• Clubfurniture

Clubfurniture

Overview

Clubfurniture has a rating of 4.8 stars from 1,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clubfurniture most frequently mention customer service, shopping experience, and sleeper sofa. Clubfurniture ranks 10th among Furniture sites.

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
18
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What reviewers want you to know

Positive highlights

  • I've purchased from Club Furniture in the past & am happy to continue to do so.
  • Called customer service several times to help me with order detail.

Critical highlights

No critical highlights yet

How would you rate Clubfurniture?
Top Positive Review

“Clubfurniture”

Patricia B.
2/8/24

Great company! Second time purchasing a sofa. High quality workmanship, lots of styles, lots of fabric choices. Really nice and helpful employees. Great delivery service as well. Highly recommend.

Top Critical Review

“I am not impressed with Club Furniture!”

sandy h.
11/22/20

I spent over $3000 on a sofa and two large chairs. All are slipcovered. The quality of the fabric is sub-standard. It stains very easily even though it is supposedly one of their toughest fabrics. Also, the couch frame is already giving way. I have contacted their customer service department - I've been asking for help for almost 3 months. I get lots of promises but NO HELP. If I had it to do over again, I would NOT purchase from Club Furniture.

Reviews (1,937)

Rating

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Reviews that mention popular keywords

club furniture (89) customer service (68) furniture stores (10)
Thumbnail of user patriciab4698
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Great company! Second time purchasing a sofa. High quality workmanship, lots of styles, lots of fabric choices. Really nice and helpful employees. Great delivery service as well. Highly recommend.

Thumbnail of user lavernet20
1 review
0 helpful votes
September 23rd, 2022

Made by hand with American workers. Hand delivery into my home. Kind courteous company in every aspect. I highly recommend this company.

Thumbnail of user sandyh371
1 review
7 helpful votes
November 22nd, 2020

I spent over $3000 on a sofa and two large chairs. All are slipcovered. The quality of the fabric is sub-standard. It stains very easily even though it is supposedly one of their toughest fabrics. Also, the couch frame is already giving way. I have contacted their customer service department - I've been asking for help for almost 3 months. I get lots of promises but NO HELP. If I had it to do over again, I would NOT purchase from Club Furniture.

Thumbnail of user andrl3
Andr L.
1 review
7 helpful votes
July 17th, 2020
Verified purchase

Our leather recliner arrived with a very noticeable blemish on the seat cushion fresh out of the packaging. We took photos as did the delivery personnel. I emailed Club Furniture customer service immediately asking how this could be resolved. It was over a week before I received a non-automated email response, and that was only after I followed up.

The issue resolution is still in process, so we'll see how this plays out. My final satisfaction level is dependent on the resolution.

Thumbnail of user billh1124
1 review
0 helpful votes
January 6th, 2022

Good website, easy to order and nice delivery.
Piece was just what we expected.
Follow up with company was excellent!

Thumbnail of user lindac4995
1 review
1 helpful vote
May 25th, 2023
Verified purchase

Love the fact that you are required to select you fabric and color by swatches.
Everything worked perfectly. My sofa arrived by two very nice men that had every thing covered
Very well. This is my 2nd sofa ordered from you and I love both of them.
Thank you!

Thumbnail of user janz8
Jan Z.
1 review
0 helpful votes
August 27th, 2020
Verified purchase

We absolutely love our custom leather couches and ottomans the quality, size, and comfort is fantastic. It took longer to get than i first expected, the Covid 19 delays. Once i reached out to the company they did their best to remedy the delay. Would i recommend Club Furniture? That's a big 'YES' to anyone. I'm considering buying another one. And I'm telling all my friends about this company. Also the delivery team was so professional and seamless.

Thumbnail of user maryr3425
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I was a bit nervous ordering sight unseen, but I am very happy with the service of talking to someone on the phone about my order! The quality and options are great,

Thumbnail of user jimmiee11
Jimmie E.
1 review
0 helpful votes
June 26th, 2020
Verified purchase

Buying a piece of furniture online is a scary experience, but so are these times we live in. I put my total faith into the online photos I saw that the chair was quality through and through. I was provided with every fabric/leather choices available and was advised by Mark which would probably be best for our fur babies that includes a cat. We are so happy with our chair and highly recommend this Club Furniture. Thanks for making this a great purchase for us.

Thumbnail of user barbaraf275
Barbara F.
1 review
1 helpful vote
December 31st, 2018
Verified purchase

Our sofa was delivered when promised. If I called to ask any questions, my questions were answered immediately.
Awesome company to do business with.
The delivery was very neat and clean. The men were so professional.
I can't remember a time when I bought something as big a purchase as this and was extremely pleased from start to finish.
Thank you gentlemen.
Happy New Year!
Barbara Firestone

Thumbnail of user lillianw32
Lillian W.
1 review
2 helpful votes
August 6th, 2020
Verified purchase

I wanted American made living room furniture and I found them at Club Furniture. My club chair is very comfortable and is just the right size for my living room, not too big, not too small. The fabric I chose is perfect too. My sleeper sofa arrived yesterday and it is an "off white" color and can be easily cleaned when necessary. This sofa is also the best size for my room. All in all I am very happy with my purchases and will recommend Club Furniture to anyone seeking quality American made furniture.

