scanned the isbn number with my phone and it would tell me if you were buying that book and how much you would pay. I sold 9 or 10 books that fit in one box. Shipping was free. It took a little while to get my check but I finally did. This was awesome!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us, Debbie! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user davidc7188
1 review
0 helpful votes
December 6th, 2022
Verified purchase

I had wanting to purchase the title I did for quite a while. I was very happy with the book itself (a colored pencil instruction book) and wished I had ordered it earlier.

BooksRun delivered the book much faster than I expected and it was very well packaged to protect the book. I look forward to ordering from them again. Excellent service.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for such amazing feedback, David! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

Thumbnail of user jonathanm1625
1 review
0 helpful votes
August 30th, 2023
Verified purchase

I rented my ~$250 Crim Law book for less than a third of the price and got my torts book for only $4! They arrived very timely as well. Extremely happy!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

Thumbnail of user josephp2797
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I have used Booksrun services for two years now, and they never disappoint. My orders are always delivered in a timely and efficient manner. This company has made my college experience easier and less expensive.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome, Joseph! It was such a pleasure to do business with you! - BooksRun Team

Thumbnail of user richh269
1 review
0 helpful votes
May 20th, 2023
Verified purchase

It's simple and easy with BOOKSRUN. Scan your book, enter details, print label, ship and get $$$. Love it.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Thumbnail of user elainep507
1 review
0 helpful votes
September 23rd, 2023

I was so happy with my purchase from BooksRun the service was fast and efficient, and the book for a second hand book was in like new condition, marvellous. The price was great so much more cheaper than a store bought book. Well done BooksRun such a wonderful and helpful service, especially money wish.So so happy.

Products used:
Book

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

Thumbnail of user henryb636
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Very quick service. Though the book was listed as "Used. Good condition", I couldn't tell the difference between it and a new one. Very happy!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for the great review, Henry! Hope to see you among our customers in the future! -BooksRun Team

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From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.

Company Representative

Thumbnail of user booksrunm
BooksRun S.
Typically responds within 17 days

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