- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Coleman Furniture has a rating of 4.5 stars from 16,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 2nd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
594 reviews
Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!
Buyer beware! If you like this desk, order from a different company! Avoid Coleman Furniture! Ordered this desk on 12/1/2023; paid in full. Advertised delivery 3-4 weeks. Six weeks later on 1/11/2024 the first delivery is attempted. Delivery company was four hours late; then attempted to deliver a completely broken desk. I rejected delivery, per the delivery company's recommendation. No resolution from Coleman Furniture has been offered for new delivery, however customer service sent a legal-ease threatening email that they would only refund about half of the payment. Copied/pasted from email: SubTotal: $1,134.00 Adjustment Refund: (15%) $170.10 Shipping Charges: $349.00 Total Refund (Cancellation): $688.61
Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!
Style and price
Coleman Furniture delivered exactly what they advertised, a sturdy, well crafted piece of furniture. The white glove delivery was an added bonus at no extra cost - they came in, assembled it and cleaned up after themselves. I will definitely use Coleman again!
Products used:
entertainment center
I am so upset with this company as I have purchased a $2,400 outside furniture set and there was a missing back cushion on delivery. I reached out to the delivery service and Coleman Furniture and they did not do anything about it. I would not recommend them at all if you are looking at buying furniture. If something is missing in your order, they will not replace it!
Tip for consumers:
Do not purchase through Coleman Furniture as they will not help you if you are losing a missing piece of your order.
I am so pleased with this couch. I've already fallen asleep on it numerous times. My dog loves it too; he's a shedder but it's barely even visible with the plush texture and it's easy to clean. Delivery time was a bit long (just about 5 weeks from the day I ordered it), but well worth the wait. The installation was free and the company kept me up to date and did a great job placing it just where I wanted. Highly recommend!
Order # *******
I have never ordered from this company before, but was pleasantly surprised. I was looking for storage furniture for my new office and found this unique bureau. I wondered how the delivery process would work with such a large piece of furniture, but it all went really well. The was also impressed with how the furniture was packed and wrapped. I don't think there was any way that this bureau could have become damaged in transport, unless it fell off a truck on the highway. It was very impressive and took a lot of time to undo. The bureau looks great and the process was pretty easy. Would definitely buy from Coleman Furniture again!
The movers were so great and did and everything and more to make sure my couch was placed exactly where it needed to be. I suggest for next time, the movers bring shoe covers, everything in my apartment is white, including the rug and they were stepping all over it with their shoes from outside without covers. Nonetheless, they were really respectful and helpful. I am in love with my couch, it's so hard to leave it once I'm on it!
This company kept me informed every step and they were quick.My beautiful bench came packed well and matched description perfectly...
Tip for consumers:
Great company
Products used:
Furniture
Coleman as the middle man was good but manufacturer was bad.
My table came when expected and the delivery guys set up all was fine until I noticed that the leaves did not line up with the table and they stowed away crooked. The manufacturer stated that this was normal in a dry environment and that the wood shrinks and swells. I am in Florida and we're are far from dry, the wood has not shrunk it has shifted and it's crooked on both ends. I wanted a resolution to this but all they could offer was a $75 credit and a poor excuse.
Was good even though it took awhile
Had what I was looking for
I love my sofa and they are comfy. Sipping was on time to. The color match my taste. I go a lot of compliments. Thank you!
We couldn't have picked a better sofa set for our family, it's very beautiful with deep & wide spacious seating. It's also very soft & luxurious to the feel,the cushions to sit on aren't to soft or to hard actually they're perfect, it's like relaxing on a big pillowy bed. The throw pillows are feathered,so you'll have to fluff them to your likeness other than that, this a very beautiful & well made sectional.
We were looking at other local furniture stores for this same set & they were asking twice the price or more. We checked out Coleman’s & found it for much cheaper…they also offer flexible payment plans along free white glove inspection at set up & delivery services. It took a little over a month to arrive but that was fine because of their delivery & all. Coleman’s & their delivery guys were all very friendly & informative to work with through it all. We plan on making more purchases in the future with them & would highly recommend Coleman’s to our friends & family.
Recommend purchase of Steel Gray Leather furniture for both family/living rooms, quality, comfort, affordability, and size. Delivered as promised with white glove professionals, assembled, and placed where I wanted within my home. Kudos!
Coleman Furniture reviews
Great product! Love these couches and shopping with Coleman Furniture saved me close to $2,000 compared to shopping else where. Great customer service and delivery/setup was superb. 100% recommend shopping w/ this company.
Prices were great, services better than in-store for the same pieces. Delivery was quick and easy. I feel well taken care of.
Order# *******: I ordered 2 end tables & the coffee table. I love them! These tables added extra value to my living room, looks glamorous.
Although the delivery men were nice, the aluminum door jamb did get damaged. It was difficult working with Blue Delivery on this issue. My husband and I spent a lot of time getting estimates. We did submit an estimate to Blue Delivery, but then that repairman ghosted us and would not respond. Had to find another repairman. A few weeks later, we did get the work completed, but had to pay additional $$$ out-of-pocket as this repair fee was higher than the first estimate.