Thumbnail of user shannonb653
1 review
2 helpful votes
April 11th, 2021

I purchased a Vance sofa and love seat set early last summer (despite the confusing website and lack of photos). Due to COVID, the shipment was delayed twice. No one called or emailed me to let me know. I had to contact the company each time, which proved to be difficult because customer service is lacking. The sofas were finally delivered in late October but the fabric did not look ANYTHING like the 1x2 in swatch that I had chosen. I kept the sofas anyway, but now after 5 months, the front leg frames on both sofas are loose! I emailed the company but they will only send out a furniture repair company. The entire front panel is loose, which means they will have to destroy the fabric and dust cover to repair the frame. I am so disappointed with this company. I tried doing the right thing by "buying American" but now tell everyone I know to avoid buying from them. So disappointed all around.

Products used:
Sofa and Love Seat

Service
Value
Shipping
Returns
Quality
Thumbnail of user justa16
Just a.
1 review
2 helpful votes
May 29th, 2020
Verified purchase

The ability to receive a full group of swatches to confirm color was really appreciated. Thanks for this extra effort. The furniture is exactly as pictured, well made, solid craftmanship and nicely padded. Very comfortable.

Thumbnail of user edwardb1508
1 review
1 helpful vote
May 18th, 2023
Verified purchase

Surprised casters came only on the front legs. Delivery was on time.

Thumbnail of user diannai1
Dianna I.
1 review
0 helpful votes
February 21st, 2019
Verified purchase

We had moved to a new home, and our old living room furniture didn't fit. We looked at a number of different sites before settling on Club Furniture.

From the time we placed the order to receiving a call to confirm our order, then sample swatches of leather, was less than one week. Delivery was well within the time frame set during that initial conversation, and the furniture is absolutely gorgeous.

We are very, very pleased.

Thumbnail of user sd694
2 reviews
4 helpful votes
January 8th, 2020

My sofa has not arrived yet, it will be delayed. Do you think anyone picked up the phone to call me? Do you think anyone returned my calls? You could just as well go to a retailer like Ashley Furniture, Raymour, and Flanigan or Bobs Furniture where you can get the item in less than one week. I say that to the woman and she said Oh well, that's not coming from North Carolina. So, I'm thinking of rejecting the delivery and reporting it to my bank.

Thumbnail of user toddj25
Todd J.
2 reviews
0 helpful votes
May 28th, 2020
Verified purchase

Really had great service from beginning to delivery. Product was as advertised. I would recommend Club Furniture, great experience.

Thumbnail of user dsbc
DSB C.
1 review
0 helpful votes
March 21st, 2019
Verified purchase

Love my sofa! It's exactly what I wanted in the size I needed for about 1/3 the price. Excellent quality and being able to narrow down my leather choices and getting larger samples was so helpful. It took a couple of tries but I got the right leather!
Great company to work with. This is the third item I have ordered over the years. Never disappointed.
Thanks!

Thumbnail of user islanderq
islander Q.
1 review
0 helpful votes
July 16th, 2020
Verified purchase

Chair quality was exceptional and comfortable. Getting the down in the cushions was a good move on our part. It will definitely lead to more orders.

Thumbnail of user timothyl304
1 review
0 helpful votes
November 13th, 2020

My leather recliner arrived in perfect condition and the set up was on time and perfectly done. I highly recommend Club Furniture to anyone who wants great prices, service and delivery! Tim L.

Thumbnail of user emmaj77
Emma J.
1 review
0 helpful votes
August 27th, 2020
Verified purchase

My husband is crazy about his recliner/swivel chair!
He does not sit anywhere else except for meals. It is the best Fathers' Day present I have ever gotten him.

Thank you!

Thumbnail of user suzied15
Suzie D.
1 review
0 helpful votes
February 9th, 2020
Verified purchase

I highly recommend Club Furniture. Good customer service and delivery time. The chair I bought is beautiful. Much higher quality for the price than I would have been able to purchase from a retail store.

Thumbnail of user melindat62
1 review
12 helpful votes
June 27th, 2020

I purchased an apartment size sofa in September of 2019 and it was delivered in October of 2020. So as of this date (June 27,2020) the sofa has been used for 9 months. Already, the cushion stitching is coming apart and the fabric does not stay in place so the cushion covering moves all over the foam and does not fit neatly. The couch looks well-used and it is not even a year old. Very disappointed in this $1400 apartment size couch. This is my fifth purchase from Club Furniture and I have always been satisfied. Now I'm wondering what has happened to this company that has always delivered excellent products and services. Very reluctant to buy from them again.

Thumbnail of user susanbn
SusanB N.
1 review
0 helpful votes
September 6th, 2020
Verified purchase

It's a challenge to buy furniture, especially seating, without a test-sit. This sofa is very comfortable and exactly what i needed. Thank you.

Thumbnail of user drw329
Dr W.
1 review
1 helpful vote
August 6th, 2020
Verified purchase

Our Cal King leather sleigh bed frame had quite a journey from start to finish due to the exigencies of the coronavirus pandemic and our own change of mind on where to accept delivery of our order (two towns about 900 miles apart, where we have summer/winter homes). Jeff King was our customer support person from start to finish, and we were greatly impressed by his competence in managing our changing situation. We love our Club Furniture bed, and would highly recommend this company for its quality products and fantastic customer service.

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Discount online North Carolina home furnishings store featuring sectionals, sofas and leather furniture all at the best factory direct sale prices.

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