• Cotswold Outdoor

Cotswold Outdoor

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Thumbnail of user wilg21
1 review
0 helpful votes
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December 27th, 2023

Inadequate experience with shoe fitting; though evidently simple.
Store assistant advised a pair of walking shoes which were too small though they felt fine in store. Substantial bruising of toes and a nail bed occurred on the first modest walk. Returned to store where a manager noted my foot covered the entire insole, and sold me one size larger, which is evidently the correct size. The original pair were not refunded as they had been used.

Thumbnail of user vanessaw462
1 review
1 helpful vote
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June 22nd, 2023
Verified purchase

We bought an event shelter less than a year ago and on the second time of taking it down the elastic bungee in the pole broke. We've used an event shelter that we borrowed for several years before this with no issue so I can only assume that this is a fault.

I have contacted the store to be told that the poles are a consumable and not covered and therefore the tent is perfectly usable but that if there should be an issue with the actual tent they would look into it. This is shocking, it's less than a year old, not a cheap item and not usable at all with a broken pole.

I won't be buying from them again and suggest that other people do the same. Absolutely no regard for people.

Tip for consumers:
Customer service is shocking, not interested in anything, this product is under 12 months old and has been used twice so should not have broken.

Products used:
Purchased a Col event shelter pro XL, after the 2nd use the pole elastic broke.

Returns
Quality
Thumbnail of user ninettar
2 reviews
0 helpful votes
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October 7th, 2019

It is refreshing when you enter a store with little clue about the equipment you need and find that the staff know about their products and can help you pick the one most suitable items for your needs. I have purchased such things as a GoPro, snow attire and boots, and recently a rucksack for business use and have received excellent information on the products and the suitability for what I needed. I would recommend anyone needing outdoor equipment/attire to make Cotswold Outdoor their first stop to find what they need. Well done sales team. N Reindl

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