• BYCouturier

Overview

BYCouturier has a rating of 4.5 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BYCouturier most frequently mention wedding dress, customer service, and custom size. BYCouturier ranks 17th among Wedding Dresses sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
19
See all photos

What reviewers want you to know

Positive highlights

  • This was my first time trying on wedding dresses from online and the experience is very well.

Critical highlights

No critical highlights yet

How would you rate BYCouturier?
Top Positive Review

“Incredible custom dress”

zaya g.
4/16/24

I ordered a custom tailored dress for my uncles wedding as I've had no luck with my size on other websites however millybridal not only double checked my measurements beforehand and my dress arrived quickly and looked exactly like the picture and fit perfectly. I also got multiple updates on shipping and delivery which I really appreciated. So so happy!

Top Critical Review

“Very Poor quality and work. DO NOT BUY from this dealer”

Zelig G.
12/20/19

I recently ordered a bridal dress. The shipping was on time. However the product is so poorly done, very untidy. The quality of the material is very cheap. The stitching and cutting is so bad, i never expected it to be this bad. Please do not get fooled with the prices, I would strongly recommend not to order any dresses from this dealer. Once they get their money. They do not care about anything. They bluntly replied that they would not refund and did not bother to respond after that.

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (26)
Thumbnail of user nankeherringceeg
10 reviews
2 helpful votes
April 16th, 2024

I ordered a custom tailored dress for my uncles wedding as I've had no luck with my size on other websites however millybridal not only double checked my measurements beforehand and my dress arrived quickly and looked exactly like the picture and fit perfectly. I also got multiple updates on shipping and delivery which I really appreciated. So so happy!

Thumbnail of user zeligg1
1 review
1 helpful vote
December 20th, 2019

I recently ordered a bridal dress. The shipping was on time. However the product is so poorly done, very untidy. The quality of the material is very cheap. The stitching and cutting is so bad, i never expected it to be this bad.
Please do not get fooled with the prices, I would strongly recommend not to order any dresses from this dealer. Once they get their money. They do not care about anything. They bluntly replied that they would not refund and did not bother to respond after that.

Thumbnail of user maureenc108
1 review
9 helpful votes
March 7th, 2019

I ordered my wedding dress on Feb. And received just a few days ago, the details are great! You can not imagine how they did that with less than 350 dollars! All wedding dresses I had tried in local bridal stores are far more expensive than this one, and their materials are same for me. However these terrible comments really shocked me. Although i can't necessarily say that their reviews are wrong or untruthful, but some of them might not even buy anything from the site!

Thumbnail of user lyndalj
1 review
5 helpful votes
May 17th, 2019

Purchased a dress from this site, received two automated emails to say be patient is being made ages ago nothing since. I tried emailing them as no phone number email bounced back. Website is no longer and found they have a counterfeit claim for making replica gowns! DO NOT BUY!

Thumbnail of user davids2224
1 review
7 helpful votes
May 14th, 2019

These bad reviews really shocked me, because my wedding dress is great! I uploaded photos that I took so you guys can have a look at the real dress. The service is quite slow but I can always get my reply in 1-2 days, maybe they don't have enough people for online service? The budget for my wedding is limited and I'm very satisfied with the price and quality of this wedding dress. Hope they can improve their service and do not let those payment issues happen again.

Thumbnail of user lapidnisyis
1 review
1 helpful vote
August 23rd, 2018

I will forever love this dress! No one could believe what I paid for it! I got a size 4 and it fit like a glove, i could move in it freely. The length was long as i am petite but i fixed that myself the day of the wedding (super easy fix)! It was the perfect dress for backyard evening wedding! If you are thinking of getting this don't hesitate get it, you'll happy you did! Good luck and Congrats!

Thumbnail of user lisaa443
2 reviews
4 helpful votes
June 19th, 2019

This company is a complete scam! My dress came and was hideous. Nothing like the pictures on the website. They swindled me completely and I wish I wouldn't have purchased here. Just got to David's bridal. They wouldn't refund me at all and are complete scam artists! The ship time was crazy long and they never even sent me confirmation of my purchase. The dress smelled horrible and one sleeve was shorter than the other. Completely repulsive!

Thumbnail of user krinatiks
1 review
0 helpful votes
September 10th, 2018

The wedding dresses of bycouturier.com were amazing! I bought my wedding dress and bridesmaid dresses in advance 3 month. I was a little nervous and skeptical about dress from online at first. But their helped with every step of the way including my size and all the way to how to send my dress out. The dresses i bought were very satisfactory! I would recommend this website to everyone!

Thumbnail of user mariamab2
1 review
0 helpful votes
June 25th, 2019

Bought a veil and a dress from this site. Delivery times didn't bother me. Really good products at a fraction of the price. They tailor everything and it usually fits true to your customized size. I absolutely would recommend this company to anyone.

Thumbnail of user domj3
1 review
0 helpful votes
June 12th, 2019

I absolutely would recommend this company to anyone. I was a little skeptical ordering this special occasion dress online, but i couldn't be happier with ht finished product. Customer Service was very helpful and the quality of the workmanship is beautiful. The dress came exactly when they said it would and the packaging wasexceptional to keep the dress perfect for overseas shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user viilunab
1 review
0 helpful votes
October 8th, 2018

The bride's maid bouquets I bought arrived timely and packaged well. They are beautiful! Exactly as they looked in your photo and as described. We are thrilled with them. I'm so happy to find your website. I've already told several others about it. You have a great selection of products and the prices are very reasonable. Prompt shipping is a plus!
Thanks you!

Thumbnail of user hannad11
1 review
0 helpful votes
June 12th, 2019

I ordered a couple of sizes up at bycouturier and was so pleased to receive them fast. Wasn't too sure about the colors online. I fell in love with this dress as soon as I saw it. They made me a custom dress that fits perfect.

