• Boxinus

Boxinus

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Overview

Boxinus has a rating of 4.4 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxinus most frequently mention customer service. Boxinus ranks 25th among Shipping sites.

  • Service
    6
  • Quality
    6
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How would you rate Boxinus?
Top Positive Review

“Very Good Service!”

Kive R.
7/19/21

I have been using this service since the beginning of the pandemic. These days when I could not go to US, they sent all my products to Israel without any problems. They always respond to emails. Their prices are also very affordable compared to MyUS.

Top Critical Review

“HORRIBLE”

Dana T.
9/8/20

I've been trying to get in touch with them for 5 days! No one answers the phone or emails the whole "live chat" thing is a lie there is no place to live chat and my item haven't been put into my box since Saturday (it's Tuesday) no explanation no emails back, I've tried Facebook, emails, calls NOTHING. I ship over 7 times a month and they want to treat customers like this? Absolutely gobsmacked and disappointed. I just want my stuff!

Reviews (76)

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customer service (20)
Thumbnail of user kiver
1 review
0 helpful votes
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July 19th, 2021

I have been using this service since the beginning of the pandemic. These days when I could not go to US, they sent all my products to Israel without any problems. They always respond to emails. Their prices are also very affordable compared to MyUS.

Thumbnail of user saras166
1 review
0 helpful votes
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March 1st, 2017

I'm using boxinus since January.
Easy and convenient way to ship your merchandise anywhere.
My packages are delivered
To me every time faster than I expect it.
Happy with their services and the customer service is very helpful.

Thumbnail of user mohammedj17
1 review
0 helpful votes
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November 13th, 2019

I've tried more than a company similar to Boxinus but at the end I wanna say that it's full stop with Boxinus.

Perfect of handling your shipment also they are ultra super professional the way of warping the package and very fast delivery system with awesome customer support who they will be happy to assist and advice you with any question you asked.

Thumbnail of user salmans24
1 review
0 helpful votes
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April 25th, 2020

I have been using aramex since i started shopping online from the usa which was around 9 -10 years back. Their service started getting bad so was looking for someone new. I ended up trying boxinus. I am glad i did as they are just amazing. So prompt. My shipment was delivered the same day they also sent it via fedex to dubai. Never seen such amazing service. I am sure i will be using them again.

Thumbnail of user cihano1
1 review
1 helpful vote
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February 23rd, 2016

I had a shipment with this service and I received my package in 4 days. Also the customer services' agents are helpful and give you very detailed information about everything you'd like to know. I really appreciate the way they treat to customers.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you for using Boxinus!

Thumbnail of user abdulw32
1 review
0 helpful votes
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June 26th, 2019

We've tried some more similar companies but at the end I wanna say that it's full stop with Boxinus.

Why?

Because of:

- Awesome customer support, wherever you call, you will be directed to dedicated line immediately. So no need to wait long for operators and promotions

- One of the best shipping services with FedEx on board

- Economical prices

- No issues with custom clearance matters

- Safe, secure and efficient

Thumbnail of user jamies407
1 review
0 helpful votes
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August 31st, 2019

BoxinUS is an international forwarding service you can trust, I've used them for a few years now without any issues whatsoever.

Their shipping fees are reasonable and they are extremely careful with your order and make sure to check it's up to your standards, their dashboard is extremely easy to use and information regarding the package when it reaches their warehouse is provided to you.

Thumbnail of user danat140
1 review
4 helpful votes
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September 8th, 2020

I've been trying to get in touch with them for 5 days! No one answers the phone or emails the whole "live chat" thing is a lie there is no place to live chat and my item haven't been put into my box since Saturday (it's Tuesday) no explanation no emails back, I've tried Facebook, emails, calls NOTHING. I ship over 7 times a month and they want to treat customers like this? Absolutely gobsmacked and disappointed. I just want my stuff!

Thumbnail of user sulaimana4
2 reviews
0 helpful votes
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May 16th, 2017

I ordered some items late a week before my flight and thanks to boxinus for this super fast delivery.

I always prefer small businesses than the big ones, because their customer service really care for the customers.

Thanks Boxinus.

Thumbnail of user ritac103
1 review
3 helpful votes
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August 25th, 2018

I have been using Boxinus for a couple of years, to forward my shipments to Dubai, with regular shipments, at least twice a month. Through them, I have shipped all sorts of things, including bulky and heavy items. Thanks to their rates, I have saved so much money as they collate my orders, reduce unnecessary packaging, check that my received orders are well fulfilled by the vendors and they notify me if any items are missing from the packing list so I could notify the vendor. Boxinus are super prompt where my orders are received quickly and their shipping rates are much more affordable than the shipper I used in the past, so now I enjoy shopping more frequently from US stores. I highly recommend them! I Thank you Boxinus!

Thumbnail of user amala12
1 review
1 helpful vote
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March 4th, 2016
Verified purchase

I ordered xbox one special edition like a week ago. I was anxious if it stuck at custome control but they took care of my concern and solved all custom problems. Right now i am enjoying my halo 5. Thanks boxinus!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you for being with us!

Thumbnail of user husama2
1 review
1 helpful vote
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March 4th, 2016

L have purchased 2 pairs of shoes from Nike.com. Seller sent me just one instead of 2. İ was really dissapointed and didn't know what to do. İ called boxinus and by providing the order details they were able to get in touch with the seller. The other pair was sent overnight and I was not charge a penny for it. Thanks for being so helpful!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We are trying our best! Thank you for using Boxinus!

Thumbnail of user abdullaha74
1 review
0 helpful votes
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June 21st, 2017

Since ive been dealing with boxinus everything is goin smoothly, the best shipping fees and service.
I would like to thank the company at the customer services division for their excellent support. Really good at focusing on what customers need and require. And have a real instinct to understand our customers. Good work!
Boxinus have the BEST customer service ever.

