• Costway UK

Costway UK

Overview

Costway UK has a rating of 3.7 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway UK most frequently mention quick delivery, good quality, and great product. Costway UK ranks 18th among Marketplace sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 89.4%
Positive
304
Neutral
7
Negative
29

Instant Feedback

938 reviews

1
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What reviewers want you to know

Positive highlights

  • Follow up on initial experience - customer service is excellent and delivery of the item was quick.

Critical highlights

No critical highlights yet

How would you rate Costway UK?
Top Positive Review

“Fantastic product and customer service”

Melinda M.
11/30/23

We bought a dressing table/vanity unit. Te first couriers really messed up the delivery but Customer Setvices sorted it very quickly and a new parcel was despatched via another courier. The Vanity Unit is lovely - quality excellent (really wood in places) and the instructions were so easy to follow. Highly recommend Costway would definitely look to buy from them again

Top Critical Review

“Customer service is DISGUSTING”

Aniqa R.
4/3/24

Unfortunately, the children's kitchen unit did not meet my expectations. The size turned out to be too large for our space, and I decided to return it after a few days, only to realize it had been over 30 days since the purchase. Despite this, I was willing to accept a store credit to use the funds towards another item, but customer service agent I was in touch with disappeared. I was in touch with a customer service agent named Maja and they were not at all understanding of my circumstances. This agent is now no longer replying to any of emails and has disappeared. I used to praise this company to friends and families. It's really unfortunate because I've always liked shopping here but I guess this has now left a very negative outlook overall.

Reviews (651)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40)
Thumbnail of user melindam606
1 review
0 helpful votes
November 30th, 2023

We bought a dressing table/vanity unit. Te first couriers really messed up the delivery but Customer Setvices sorted it very quickly and a new parcel was despatched via another courier. The Vanity Unit is lovely - quality excellent (really wood in places) and the instructions were so easy to follow. Highly recommend Costway would definitely look to buy from them again

Service
Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user collettef14
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Would definitely order from Costway again. Have recommended to others.

Reason I chose this business:

Good online info. Good range

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user patrykk10
1 review
0 helpful votes
January 3rd, 2023
Verified purchase

Good looking, comfortable and easy to assemble. Worth buying.

Thumbnail of user aileenx6
Aileen X. – Costway UK Rep

Thank you for your review, hope that Costway will bring you more pleasure and comfort.

Thumbnail of user susies222
1 review
0 helpful votes
June 25th, 2023
Verified purchase

Order placed and delivered dry quickly, filet quality product. Thrilled with our purchase. Thank you

Reason I chose this business:

Recommendation

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user marilizeg
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Havnt used it - but the quality looks great.
Good price.
Quick delivery.

Reason I chose this business:

Price comparison

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jamesc6633
1 review
0 helpful votes
August 23rd, 2023
Verified purchase

The loungers arrived in 2 separate deliveries, on 2 different days.
Not really sure why, but it meant that my client had to wait an extra day.

Reason I chose this business:

Details of the loungers were given to me by my client, whom, i assume, found on line.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Thumbnail of user ct457
1 review
0 helpful votes
February 20th, 2023
Verified purchase

Easy to.order the printer table, turned up within the week.
Easy to follow assembly instruction, and table so far seems sturdy, and looks good. No issue with the castors or moving it.

Thumbnail of user aileenx6
Aileen X. – Costway UK Rep

Great to hear that you found ordering and assembly of the printer table easy and that it arrived promptly. We always strive to provide our customers with the best possible experience, from the ordering process to the quality of the products. Thank you for your positive feedback and we hope you enjoy using your new printer table!

Thumbnail of user robertc6750
1 review
0 helpful votes
March 18th, 2023
Verified purchase

Chair/Sofa bed ideal for our needs and very easy to assemble. Well made and appears good value for money.

Reason I chose this business:

Best option for product needed

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jillym7
1 review
0 helpful votes
May 9th, 2023
Verified purchase

Easy to order and delivery was promt. Packaged well.

Reason I chose this business:

Had what I was looking for

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user tamarah380
1 review
0 helpful votes
July 28th, 2023
Verified purchase
• Updated review

Really happy with he options and value. Had just wha I was looking for. I made an order that needed changing. I emailed and it was cancelled and refunded straight away. The desired item was delivered promptly and with no issue. The product itself was a good price and the quality is great. The instructions made assembly relatively easy. The cat is happy too!

