• ChicMe

ChicMe

Overview

ChicMe has a rating of 3.2 stars from 45,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ChicMe most frequently mention good quality, long time, and fast delivery. ChicMe ranks 1st among Discount Shopping sites.

  • Service
    12256
  • Shipping
    5804
  • Returns
    562

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 49%
Positive
2,502
Neutral
636
Negative
1,965

Instant Feedback

233,879 reviews

848
See all photos

What reviewers want you to know

Positive highlights

  • I always enjoy the shopping experience on this site and will definitely continue to do so.
  • They need to improve on the time frame of delivery.

Critical highlights

  • I am trying to work with customer service now to exchange it for a bigger size, however, that has not been pleasant.
  • I am unhappy with return policy as they only offered me 10% refund and keep purchases.
How would you rate ChicMe?
Top Positive Review

“Nothing like image”

Wendy J.
3/27/24

Ordered a coat/jacket after seeing it on Facebook, when it arrived it is different to images advertised, coat very much sorter on me than the model and I'm average size in height so model must be very petite. The other issue is the hood does not stay up on its own, could do with tiers or a fastening to keep up and secure. Other than that I guess you get what you pay for.

Top Critical Review

“Poor customer return policy”

Julie S.
4/17/24

Ordered 2 items, took approx 6 weeks to arrive. No communication at all I had to chase. They arrived one was ok a dress didn't fit. Problems trying to return they came back offering 50% off and I didn't need to return. Why would I want to keep something that doesn't fit. Despite me asking numerous times to return I just kept being offered a discount. Eventually they accepted but charged me £5 postage for a small parcel posted to an English address

Reviews (45,493)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2368) shopping experience (3366) return policy (475) return items (408) return label (189) time frame (170) time shopping (1206) quality clothes (579)
Thumbnail of user sharyls2
2 reviews
0 helpful votes
February 10th, 2024
Verified purchase

I have bought several items from this shop. They arrived in a good time frame. Simple to shop and cute clothes

Reason I chose this business:

Style of clothing

Quality
Thumbnail of user brianc3963
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Girl has not tried on the clothing yet, but delivery took way too long (over a month) to receive. Advertised with shipping and receiving in much shorter times than actual. Had trip planned for last week that she was going to wear these specific outfits but could not due to shipping taking longer than advertised or expected. Had to contact customer service to find out if I was still

Reason I chose this business:

Inexpensive, sexy clothes

Reason I chose this product:

Sexy and price

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user ssll
1 review
0 helpful votes
November 17th, 2021
Verified purchase

Some of these items are already damaged before opening the package, or are so thin and cheap they tear when you put them on. THey are not always what they advertise. In this last shipment I was missing 2 items. Shipping takes a little too long, but it's a gamble and you'll lose some money

Reason I chose this business:

Styles look great - quality, not so much. Hit or miss

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kirstyl39
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Loved my dress. A little short but, I'm tall so this is normal. Delivery was quite long - 9 days!
Material & size good.
Got lots of compliments

Reason I chose this business:

Advert came on face book

Reason I chose this product:

Liked it on the model & ideal for Xmas party

Quality
Thumbnail of user julies3364
1 review
0 helpful votes
April 17th, 2024
Verified purchase

Ordered 2 items, took approx 6 weeks to arrive. No communication at all I had to chase.

They arrived one was ok a dress didn't fit. Problems trying to return they came back offering 50% off and I didn't need to return. Why would I want to keep something that doesn't fit. Despite me asking numerous times to return I just kept being offered a discount. Eventually they accepted but charged me £5 postage for a small parcel posted to an English address

Just kept offering discount which I did not want then ignored my messages

Reason I chose this product:

Like the look

Service
Quality
Thumbnail of user chengc1
ChicME O. – ChicMe Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user jor309
1 review
0 helpful votes
March 5th, 2024
Verified purchase
• Updated review

Split delivery took 5 weeks to arrive to the UK. Communication with Customer Services was initially difficult and unhelpful but eventually after a lot of chasing, got a status update.

Online tracker didn't work properly.

Sizing not consistent across clothing and some fabrics feel really cheap and stiff.

I'm unlikely to order from ChicMe again.

Initially slow to respond and didn’t provide answers to my questions. I kept chasing and eventually received a status update

Reason I chose this business:

Id seen a clothing product on Facebook

Reason I chose this product:

Very pretty

Service
Quality
Quick and easy
January 30th, 2024
Verified site experience
• Previous review
Thumbnail of user danieller433
1 review
1 helpful vote
March 14th, 2022
Verified purchase

Sure, the styles look cute but watch out for sizing and quality. It depends on how well their return policy is. I ordered like 5 things and two of them were solid keepers and cute. This is my first time ordering, if they don't have a good policy, with those kinds of odds i won't be ordering Again. If they do, I'll just take my chances and continue to order with them.

The process to return seemed a little difficult already but we'll see how the process goes.

