• Chrono24

Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,591 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service, and fast delivery. Chrono24 ranks 4th among Marketplace sites.

  • Service
    102
  • Value
    96
  • Shipping
    91
  • Quality
    92

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.7%
Positive
425
Neutral
9
Negative
15
123
See all photos

What reviewers want you to know

Positive highlights

  • They also add purchasing confidence via their escrow service.
  • Having the assurance of an escrow account and solid return policy was wonderful.

Critical highlights

  • I had to get in touch with customer service, who have ridiculous phone hours and email response times of >3 days.
How would you rate Chrono24?
Top Positive Review

“Chrono24 is my Watch Store”

Brian W.
2/6/24

I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.

Top Critical Review

“Scammed selling watch”

Christopher B.
4/30/24

I sold a BRAND NEW Uboat chimera on this site. Chrono24 asked me to set time and date watch twice and send photos to verify I own it and it works. I paid £240 to ship insured to Singapore, the watch arrived undamaged. They buyer refused to acknowledge he had received it for 24 hours then said it was broke. Chrono24 now want me to massively reduce the price of the watch on the word of a scammer in Singapore. The buyer refuses to ship the watch back because he won't pay the cost, despite chrono 24 stipulating the buyer must cover return costs. He now has my watch, I have no money, and chrono24 have ignored me for 5 days straight. The company should be closed down, do not, under any circumstances, sell your watch through this Company.

Reviews (2,591)

Rating

Timeframe

Other

Reviews that mention popular keywords

escrow service (44) escrow account (31) purchase process (29) customer service (87) purchase experience (30)
Thumbnail of user brianw2844
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.

Thumbnail of user davidp6126
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I purchased an expensive watch that I felt safe purchasing due to the way Chrono24 has an escrow account in place,making the monies safe until proof of authenticity. Also I spoke with them about the seller and they assured me that they have proved to be very trustworthy. The watch is beautiful and exactly as described. This is the second time I have purchased a watch through Chrono24 and definitely will do so again.

Thumbnail of user jonathanr1357
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Chrono24 is a great way to find the timepiece you're looking for at a great price. Their search function works really well, they provide a lot of information about the timepieces offered (usually including several pictures), and it's a secure way to purchase authentic timepieces. I've purchased two watches so far, both transactions were a great experience. Will definitely be buying more on Chrono24!

Thumbnail of user peterb3089
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Chrono24 has truly enabled a worry-free global watch market. With their Buyer Protection Program, business standards and oversight both buyers and sellers are able to interact in one of the most optimal business environments available. I just completed my third watch transaction and would recommend Chrono24 without reservation to anyone looking for their "grail timepiece."

Thumbnail of user jonc764
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Get your fix here! Amazing app for learning, exploring, and finding great deals. Prices on par with other online sellers but feels safer and more professional. Great experience so far.

Thumbnail of user charlesm3607
1 review
0 helpful votes
January 16th, 2024
Verified purchase

First time luxury watch buyer and Chrono24 made it easy! Having the assurance of an escrow account and solid return policy was wonderful. They linked me up with a seller who had what I wanted :)

Thumbnail of user shawnk449
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I missed my opportunity to purchase the collectors Seiko Nassaca Watch from Studio Ghibli but was able to find a dealer on Chrono24 that had acquired one and was selling it at a very reasonable resale price. I liked the escrow procedure and verification from website and the authenticity of the watches. Process was easy and very well explained. I had my watch less then a week from order and am very happy and confident with purchase..

Thumbnail of user markj2388
1 review
0 helpful votes
December 18th, 2023
Verified purchase

Chrono24 allows one to survey a vast array of watches from around the world, with multiple examples of virtually everything of interest. Pricing varies, as does the watch band material which can be shipped or not from particular countries. In short, the shopping per se was fascinating. Then the purchase was safe and secure, and the dealer was wonderful to work with, making this an altogether positive experience.

Thumbnail of user yogenk
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Chrono24 provides peace of mind when buying watches from the gray market. We are all familiar with the bad actors that sell fakes. The 14-day escrow with a return guarantee from Chrono24 makes it easier for the buyer and genuine sellers to get a fair transaction completed. That said, 6% fee is a bit steep and needs to be capped at a certain dollar amount.

Thumbnail of user michaeld7158
1 review
0 helpful votes
February 18th, 2024
Verified purchase

I have bought two watches on chrono24 and both were great experiences. I would happily use the site again.