Reason I chose this business:

Search engine suggestion for product

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Some lag on the website
August 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Nice product at reasonable price

Happy with choice and value
July 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Search engine suggestion for product

Thumbnail of user louiseg289
1 review
0 helpful votes
August 7th, 2023
Verified purchase

Nice and easy, great product.

Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user sarahjanew5
1 review
0 helpful votes
August 5th, 2023
Verified purchase

After looking at lots of mirrored jewellery cabinets online this had the most usable storage. I wasn't sure what to expect having not ordered from them before but was impressed with the speedy free delivery, the price and the quality of the product. Would definitely order from Costway again.

Reason I chose this business:

The jewellery cabinet was exactly what I was looking for and didn't find it anywhere else at this price. Had mot come across Costway before so was unsure about ordering from them but glad I took the chance.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user garyc2095
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

No problems with ordering, no problems with delivery, item arrived well packaged, easy navigation of web site to find what I wanted. Reasonable pricing and good discounts to add in. Excellent, will use again in the future

Reason I chose this business:

Good choice of items and reasonable pricing

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user fernh19
1 review
0 helpful votes
April 7th, 2023
Verified purchase

Came quickly and exactly as seen and described, great communication from my own confusion

Reason I chose this business:

Thr site i used work with that company for delivery

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user dawnh1155
1 review
0 helpful votes
April 14th, 2023
Verified purchase

First class service and fast delivery. Great product, easy to use and don't smell.

Reason I chose this business:

Value for money.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user nellieh42
1 review
0 helpful votes
July 28th, 2023
Verified purchase

Put together easily by my grandchildren.

And thanks to the efficient delivery firm who corrected the mistake I introduced into my postcode

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user chelseag184
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

Great experience quick delivery and I love my new lamp just what I wanted

Reason I chose this business:

New to costway

Thumbnail of user aileenx6
Aileen X. – Costway UK Rep

Thanks for the feedback on your recent purchase. Glad to hear that you're enjoying your new lamp!

Thumbnail of user salehaa2
1 review
0 helpful votes
April 1st, 2023
Verified purchase

I got my Chairs after 4 days of ordering. Their service is very good and I wish you all to use their service too.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user joannem1031
1 review
0 helpful votes
July 29th, 2023
Verified purchase
• Updated review

No delivery options & no information on how long delivery will take. Unable to login to my account as it won't accept the password & option to reset password does not work. Customer service less than helpful, asked me to send a video! Then didn't reply to emails. Shame as we are really happy with the product but we will not be able to shop with you again as we are unable to log into our account.

Reason I chose this business:

Came up on google & had good reviews on trust pilot.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

No delivery options & no information on how long delivery...
July 19th, 2023
Verified site experience
• Previous review

No delivery options & no information on how long delivery will take

Thumbnail of user carolinew745
1 review
0 helpful votes
June 6th, 2023
Verified purchase

Great service, fast and efficient. Received my order in a couple of days, nothing missing and kept informed of delivery status.

Reason I chose this business:

It was the only site that had the product that I wanted. Haven't used the site before.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user saraht1712
1 review
0 helpful votes
July 27th, 2023
Verified purchase

I was concerned that the low price of my glass coffee table would mean low quality. But it's perfect. Excellent quality. Arrived well packaged. Arrived in quick time.

Reason I chose this business:

Price and good reviews.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user michaelk5020
1 review
0 helpful votes
July 10th, 2023
Verified purchase

I did a fair bit of research was struggling to get the size I needed which was 2.5m x 3.5m then I found this one very happy dud not take long to assemble and once I secured it,it seems sturdy

Reason I chose this business:

Was the size I needed

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user grantm288
1 review
0 helpful votes
August 19th, 2023
Verified purchase

Very happy with the item it arrived early and the machine is good quality for money

Reason I chose this business:

We heard about it from a youtuber called trail cam dan and liked the look of the item he bought and decided to have a look.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user robine450
1 review
0 helpful votes
June 15th, 2023
Verified purchase

Very good customer service team very help full delivery driver also. Many thanks the chairs look great in the garden and very comfortable.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jessicac2293
2 reviews
0 helpful votes
June 5th, 2023
Verified purchase

Checkout process was straightforward, the item was exactly as described and what I wanted, and the delivery was quick and smooth. Honestly, if you're on the shorter side, buy the outdoor rocking chair, it's brilliant.

Reason I chose this business:

Because they had the outdoor rocking chair I wanted. Found them on Google shopping for what it's worth, the image clued me in that it might be ideal for a shorter human being, and the measurements made it simple to compare with other seating.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

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Company Representative

Thumbnail of user nancyl182
Nancy L.
Typically responds within 3 hours

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