Reason I chose this business:

The styles seemed cute

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user akrutia
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase

Ordered a pair of shoes which were absolutely terrible quality and missing shoelaces cracks on side of the sole as well as the bottom looked super cheap. Nothing like the pictures so I emailed customer service and all they could offer was a 5$ coupon expiring in a week that is absolutely laughable! I will never order from the site again. Total scam!

I wish it could get zero stars absolutely horrible customer service instead of apologizing for the quality of shoe and no shoe laces and offering a refund or exchange. All they could do was give me a five dollar coupon which expired in a week for a future purchase definitely never buying from this website ever again you can keep the five dollars I will throw the shoes away.

Reason I chose this business:

Picture of shoe

Reason I chose this product:

Picture looked nice

Service
Quality
Thumbnail of user chengc1
ChicME O. – ChicMe Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user julies1710
1 review
0 helpful votes
June 11th, 2021
Verified purchase

These shoes are cute and very lightweight, so they seem like they'll be really comfy. I think they run slightly small, though. I typically wear size 8 and my heel was slightly over the end of the shoe. So my teenage daughter gladly took the shoes (she typically wears size 7.5) and I ordered myself another pair in size 8.5. Fingers crossed that this pair fits well since this seems like a great summer shoe! Oh, and I ordered another pair of summer shoes for my daughter and two more pairs for me. :)

Quality
Thumbnail of user claired252
1 review
0 helpful votes
April 23rd, 2022
Verified purchase

Really enjoyed shopping. Loads of choice and love reading the reviews and seeing the customers pictures so you see how the item will look on a real human!
Easy to order. Bit long for delivery but happy overall.

Reason I chose this business:

Massive collection, not expensive

Reason I chose this product:

Wanted something sexy without breaking the bank.

Quality
Thumbnail of user seans1372
1 review
0 helpful votes
February 10th, 2024
Verified purchase

We're do I start!?!? The parcel was apparently delivered at first 06:17am then secondly at 22:10. I never received the parcel the courier accepted responsibility for it saying they left it insecurely. Yet Chic me are adamant it's been delivered and offered me a £10 voucher as compensation when the order value was £38! Terrible customer service please don't use this company they will take your money and leave you out of pocket

Absolutely disgraceful not interested and offered me a £10 voucher and won’t replace or refund my order

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user pamelab1283
1 review
0 helpful votes
August 12th, 2021
Verified purchase

The quality if okay for a coverup, it is extremely long and hangs off the shoulders more than expected. I had no hassle receiving my package and it was delivered on time. The color was not as vibrant as the picture depicted it to be. I'm glad I paid the discounted prices as the full price was too expensive for the level of quality. Overall I would purchase from chic me again. I'm very satisfied with the process.

Reason I chose this business:

I am a frequent shopper on ChicMe and love their products. If ever there is a problem with an order they will notify you that the order will be delayed or is no longer in stock and provide options for a discount on another item or refund towards a future order. I have only had one bad shipping experience where it took much longer than expected. But overall I have had a positive experience and the quality of the clothing is worth the price paid.

Reason I chose this product:

The picture was nicer than any other sites I frequent. Normally the quality matches, but this time not so much. Overall its okay for a cover up at the pool.

Quality
Thumbnail of user pennyw334
2 reviews
0 helpful votes
February 21st, 2024
Verified purchase

I placed two orders. All the clothes were too big so I asked to get an exchange for a smaller size. I was denied. Not realizing i missed the return request time by 4 days. They were unwilling to make a one time exception to keep a customer. The second order I made the deadline but they refused to make an exchange or a refund instead they offered me a 10% refund and I could keep the items. This is unacceptable! Now I'm stuck with $150 worth of clothes that I cannot wear. Don't order from them.

Very Unaccommodating

Reason I chose this business:

Cute stuff and cost effective..

Reason I chose this product:

Items that fit my style

Service
Quality
Thumbnail of user jennifers5957
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I will never purchase from this company again. Clothing is VERY cheaply made and ill fitting. Even a small is huge. Returns are virtually impossible due to shipping costs. I received a 10% refund on one item, but they don't want their product back. That lets me know that they acknowledge their clothing is crap.

If I want to return, I have to pay more than what I actually paid for the item. No thank you. It’s going in the garbage. It’s not even worth giving to a second hand shop.

Reason I chose this business:

Thought I’d try something new. I’ll stick with what I know now.

Reason I chose this product:

The models wore them well, but now I know those shown in the photos are not what is actually shipped out.

