• ChicWish

ChicWish

Overview

ChicWish has a rating of 4.2 stars from 2,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ChicWish most frequently mention customer service, good quality, and shopping experience. ChicWish ranks 23rd among Women's Clothing sites.

  • Service
    817
  • Value
    327
  • Shipping
    337
  • Returns
    169
  • Quality
    1932

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.6%
Positive
895
Neutral
111
Negative
133

Instant Feedback

21,372 reviews

160
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There was quick customer service, and they said they would cancel the other dress as it hadn't left the shop yet.
How would you rate ChicWish?
Top Positive Review

“Great shopping experience”

Lorena L.
2/18/24

I was shopping around for a guest wedding dress when Chick Wish pops out on my IG stories, they had exactly what I was looking for, I ordered the dress and a couple days later it was at my house's front door. The website is very easy to navigate and the check out process very smooth and simple. I love my new dress. The price was in my budget and the quality is very nice, specially the cut and length of the dress.

Top Critical Review

“EXPRESS Delivery?”

Julie C.
4/22/24

I paid 20$ for an express delivery that promoted a delivery in 4 to 6 working days: I received my delivery 1 day late without any messages preventing me it's arrived. ADDITIONALLY that was impossible to track my order online and to reconnect to my last account, so i couldn't have any delivery information or even write a review. But as you can see it didn't stop me: the dresses are great but delivery is a gdm mess!

Reviews (2,355)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (304)
Thumbnail of user lorenal116
1 review
1 helpful vote
February 18th, 2024
• Updated review

I was shopping around for a guest wedding dress when Chick Wish pops out on my IG stories, they had exactly what I was looking for, I ordered the dress and a couple days later it was at my house's front door. The website is very easy to navigate and the check out process very smooth and simple. I love my new dress. The price was in my budget and the quality is very nice, specially the cut and length of the dress.

Tip for consumers:
The price and quality of my dress match my expectations

Products used:
Dress

Service
Value
Shipping
Quality
Very easy to navigate around their website
February 3rd, 2024
Verified site experience
• Previous review
Thumbnail of user kacyc15
1 review
0 helpful votes
April 7th, 2024

I did not receive my entire order and I cannot reach anyone to in order to get help. It shows that my complete order was shipped but there was only one item in the package. How can I get my other items as I cannot reach anyone at your company to resolve my problem. To makes things worse, I paid for expedited shipping. I am so frustrated. Never again!

Products used:
I don’t have my items!!!!

* ChicWish attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahantoinette1917
1 review
0 helpful votes
January 10th, 2024

Lack of free shipping and free returns (when you placed an order between £160-340) is a huge barrier. If I see a similar product on a different platform such as zalando or John Lewis I'd more likely shop there with oeace if mind I can exchange for better size without paying shipping and returns.
I also didn't receive an instant email confirmation which made me worried.

Tip for consumers:
Yet to receive order confirmation in my email

Value
Shipping
Returns
Quality
Thumbnail of user bernyl2
1 review
1 helpful vote
January 30th, 2024

I ordered a black jumper with love hearts on this jumper, which is beautiful and soft and well made. The red jumper is lovely to. Custom service is brilliant. I made a mistake and emailed them thinking it was another company. I'm truly sorry about this happening. I will definitely be ordering again. I ordered 3 jumpers all just as nice as the other. I ordered 5 psirs of socks, those great quality also. Thank you for your support. I have learning difficulties and autism, and get confused. So sorry. B

Products used:
Jumpers, socks.

Service
Value
Shipping
Quality
Thumbnail of user marym7974
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I almost never order online, as I'm not one to return items that don't work for me. I took a chance with ChicWish, and I'm happy that I did. All the items (three sweaters and a knit dress) that I received were of good quality. The shipping times were good, also. I wouldn't hesitate to order from this company again. The only thing I regret is that I'm too old to wear some of their fresh, young styles-they're so pretty! C'est la vie.

Reason I chose this business:

They had styles that I was looking for-classic, but still fresh and interesting. I also read reviews before I purchase anything; the online reviews were, for the most part, excellent.

Reason I chose this product:

Style, price and reviews.

Quality
Thumbnail of user n221
1 review
0 helpful votes
February 17th, 2024
Verified purchase
• Updated review

I was very satisfied with my purchase. Quality was good, customer service also. It just took longer than expected for delivery.