Thumbnail of user jeffiens
1 review
0 helpful votes
September 11th, 2018

Had a nice date at the by couturier, I bought my wedding dresses from online store and had a wonderful experience shopping for dresses with Sharry. She was very professional and gave me lots of advice to how to choose dresses. The website itself has a very extensive selection of beautiful wedding dresses. It was truly a perfect dress-shopping experience.

Thumbnail of user yingyiliyw
1 review
0 helpful votes
October 14th, 2018

I love my wedding dress and because it was custom fitted for me it fit perfectly. They have provided me not only a dress that looks like it's worth 5x the amount I paid but, a wonderful service all together. I'm having all my wedding party order their dresses from bycouturier. My co-worker got married in one of your dresses in Red and she looked fabulous. The prices are great and the quality was everything I hoped for.

Thumbnail of user kathrynm170
1 review
3 helpful votes
March 20th, 2019

Ordered a dress charged double took money now online chat never working no reply. Web address has added an extra letter. Yes stay clear hope who ever go to he'll an jail taking advantage of people

Tip for consumers:
Run its a scam

Products used:
Scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user vraltunnat
1 review
2 helpful votes
September 3rd, 2018

Great dress for the price! I bought this for my Winter White Party. The fit was perfect and it even gave me curves around the hips where I don't have it. The material was thick, nice zipper on the back. The bat wings make it very stylish. The elastic around the collar to keep it off the shoulders was fantastic, not too tight or loose. I highly recommend this dress. I usually don't write reviews but since I make most of my purchases based on other people's reviews, I feel the need to reciprocate.

Thumbnail of user sandrab695
1 review
3 helpful votes
June 16th, 2019

It took me weeks to find the perfect wedding gown. I loved the dress! It fit perfect & was beautiful. Very nice company and quick delivery. Will buy again!

Thumbnail of user rulnakt
1 review
0 helpful votes
September 5th, 2018

This was my first time trying on wedding dresses from online and the experience is very well. The service was high quality and custom service made me really think about what I liked and disliked about each dress, asking very thoughtful questions. I can learn lots of knowledge of dresses. What a great of an experience i had.

Thumbnail of user miag40
1 review
0 helpful votes
May 6th, 2019

I've been trying to cancel my order with this website for ages. They took my money, and now, no one is replying to any of my emails. Customer service is a total scam, and I'm looking to take action if I don't get my money back soon. If a "rep" from this website sees this, refund order 6753 IMMEDIATELY. This website is a complete scam, do not waste your money!

Thumbnail of user marianaron
1 review
1 helpful vote
June 26th, 2019

I really appreciate bycouturier customer service. They responded immediately to my questions and helped me solve my solutions. I was surprised by the quality of the dress I received. Very happy experience!

Thumbnail of user erianoalb
1 review
3 helpful votes
January 28th, 2019

I absolutely love Bycouturier it's so awesome! I was able to chat with someone about fabric choices. They were very helpful and made me feel confident to make a dress purchase. I first ordered a color search--which was of great quality and fast shipping!

Thumbnail of user erleneg
1 review
9 helpful votes
August 7th, 2018

Last mouth, I bought my wedding dress from the website. I got my packet very quickly. This is a big surprise. Originally, I didn't want to choose my dress from online shop, because it's easy to go wrong like size and style. My friend recommended this company to me, she had a good shopping experience in it. Luckily, I trust her and had a try. I got my best wedding dress which made my wedding more successful and my friends gave me much praise. Moreover, custom service is very good and gave me much useful advice, Thanks too much!

Tip for consumers:
Custom service is good, try to chat with her..

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahm867
1 review
0 helpful votes
June 11th, 2019

At frist I thought this company is a scam so I ordered just one sample but believe it or not the swatch came fast and just as the picture. The dress I bought was gorgeous and well made.

Thumbnail of user giorathif
1 review
2 helpful votes
December 13th, 2018

I've purchased a bridesmaid dress here for my friends wedding and also chose bycouturier for my bridesmaids for my wedding and they have never let me down! Great quality and beautiful variety of dresses! Great experience. Shipped fast and the online support chat was wonderful!

Thumbnail of user christensenoa
1 review
0 helpful votes
July 11th, 2019

I was nervous about shopping from online retailer for my wedding dress and bridesmaid gowns but I decided to take the risk. Fortunately I am happy I did. I loved the dress. Fast shipping was great. The package was very good. Quality of dress was wonderful. Thanks

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ByCouturier is clothier in London, UK that offers bridal dresses, bridesmaid dresses, evening dresses, and other formal gowns. The company is headquartered in Wood Green with an office in London and a joint office/fulfillment center in Wal-Mart. Here is the branch of address.
Bycouturier is an Ecommerce site devoted to bringing clothes, accessories and home decors that best fit your own personal style, for all your casual fashion needs.

Business History

In 2011, ByCouturier company dress was established by Sunyy, Dorothy and Jessy. At the beginning, the business area was only 320 square meters. At this time, only standard size samples were showed. In March 2013, as business grew more and more, in order to provide customers with more spacious and comfortable quality environment, the company's address moved to Dept 906196 High Road, Wood Green, London (present site), and expand the dress area to 960 square meters, the dress is subdivided into bridesmaid, flower girl dresses, mother of dress and other different styles. At the same time, nearly 500 brands of wedding dress brand clothing such as "LA SPOSA",VERA WANG brand wedding dress were introduced. With the rise of e-commerce in the world, companies have transformed online sales and put forward a new concept of custom wedding dresses and dresses.

Company Representative

Thumbnail of user wangz5
wang z.

How do I know I can trust these reviews about BYCouturier?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Edge extension

4.5
131 reviews
Have a question about BYCouturier?