• Boutiquefeel

Boutiquefeel

Overview

Boutiquefeel has a rating of 2.8 stars from 6,172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boutiquefeel most frequently mention poor quality, cheap material, and full refund problems. Boutiquefeel ranks 20th among Women's Clothing sites.

  • Service
    1490
  • Returns
    39

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 50%
Positive
181
Neutral
31
Negative
150

Instant Feedback

42,172 reviews

78
See all photos

What reviewers want you to know

Positive highlights

  • My shopping experience was great, I gave one of the items to my daughter because it was to small.
  • Very good on shipping timeframe and delivery timeframe.

Critical highlights

  • Poor quility doesn't fit right had no joy in returning, very poor customer service will not use this site again
  • No where in the return policy does it say returns are only worth a 50%refund.
How would you rate Boutiquefeel?
Top Positive Review

“You can find anything anytime of day on this website...”

Vickie H.
4/9/24

You can find anything anytime of day on this website all prices are very reasonable and a lot to choose from for anybody good luck happy shopping God bless all

Top Critical Review

“Buyers Remorse”

Joel M.
2/21/24

I purchased some outfits for my wife for an Anniversary trip we were going on. I ordered the products two and a half weeks before our trip. In todays world, that is more than enough time for shipping. The products did not come in on time, so we didn't have them for our trip. When we got home, my wife tried the panties on that were labeled small and they should have been labeled large. They were very loose and didn't fit. Overall my first and last time as a customer.

Reviews (6,172)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (283) shopping experience (424) delivery time (133) return policy (46) return items (43) credit card (99) quality product (56) quality material (29)
Thumbnail of user nadiaf63
1 review
0 helpful votes
January 4th, 2024
Verified purchase

First time ordering on Boutiquefeel, I was very happy with the products I received. :)

I wanted the products to arrive before Christmas, and they didn't, but the customer service was very reactive !

Reason I chose this business:

Found it on Instagram

Reason I chose this product:

Because I liked them :P

Service
Quality
Thumbnail of user cherylp1235
1 review
0 helpful votes
January 3rd, 2024
Verified purchase
• Updated review

All products purchased were as described and when tried on they were fabulous and made me feel very sexy. Ty xx

Reason I chose this product:

Because they looked just what I was looking for.

Quality
Excellent xx
December 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Like products xx

Thumbnail of user robertb9523
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Only one product looked cheaper than its photo, otherwise all the other kinky stuff I bought the wife she is happy with.

Reason I chose this business:

Good choice of kinky stuff.

Reason I chose this product:

Kinky bedroom fun.

Quality
Thumbnail of user colinm547
1 review
0 helpful votes
February 11th, 2024
Verified purchase
• Updated review

Found the website really easy to navigate around and offers an outstanding range of products. There was a delay in delivery due to stock issues but this was professionally resolved and my partner loves her new lingerie ……. And so do I 💪👍💪

Delivery delay due to stock issues but very professionally and politely handled. Would have no hesitation ordering again.

Reason I chose this business:

Value for money coupled with wide range of products

Reason I chose this product:

They matched my search for some sexy new lingerie for my partner ✅✅✅

Service
Quality
Great website …..
January 7th, 2024
Verified site experience
• Previous review

Great website …. Super product images

Reason I chose this business:

Value for money

Thumbnail of user joelm779
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I purchased some outfits for my wife for an Anniversary trip we were going on. I ordered the products two and a half weeks before our trip. In todays world, that is more than enough time for shipping. The products did not come in on time, so we didn't have them for our trip. When we got home, my wife tried the panties on that were labeled small and they should have been labeled large. They were very loose and didn't fit. Overall my first and last time as a customer.

I contacted them to find out where my products were but they didn't make it in time.

Reason I chose this business:

I received ads on my face book page.

Reason I chose this product:

What I thought my wife needed for our trip.

* Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rebecah13
1 review
0 helpful votes
April 3rd, 2022
Verified purchase

Pretty good material! Got the perfect fit.
Took about 2 weeks to get it.

Quality
Thumbnail of user grants278
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Multiple products on 1 order. 1 item turned out to be unavailable, causing a delay to shipping. 4 weeks.
These things happen. All in all happy with the transaction.
Customer service was OK too, though I did have to follow them up to find out what was happening with my order.

I did get a response from my enquiry. Would have like an update when finally shipped. All in all OK

Service
Quality
Thumbnail of user traceyc382
2 reviews
0 helpful votes
July 20th, 2022
Verified purchase

Overall great experience with Boutiquefeel. Love the merchandise and pricing. Excellent shipping and delivery.

Reason I chose this business:

I couldn't find a particular dress I wanted anywhere else and thought I would give Boutiquefeel a try.

Reason I chose this product:

I loved the design and print of the dress. Thought it was beautiful and perfect for summer.

Quality
Thumbnail of user karenm5808
1 review
0 helpful votes
March 18th, 2024
Verified purchase

I ordered 3 items over a month ago and just received 2 items. I emailed them to find out why the delay and was told one item was out of stock.
They finally sent me 2 items after I told them not to hold my order due to one item not being in stock. The shoes were to small, the dress was to big, I will keep them and try to resell myself as it's not worth the hassle to ship it back overseas. They do need to inform customers that the company is in a far away country and shipping takes very long before people purchase.
Still waiting on my shirt!

They did finally send part of my order, still waiting on an item that was out of stock!

Service
Quality
Thumbnail of user davidc8998
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Items came up very small, and as there was no picture very difficult to work out how you put it on

Reason I chose this business:

Looked premium, and sexy

Reason I chose this product:

They looked sexy

* Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user melaniec575
1 review
0 helpful votes
August 29th, 2022
Verified purchase

I ordered 2 dresses, one for my sister and one for me. Dresses that fit us well. Average quality but it was still good enough for us. I was apprehensive given the comments but in the end I have nothing to complain about.