Service
Quality
The first time I placed my order, it did not completed
January 27th, 2024
Verified site experience
• Previous review
Thumbnail of user anaalexandras
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I really loved this outfit. Got all three pieces, although te bustier didn't arrived with the rest as there were shortages of the material, the only thing they could be done was to say when I bought it: out of stock.
However I have email them and asked them if there was a replacement that they could send as I needed it urgently for this wedding I was going. They handled it very well and very promptly 5gold starts, very happy

Reason I chose this business:

I like the fact that they have complete outfits that I can just order and makes my life easier rather than trying to combine stuff myself

Reason I chose this product:

They were similar to my preferred style and taste

Service
Quality
Thumbnail of user catherines1529
1 review
1 helpful vote
March 29th, 2024

So after 17 days the order arrived. Paid £56 including 10% off for a dress that despite looking lovely in the website is actually made of stiff, scratchy acrylic material. I wish I'd taken notice of the other reviews about the delivery time, as I had to email after 14 days to see where it was. Not worth the hassle of returning it. Maybe I could use it to line the dog's bed.

Products used:
Dress

* ChicWish attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahp2215
1 review
2 helpful votes
January 7th, 2024

Ships fast and quality is excellent. Very happy with my purchase. It's hard to trust on line purchases

Products used:
Sweater

Service
Value
Shipping
Quality
Thumbnail of user gaylen133
2 reviews
1 helpful vote
December 24th, 2023
• Updated review

I have purchased at least six or seven items from Chicwish. I have loved them all. I get many compliments and people ask where did I get my outfit recently I bought this really elegant black knit top with a deep V-neck and mesh around the collar. It is vintage and modern at the same time I can easily pair it with three skirts I bought from chicwish. They are really unusual and timeless

Products used:
Tops and skirts

Service
Value
Shipping
Returns
Quality
I love these clothes Easy ordering experience
December 2nd, 2023
Verified site experience
• Previous review

I love these clothes
Easy ordering experience

I love these clothes!
September 15th, 2023
Verified site experience
• Previous review
I really like the clothes on this site
September 4th, 2023
Verified site experience
• Previous review

I really like the clothes on this site. I have bought many, including several skirts and tops, and I get tons of compliments.

I love this company!
July 16th, 2023
Verified site experience
• Previous review

I love this company! Unique clothes that always get compliments. Highly recommend

Love this company
June 4th, 2023
Verified site experience
• Previous review
Love chic wish
April 29th, 2023
Verified site experience
• Previous review
Love this shop!
March 12th, 2023
Verified site experience
• Previous review
Very happy with your checkout process
November 25th, 2022
Verified site experience
• Previous review

Very happy with your checkout process. Very easy! I am a new customer and will shop again!

Thumbnail of user jenisat
1 review
0 helpful votes
February 26th, 2024

I never received an order number, no confirmation, never received my item… but my credit card was sure charged. Tried for 2 weeks to get support through the website and never got a resolution. Overall horrible experiences

Tip for consumers:
Never actually received my items and never actually received support from the website despite efforts for 2 weeks

Products used:
Did not receive any

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariac3723
1 review
0 helpful votes
April 24th, 2024
• Updated review

Bellísimo! Really beautiful wearing size Small. I am 5.4", 125 pounds. True to size. Perfect for Spring / summer.

Service
Value
Shipping
Returns
Quality
Lovely dresses
April 12th, 2024
• Previous review

Perfect! We live in Florida. My twin sister and I wearing size Small. Just perfect for any occasion. Ig maicevallosbeauty :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniew2129
1 review
0 helpful votes
April 5th, 2024

Ordered a green dress and it is lovely. Beautiful dress made with good fabric and quality work. I would buy from them again.

Thumbnail of user sushma.padilam
1 review
0 helpful votes
February 15th, 2024

This was my first time buy with chicwish, though I didn't get order confirmation, they were quick to respond back after I communicated the issue on chatbot. The order was dispatched quickly and I received it in decent amount of time compared to other stores that dispatch from China. I live in New Zealand.
The quality of the dress was amazing which I wasn't expecting.

Service
Value
Shipping
Quality
Thumbnail of user karif148
1 review
0 helpful votes
February 18th, 2024
• Updated review

This Pearly Contrast Heart Soft Fuzzy Knit Cardigan is my FAVORITE! It is luxuriously soft and feels like a warm hug. When I have worn it out, I have gotten numerous compliments. Chickwish's Customer Service Team is also great. I ordered a medium but changed my mind and they were able to adjust my order and send me the new size. I highly recommend Chickwish.

Tip for consumers:
I love Chickwish

Products used:
Cardigan

Service
Value
Shipping
Quality
Easy to purchase
January 15th, 2024
Verified site experience
• Previous review
Thumbnail of user dianer1953
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Bought from here before. Clothes are as you see online. Good quality and nice fit. Something special at a good price

Reason I chose this business:

Good previous experience

Reason I chose this product:

Chose the products for fit and style

Quality
Thumbnail of user danab915
1 review
0 helpful votes
May 7th, 2024
Verified purchase

It took close to 4 weeks to receive my order. Customer service was very responsive but they were not able to give me a usable tracking number until a few days before the order arrived. I was worried it wouldn't come in time for what I needed. It ended up working out and I love the clothes. But wish I could have had a tracking number or a better estimate of shipping earlier in the process.

