Buyhoverboard

This company's website shows them to be a U.S. company based in Appleton, WI, and shows their product to be certified safe. Two months ago I purchased a Hoverboard from them as a birthday gift for my granddaughter. Talking with her mom before it even arrived, I knew I would have to return it. I met all of the company's requirements, mailing back to them the unopened, original carton at my own cost. (Return postage cost me an additional $50). I tracked the package through UPS, verified that it was delivered "to a man" at the company's facility, and waited for the company to fulfill their promise to refund my purchase price of $179 within 2 days. When no refund was posted, I began calling, but found their voicemail box nearly always full and unable to take messages. When I did leave a voicemail with my phone number, I never received a call back. Never once did they answer a phone call directly. I emailed frequently to "Sales," sometimes getting a reply with a new promise, sometimes an argument telling me how lucky I was that they were going to give me back my full purchase price. Sometimes I got no reply at all. Never did a person give me his/her name. Sometimes the message was friendly, such as "Let me do a quick confirm of your return and we'll get your refund posted right away." It never was. I have lost my full purchase price plus $50 return postage to their dishonesty! I would warn anyone shopping for a Hoverboard to avoid this company, and I am left with concern that they may be a complete fraud.