Service
Quality
Thumbnail of user chengc1
ChicME O. – ChicMe Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user tonnyv3
1 review
0 helpful votes
October 23rd, 2023
Verified purchase
• Updated review

Shoppen was makkelijk, leveren duurde lng! Retour zenden, aangemeld dan krijg je de vraag of ik het niet wil houden en dan voor de helft? Van de aankoop prijs!
Nee dat wil ik niet, waarop ik het retour gezonden hebt en daar de kosten voor mij rekening kwamen ( was bekend) maar uit eindeijk nog een rekening van 7,95€ krijg en achter beter wel voor de helft van de prijs had kunnen kiezen! Dan was ik net zo duur uit geweest. Eens maar nooit meer iigv

Snelle beantwoorden van mijn vragen

Reason I chose this business:

Was weg van de set die ik hier zag

Reason I chose this product:

Lekker sportief setje!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shoppen was makkelijk, leveren gaan we nig afwachten
August 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Was weg van de set die ik hier zag

Thumbnail of user kinas3
1 review
0 helpful votes
May 29th, 2021
Verified purchase

Glad I didn't listen to all the bad reviews. Wanted this dress for my graduation and it arrived about 2 weeks of ordering. It was a little see through but that's most material these days. The fit and the look was perfect. Exactly how pictured on the model.

Reason I chose this business:

Saw the dress and fell in love instantly. Searched other sites but no one else had this dress.

Reason I chose this product:

Perfect look for the occasion

Quality
Thumbnail of user wendyj479
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Ordered a coat/jacket after seeing it on Facebook, when it arrived it is different to images advertised, coat very much sorter on me than the model and I'm average size in height so model must be very petite. The other issue is the hood does not stay up on its own, could do with tiers or a fastening to keep up and secure. Other than that I guess you get what you pay for.

Reason I chose this business:

Only because I seen the item on Facebook

Reason I chose this product:

Because I seen it on Facebook

Quality
Thumbnail of user leslied373
1 review
0 helpful votes
August 9th, 2021
Verified purchase

I love the experience on the website and the items sold.

So far I have a good experience with the exchange of emails. I wish the products would arrive less then a month.

Reason I chose this business:

The different styles from other websites.

Reason I chose this product:

I love what I saw and it is different I like different.

Quality
Thumbnail of user chrisj1666
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Poor. Delivery took ages and very inflexible when I wanted to return the item due to it being wrong size. Won't shop again.

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user karenr3424
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Ordered several items costing me over £100 back in early March and although I have a good response from my questions chasing my order it's still not here nearly 6 weeks later. I ordered the items for a holiday in May thinking I had plenty of time but we are getting closer and still no goods. Have given me a refund on two items now not available, I guess as it's been so long waiting for them and now want to offer me a discount on my next order, Haven't had this one yet! So that definitely won't be happening.

That is great, getting replies to my issues but still no order received!

Reason I chose this business:

Because of the price and range of clothes were what I really wanted

Service
Quality
Thumbnail of user chengc1
ChicME O. – ChicMe Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user cherylw1203
1 review
0 helpful votes
September 5th, 2022
Verified purchase

Overall, it was pleasant dealing with ChicMe.The purchases were good quality, the website is very easy to navigate. I was notified when the package was shipped. It did take a pretty long time to arrive
I like that everything was true to size and good quality except one dress which had material that seemed a little cheap. I will definitely order from ChicMe again.

Reason I chose this business:

I liked the styles I saw and liked that there was a wide range of sizes. 9

Reason I chose this product:

Because of color and style and affordability.

Quality
Thumbnail of user karims51
2 reviews
1 helpful vote
June 23rd, 2022
Verified purchase

Fast delivery (arrive within the week) and true fit-to-size. Surprising how good the quality is for these prices. Very happy with the fulfillment, will buy from again.

Reason I chose this business:

Wide selection of fashion and accessories with approachable prices.

Reason I chose this product:

One of a kind, sexy, functional.

Quality
Thumbnail of user jamesm9838
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Very bad. Waited weeks for my item and then receive emails to rate experience….ive still not even seen the item I ordered

Reason I chose this business:

Advert on Facebook, I wish I had kept scrolling passed now

Reason I chose this product:

Though my partner would like it, if she ever gets to see it

Quality
Thumbnail of user barbaraw1421
1 review
0 helpful votes
August 4th, 2021
Verified purchase
• Updated review

Tons of cute clothes for reasonable prices. BUT the Butterfly dress and the Pink Floral dress are way shorter than pictured. I'll likely wear them as tops.

Reason I chose this business:

I thought the clothes I saw online were cute and reasonably priced.

Reason I chose this product:

The products seemed nice as pictured online.

Quality
Tons of cute clothes for reasonable prices!
June 30th, 2021
Verified site experience
• Previous review
Thumbnail of user suzanned365
1 review
0 helpful votes
December 11th, 2021
Verified purchase

I was a little apprehensive buying clothes online. When you are not sure of quality, sizing and honestly fearing that I may not even get my order. I was really happy to receive my order within a few weeks. I was pleasantly surprised that each item was a good quality, (mostly) looked like their picture and the best part, they all fit.

I emailed to see how to leave a review and I received a response.

Reason I chose this business:

Some of your clothes are more unique looking. I don't want to wear the same thing everyone else is, only in a different colour.

Service
Quality

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From the business

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Company Representative

Thumbnail of user chengc1
ChicME O.
Typically responds within 5 days

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