Reason I chose this business:

J'avais une soirée à thème et j'ai trouvé la robe parfaite sur ce site

Quality
Thumbnail of user janined139
1 review
0 helpful votes
April 14th, 2024
Verified purchase

The dress I ordered did not turn up.even after a month although company were quick to refund. Would not buy again

Quick to refund

Reason I chose this business:

Liked the dress

Service
Quality
Thumbnail of user kaylins8
1 review
0 helpful votes
January 29th, 2021
Verified purchase

The quality feels very cheap and the sizing isn't correct. I liked two items out of my purchase and didn't receive one item yet. Most likely will return.

Reason I chose this business:

Someone sent me an outfit that looked cute so I ordered.

Reason I chose this product:

The look but the product doesn't look exactly like the pictures online.

Service
Value
Shipping
Quality
Thumbnail of user andrasn4
1 review
0 helpful votes
November 20th, 2022
Verified purchase

The product arrived in perfect condition. The size was true, my wife loved it!

Quality
Thumbnail of user danitat13
1 review
0 helpful votes
July 11th, 2022
Verified purchase

I was skeptical because shopping online is gambling with your money these days. But the dress was actually better than the picture. Qaulity Excellent. I gota lot of compliments. I will definitely be making more purchases. The dress didnt come exactly when it said when i ordered, but not extremely late. So the qaullity out weighed that little bump in the road.

Quality
Thumbnail of user julier770
2 reviews
0 helpful votes
July 3rd, 2021
Verified purchase

To Short for me. Only went just past my waist and not to top of my legs as shown in picture. Sadly I will not be wearing it...

Reason I chose this business:

Like Item and quality but to short so I won’t be wearing it.

* Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user zuzanas6
1 review
0 helpful votes
February 23rd, 2021
Verified purchase

Very satisfied with quality of the product and delivery time. Beautiful underwear and high quality material. Worth to buy. Looking forward to order again.

Value
Shipping
Quality
Thumbnail of user anthonyp1772
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

You have asked for feedback on items that I have yet to receive after 7 weeks
Ridiculous response

Rubbish

Reason I chose this business:

Stupidity no idea

Service
Quality
Love this website and the products
October 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Continued customers

Great service as always
March 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous experience

Thumbnail of user jenniferw2083
1 review
0 helpful votes
November 17th, 2021
Verified purchase

I was disappointed this time and have been usually very pleased with the products in past. 1 product of the 4 I purchased was very poor quality. Not useable. Sizing was very small. Basically it was a piece of lacy fabric not the top I had expected.

Reason I chose this business:

Usually I have been pleased with my purchases in past.

Reason I chose this product:

My own preferences.

* Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user rhiaf
1 review
0 helpful votes
February 28th, 2021
Verified purchase

Dress came on time, fit true to size, and was very close to advertisement. Was absolutely perfect for the occasion and everyone loved it!

Value
Shipping
Quality
Thumbnail of user amyv1048
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I placed my order several weeks ago, I have received an email from Boutiquefeel asking if I have received my order, which is disturbing as you would think the company you are ordering from should know if you've had your order or not especially as I have already paid! I'm still waiting to hear when my order will arrive please advise when I will receive my order,

Reason I chose this business:

I saw it advertised on face book

Reason I chose this product:

They look lovely

Quality
Thumbnail of user josilynd
1 review
0 helpful votes
January 1st, 2023
Verified purchase

The product sizing was a bit weird, it was loose around the top and tight around the stomach. It also wasn't quite like the picture, the fluffy trim was like the feather scarves from the dollar stores. It made it quite itchy and uncomfortable, so you can't really wear it long without it becoming unbearable

Reason I chose this business:

I saw an ad on facebook

Reason I chose this product:

I saw an ad on facebook

* Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user shervelc
3 reviews
0 helpful votes
March 29th, 2024
Verified purchase

Browsing the site was not an issue, however, after placing my order, I never received a confirmation code. I had to keep going back to the website to check on my status, which by the way was very annoying to see that my product sat in China for over 10 days. I never received my outfits on time for my trip and I ordered it a month prior to. I even paid extra for shipping!

Reason I chose this business:

I wanted to explore new options

Reason I chose this product:

It was specifically what I was looking for, as if they heard me!

Quality
Thumbnail of user marianr62
1 review
0 helpful votes
March 6th, 2021
Verified purchase
• Updated review

Looks good, but because they are not flexible, they don't cover the areas that need it.

Reason I chose this business:

I ran your site through Scambumkers, which gave your site 90% safe.

Reason I chose this product:

I like the look of the product.

Value
Shipping
Quality
No problems so far...
January 8th, 2021
Verified site experience
• Previous review

No problems so far... just hope they arrive, as many things go missing in Post.

Reason I chose this business:

I ran your site through Scambumkers, which gave your site 90% safe.

Thumbnail of user jenniferr2001
2 reviews
0 helpful votes
October 15th, 2021
Verified purchase

With the ports backed up in Long Beach CA, I thought I wouldnt get my items quickly but they arrived and I plan to wear the black dress to an interview. Thank you always.

Reason I chose this business:

Sexy, well priced items.

Reason I chose this product:

Im always shopping. Got to stay up to date and give the eyes on me something different to look at... lol

Quality

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From the business

Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.

Company Representative

Thumbnail of user chengc1
ChicME O.
Typically responds within 5 days

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2.8
6,172 reviews
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