Thumbnail of user jamesc3294
1 review
4 helpful votes
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March 10th, 2021

I have posted my items to my Boxinus address. My account won't let me make payment due an error on the security code on my card.

Now the site shows that I haven't setup an account and they have asked me USD 1 again.

This won't go through either. No one responds to my emails I am so upset and have potentially lost USD 200 shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mhamadh
1 review
0 helpful votes
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December 18th, 2016

I would like to express my gratitude and deep satisfaction with the service your company provided, namely, by your employee "Vicki" who exhibited a highly professional conduct and excellent service.

I have been dealing with Aramex for many years but after dealing with BoxInUS I shifted to your company and started recommending your services to many of my friends.

My recommendations were initiated by the excellent customer services, prices, follow-up, and professionalism I have been experiencing since I started using your services.

I wish your company great success in a time where competition is extremely high and services/customer satisfaction is paramount.

Boxinus please maintain this high standard.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you for your kind words! It is a pleasure!

Thumbnail of user fantosk
1 review
3 helpful votes
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August 1st, 2021

Iam one of the ppl who joined boxinus from the beginning of their startup with a lady called vicky. Done great deals but after too many years i started to realize that there is a big change in how they rule the busniess.

They disable payments through paypal so they hold your package and let you leave it for their beneficial thats a creative way of stealing goods.

They have problems with some ppl in specific countries and they really hide them self not to show that.

My advice keep away from dealing with them.

Thumbnail of user abrara2
1 review
2 helpful votes
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March 4th, 2016
Verified purchase

I placed an order from amazon however i choose wrong size and didnt know what to do. I wrote on their live chat hoping to get a quick answer. They replied me in 10 minutes even it was late at night. They solved my issue by calling amazon for me and i got my package in 5 days. So definitely i reccomend this website boxinus.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

24/7 customer service will help you anytime! Thank you for being with us!

Thumbnail of user malakb1
1 review
2 helpful votes
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January 12th, 2021

I have been using Boxinus for 4 years, lately they have been shipping my items with fedex regular, although the shipping charges have increased but the delivery is taking longer, as well as when I send for help or request help I never get a response. It's quite sad because I order from the US on average once every month.

Service
Value
Shipping
Quality
Thumbnail of user williama143
1 review
3 helpful votes
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January 16th, 2018

Very very dissapointed, use their service to buy from yeezysupply, when the item arrived at their warehouse, immediately pay for the item, after that, they told me that there was other person ask for my item, so they ask for order confirmation, credit card statement and photos with the card, provided everything they want, after that their system is error cant login for almost 2 weeks, after their system recovered they said i cant recieved my item and ask me for returns from the merchant, are u insane?

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Hello William, unfortunately since you were unable to verify your information, your packages were put on hold. We've contacted you numerous times and explained the process. Let us know if you have any further questions.

Thumbnail of user mf88
1 review
2 helpful votes
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June 6th, 2017

I have an item that costed me 69 usd coded LLMOELC and is a Nissan GTR emblem. Paid them 30 usd to ship it. They never ship it and they never respond to the email and they never answer the phone. In the end i lost the 69usd item and i lost the shipping charges 30 usd. Totally waste

I dont recommend them to any one.
I recommend you try
www.myus.com
Better than them.

Thumbnail of user nasserh7
1 review
3 helpful votes
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September 16th, 2020

Message subject: [Tck# *******] payment problem - Order: LCFOLLS- SD-*******

Your message:
Dear Boxinus, Please find attached message we receive from bank, and card statement. Since 18/8/2020 I received my package in ur inbox and since that time I couldn't pay kindly help in payment Or give another channel to contact u Regards, Nasser *******204

Thumbnail of user shinjis1
1 review
0 helpful votes
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July 29th, 2018

Calculate the shipping cost with the package sent from the seller.
When sent in bulky package 1lbs will be 10lbs.
It can not be helped. Force majeure, No resistance.
I wouldnt recommend it to anyone.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Hello! Please contact us via info@boxinus.com so we can assist you further.

Thumbnail of user dalala8
1 review
5 helpful votes
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July 19th, 2018

I feel that its not fair to count the volumetric weight of the package instead of the actual weight!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Hello! Actual weight is always determined by the volumetric weight. This rule is used by ALL shipping companies. Please come chat with us on our website so we can give you more information :)

Thumbnail of user hishama33
1 review
3 helpful votes
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July 6th, 2021

No live chat, lie
No support, no answer your emails
No one answer your phone calls
Can't access my account
Can't retrieve my shipments
Lost my staff

Tip for consumers:
Never use

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sukik1
1 review
3 helpful votes
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July 21st, 2020

STAY AWAY. THIS SITE IS A SCAM AND A FRAUD THEY WILL HOLD YOUR THINGS IMPRETTY SURE THEYRE NOT EVEN ACTIVE!

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From the business

Boxinus.com is the leading mail forwarding service with 6 years of experience in shopping and shipping services.

Boxinus.com provides members with a US mailing address enabling users to shop online from any US merchant. Boxinus.com is the right choice for everyone who enjoys the variety and great prices offered by US Merchants, companies doing business in U.S. and students and professionals who has spent many years in U.S.

Boxinus.com offers:

- Reliable shipping services by DHL Global Express and TNT Express
- 24/7 Customer Service by phone and e-mail
- Great shipping rates
- Shopping from E-bay and Amazon sellers who do not ship outside US.
- Concierge service to pay merchants who do not accept payments from non US credit card holders.

Company Representative

Thumbnail of user cerens
Boxinus C.

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