I waited about a month before I was notified about my delivery date, but I love the table. Definitely worth the wait. Order #*******
I know it generally takes a long time to get furniture, but this couch took almost 2 months to get to me. I am really pleased with the quality and the team was awesome answering questions and even adding another piece to the sectional, so overall the experience ended positively! It was just tough waiting for so long when all I had to sit on was camp chairs. I wish there had been more of a sense of how long it would arrive before ordering but still very pleased with my purchase.
Really great customer service team. Answered all questions and helped out very swiftly.
I chose Coleman Furniture because I wanted a specific couch that wasn't available elsewhere
Hello Olivia,
We appreciate you taking the time to share your experience with us! Our customer service team is always available to help customers with the status of their orders and aims to communicate as often as manufacturer updates become available. We're thrilled that you had a positive interaction with our team, and we hope you enjoy your new couch for years to come! Thank you for choosing us.
Everything went together fast and easy! Well built piece of furniture. Only problem was upon opening the fireplace insert the fake log was broken so I have to contact them to get a replacement
Coleman furniture had the best price for the couch I purchased. The piece I got is gorgeous AND kid friendly. Incredibly durable even with my toddlers crawling all over it. Delivery & communication were seamless. I would definitely order from here again.
They had the best price for the item I wanted.
Buyer beware! If you like this desk, order from a different company! Avoid Coleman Furniture!
Ordered this desk on 12/1/2023; paid in full. Advertised delivery 3-4 weeks. Six weeks later on 1/11/2024 the first delivery is attempted. Delivery company was four hours late; then attempted to deliver a completely broken desk. I rejected delivery, per the delivery company's recommendation. No resolution from Coleman Furniture has been offered for new delivery, however customer service sent a legal-ease threatening email that they would only refund about half of the payment.
Copied/pasted from email:
SubTotal: $1,134.00
Adjustment Refund: (15%) $170.10
Shipping Charges: $349.00
Total Refund (Cancellation): $688.61
Tip for consumers:
There are other vendors that sell the same desk.
Products used:
Desk
Hello Justin,
We are so sorry to hear about the frustration you've encountered regarding your new desk and sincerely apologize for any inconvenience caused. Upon reviewing your order, it appears that we've scheduled a licensed furniture technician to assess the issue with your desk. If they are able to, they will resolve the issue and bring the item back to 100% manufacturer standards. Otherwise, we will continue our efforts to resolve the matter. Rest assured, we are closely monitoring the order and will keep you informed with regular updates on its status.
Amazing variety of entertainment center wall units. Found a very classy one. Website easy to navigate. Lots to see...Fantastic that they not only deliver but assemble and install. It takes some time to get but it's more than worth it. Quality is over the top... Bought a beautiful white entertainment center for about half the price of Wayfair. And a lot less than the other furniture websites. So pleased. Shopping for more pieces to add to my new livingroom.
The great price of the item, free delivery and set up, beautiful large piece of furniture. Will be the focal point of the living room.
Hello Julie,
We're pleased to know that we were able to provide you with a variety of well-priced items to choose from. We strive to offer a diverse range of furniture options to meet the unique needs and preferences of our customers, and we're delighted to know that our efforts were successful in meeting your needs. We hope that you will enjoy your new wall unit for many years to come!
I found the couch I wanted locally and then shopped online and found that Coleman furniture also carried the same item, I was able to get the Presidents' Day sale promotion and order it for much less than I could at my local store, delivery time was a bit longer than I wanted but it was worth the wait, delivery Schedule was right on with what they quoted me and the Delivery and set up team were very professional
Lower price and I was referred to by a friend
Hello Tracy,
Thank you for taking the time to share your experience with us! It brings us joy to hear that you made the most of our Presidents Day Sale and enjoyed the fantastic savings it offered. We hope that your new couch will bring you joy and comfort for many years to come.
It was easy to know I was making a good purchase from the beginning. The website and product page had all the details I needed to instill confidence. The reviews were helpful. As soon as I placed my order, I received an email confirming it and giving estimates on the delivery date. The deliver itself was straightforward, and the sectional is beautiful and comfortable.
The prices and the reviews.
I loved every item I purchased from Coleman's! One thing I didn't like was that when I ordered multiple items, they gave me estimated times of 1 week to 5 weeks for delivery for various items. They did not disclose that none of the furniture would be delivered until the date of the latest piece. If I had known that, I would have ordered my couches somewhere else rather than waiting 5 weeks for something to sit on!
Response time was excellent. One specific response when I called was rude. Otherwise, email response times and communications were excellent
Great reviews and longevity of business
I Purchased a media center made of solid wood
and received free shipping and set up. The company that came to do set up were careful with the product, installed it very quickly and provide me with instructions. The men were respectful of my home and wore shoe coverings. Overall the product is of excellent quality and has added so much character to my living space. I would definitely recommend Coleman Funiture products to anyone looking for solid wood furniture.
There was a sort delay in the delivery of my product. The I dividual from Coleman assured me that the delay would be resolved and it was.
I could get solid wood furniture, they offered free shipping and set up, and the product was exactly what I was looking for.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Lucy,
We're delighted to hear that you're satisfied with your new couch! We're also pleased to know that you had a pleasant experience with our White Glove delivery service! This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. We’re glad to have met your expectations in this regard, and we hope that you will enjoy your new furniture for many years to come!