Thumbnail of user brianf2212
1 review
0 helpful votes
February 25th, 2024
Verified purchase

There are so many watches. I especially enjoy the ability to paste the reference number and compare the pricing for both new and used timepieces. I don't particularly understand the watches for sale with the 'need to procure' tag. That makes think it's a bit sketchy on the price/money exchange. Can you explain this mechanism and its risks or benefits?

Thumbnail of user virgilb84
1 review
0 helpful votes
April 6th, 2024
Verified purchase

The Chrono24 website is second to none and coupled with the Chrono24 App, delivers the quality and assurance one needs when considering making a substantially large investment in a luxury timepiece.
Bravo Chrono24 for making my purchasing experience both satisfying and rewarding.
The 14 day escrow account is absolutely brilliant.

Thumbnail of user sugandhas
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Chrono24 has provided me an experience I did not imagine is possible. Customer support picks up phone every time you try to reach them and provides you all the information that you need. Most importantly, support team is very respectful throughout the conversation.

Thumbnail of user davido2271
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Makes watch shopping easy. Buying anything high end online can be nerve racking. Chorno takes care of everything. I will be back for more.

Thumbnail of user henryy207
1 review
0 helpful votes
December 7th, 2023
Verified purchase

My package arrived quickly, protected, and packed with luxury. I'm very happy with how everything went. There was great communication on Chorno24's part. Thanks again for all of the help.

Tip for consumers:
Thanks again, I love the watch I got.

Products used:
Wristwatch’s

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardr830
1 review
0 helpful votes
October 13th, 2022
Verified purchase

The procedure for purchasing a watch on Chrono24 is very good, however the "verification of funds" is very slow. I feel that purchasing a watch on Chrono24 is usually safe and recommended by me. But trying to speak with someone at Chrono24 can be (although not always) slow - especially on weekends.

Thumbnail of user michaelc9819
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Thank you Chrono24 for being my advocate and making me feel confident to proceed with my purchase. Your website inspires a sense of security. My experience went very well and I would feel good about referring you to a friend. I see myself logging in many, many times in the future.

Thumbnail of user scotte1066
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I had a great experience buying my GMT. It was as described and meet's with my satisfaction.

Thumbnail of user christophers3401
1 review
0 helpful votes
February 15th, 2024
Verified purchase

The fact that chrono24 escrows money is a huge plus. Also they are unlike eBay where they seem to be impartial--fostering trust on both sides of the deal (buyer and seller alike, eBay tends to always side with the buyer).
I just feel that chrono24 is a better marketplace for these high-end luxury watches and I have bought two watches via chrono24 and both transactions were successful.

Thumbnail of user caseyg245
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I was new to the site and watch-buying. I was on the hunt for a wedding gift for my husband, and the site had so many options! I called customer service to understand the difference between support for dealers vs private sellers, and JP was incredible! He was so helpful not just with that clarification, but also took the time to explain how to navigate the site and how to get in touch with the dealers with any questions. He even gave me some sample questions to ask! I was really impressed with the service they provided, and will absolutely use them again!

Thumbnail of user renane1
1 review
0 helpful votes
April 6th, 2024
Verified purchase

This service and system chronos has in place has revolutionized watch buying and given the consumer a tool to be more empowered about their buying decisions and basically given back the power of choice to everyone equally. I lobe chronos and will continue to expand my watch collection through chronos. Best in the game!

Thumbnail of user andrewb3063
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Everything is easy with Chrono24. Only complaint is that they charge local US sales tax for international transactions that are VAT exempt, which is not legally required. Otherwise, they're great.

Thumbnail of user eusebius
1 review
0 helpful votes
March 29th, 2024
Verified purchase

Chrono24 made the purchasing process extremely easy and convenient for me as a first-time buyer. I can't wait to do more business with them in the future!

Thumbnail of user matthewc2244
1 review
0 helpful votes
April 8th, 2024
Verified purchase

If you want the most up to date pricing and details in the market, look no further. Always a fantastic experience buying through Chrono24.

Thumbnail of user kevinn1070
1 review
0 helpful votes
April 6th, 2024
Verified purchase

First time buying a watch online, but after seeing all the guarantees and safeguards for customers, I am confident in buying again.

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From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

Company Representative

Thumbnail of user jasming2
Support-Team C.
Chrono24 Representative
Typically does not respond to reviews

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