Very responsive and nice, but could not provide usable tracking information

Service
Quality
Thumbnail of user joym610
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Stretchy material fits well around the curves. Length is good not too long. Material looks expensive. Bought it for a wedding and received many compliments. Happy with thr dress I would recommend.

Reason I chose this business:

Love the quality of the dresses. Affordable and Quick delivery time

Reason I chose this product:

Fit for the occasion I wanted

Quality
Thumbnail of user heatherx246
1 review
0 helpful votes
March 30th, 2024
Verified purchase

I have purchased multiple items from ChicWish and love them all. They are unique, high quality, and fit well. I always get compliments. The shipping does take longer than other places I shop.

Reason I chose this business:

Liked the look of their products and have had prior success.

Reason I chose this product:

I was looking for something fun and vibrant for spring.

Quality
Thumbnail of user selvapadmac
1 review
0 helpful votes
March 8th, 2024
Verified purchase

I bought 2 skirts and both of them look pretty in their own ways. Color choice is good. I would definitely recommend to someone.

Reason I chose this business:

Becaus ethe site has more skirt options.

Reason I chose this product:

I liked chiffon/satin/georgette materials.

Quality
Thumbnail of user nazz5
1 review
1 helpful vote
December 10th, 2023

I bought this maxi dress and the dress looks beautiful (as shown in photos). Great quality, but only wish the dress was a bit longer. I got the XS/S and I'm 164cm in height. The dress stops just above the ankle bones.
I had accidentally ordered the wrong size initially so I contacted the customer service team via email, they were quick to respond and promptly corrected the size on my order. Overall, I'm happy with the experience.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user varshab7
1 review
1 helpful vote
December 26th, 2023

I have placed an order which I believe didn't went through and money taken after showing pending transaction on my bank within a couple of hours and I tried contacting them to raise the query which was dealt with by a bot which then told I will be contacted by chicwish within 1 working day and still waiting for them to reach me. Refund my money back. I can send proof of payment made and no order confirmation received and my account is showing no order placed. GIVE MY MONEY BACK

Service
Value
Thumbnail of user sandrap2256
1 review
0 helpful votes
February 9th, 2024
Verified purchase
• Updated review

I apologize for forgetting to write a review. I am 75 yrs old and have always wanted a Thule skirt. I never even look at them thinking I could never afford. Then someone told me to check ChicWish! I tried it on as soon as it arrived and did not take it off for 8 hours! Perfection! Thank you.

Quality
Ok ok ok ok o
January 11th, 2024
Verified site experience
• Previous review
Thumbnail of user allieo28
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Shipping was very long, which is not great but 2 out of 3 were exceptional dresses, with amazing quality. Im very pleased with that. One dress wasn't of great quality because it was very itchy material but besides that I would use Chicwish again, please make your shipping faster or consider having a warehouse in the US. It took 1 month to receive the dress I wanted the most.

Reason I chose this business:

Clothes looked great.

Reason I chose this product:

I liked the how the clothing looks and decided to give Chicwish a try

Quality
Thumbnail of user kims1914
2 reviews
0 helpful votes
January 22nd, 2024

It arrived early and it's perfect. It's so comforting to put on. I am so happy with this purchase. I'm ordering another one in another color. My best purchase so far.

Tip for consumers:
Amazing material. Love the coat. Great service

Products used:
Classy black knit coat

Sitejabber for Business

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From the business

Chicwish traces its beginnings back to its original idea of catering to the younger generation with a distinct sense of chic style while keeping our excellent quality and affordability.

Chicwish appreciates vintage-inspired and handmade collections while establishing our online store as a mecca for those with an eye for fun fashion.

The Chicwish team has established its name in the U.S., the U. K., and in Asia, where dynamic lifestyles and cosmopolitan outlooks blend the best of the East and the West.

Chicwish provides its indie designers with trending new ideas to draw from so that they can express their true talent and creativity.

Chicwish has dedicated fashion buyers with more than eight years of experience in the fashion industry. They use their skills and knowledge to spot the trend and stay ahead of the curve while bringing the most stunning fashion for our customers.

Every item at Chicwish is hand-selected to ensure quality and uniqueness. Chicwish truly cares for each customer and is dedicated to delivering the best service they can provide.

Chicwish cares for its customers most and we would love to hear any voice from you. If you have any question, suggestion or concern, don’t hesitate to speak with us via online chat or via our contact form. We promise that any of your voice will be replied on a warmly and timely manner. See our promise and satisfaction guarantee here.
https://chicwishreview.com/category/blog/

Company Representative

Thumbnail of user jasmines93
Jasmine S.
Typically responds within 4 days

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