• Covers & All

Covers & All

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Covers & All has a rating of 4.6 stars from 2,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service, and fast delivery. Covers & All ranks 7th among Home Decor sites.

  • Service
    477
  • Value
    25
  • Shipping
    25
  • Quality
    2368

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 89.7%
Positive
174
Neutral
9
Negative
11

Instant Feedback

8,495 reviews

13
See all photos

What reviewers want you to know

Positive highlights

  • Great quality product, delivered on time, easy directions to take the measurements, and they fit perfectly.
  • Delivery time was good considering all the extreme flooding and landslides that occured in British Columbia, Canada.

Critical highlights

  • All customer service has been exemplary but no follow up.
How would you rate Covers & All?
Top Positive Review

“Very easy”

Brian K.
4/19/24

Very easy. Will wait to see how product fits before possibly ordering more. Am not pro or con until I see material

Top Critical Review

“Your website needs to be updated”

Aunaray C.
1/9/24

Your website needs to be updated. Although I can put items in my shopping cart while using Firefox, I cannot retrieve a password or create a new account without using a different browser. It took a very long time through a chat to reach this conclusion. Although the person was helpful, and it was not their fault, it has been a frustrating experience. You need to make it easier for people to buy from your website if you want business.

Reviews (2,568)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality product (99) customer service (309) delivery time (31)
Thumbnail of user deanc575
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I went into this transaction as a "first-timer", and with some trepidation, placed my order. Fulfillment was a breeze. I was kept informed and from date of order, manufacture and shipping the end to end experience was seamless. The product far exceeded our expectations. Quality fabric, piping around edges, full zippers, and spot on sizing.

Exceptional

Reason I chose this business:

Google search, then read the reviews

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Dean! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user barbh220
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Haven't used yet. For the summer but very happy with the easy ordering and fast service! Thank you

Reason I chose this business:

Recommended by friend saw the quality of work

Quality
Thumbnail of user alw406
1 review
0 helpful votes
May 7th, 2024
Verified purchase

This company definitely has a special thing going - we recommend it. We looked in all corners of the web to try to find either replacement cushions or just cushion covers, deciding to try out CoversAndAll, and we're extremely happy with the overall experience. Cost-wise there is no company that even comes close. The website is well built and makes choosing sizes easy, our order went into production right away, and we received our order in around a week (super fast). The covers fit our cushions perfectly and are well made with a material that seems to strike the right balance between comfort and durability. We'll see how they last in the long term if we can keep them out of the rain but definitely very happy with the experience and product received.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Alan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user brianp2495
1 review
0 helpful votes
April 30th, 2024
Verified purchase

As above haven't used it yet. Table still being shipped. But I am confident that it will work as I have order lots of patio furniture from this company and very satisfied with product

Reason I chose this business:

Have ordered before

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Brian! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user tommyp229
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Product arrived ahead of schedule. Looks good - thiner than I expected considering I purchased the heaviest duty version. I will be curious to see how it has fared a year from now.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Tommy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user johnw5018
1 review
0 helpful votes
March 26th, 2024
Verified purchase
• Updated review

The gas pizza oven I own has some hard to provide outer frame dimensions. Covers & all staff got back to me a couple of times for measurements and the custom cover was a perfect fit!

Reason I chose this business:

I have used Covers & all for several orders for outdoor furniture and fire pit covers and is quality product.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Fast and efficient
January 17th, 2022
Verified site experience
• Previous review
Thumbnail of user nancyd2427
1 review
0 helpful votes
April 30th, 2024
Verified purchase

Quality of the cushion covers I ordered was excellent!

Quality
Thumbnail of user brandonm1367
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Easy to order. Arrived on time. Quality appears to be very good. Overall highly satisfied.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Brandon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user paulc3843
1 review
0 helpful votes
January 27th, 2024
Verified purchase

This BBQ cover is the second item ordered from Coverandall. The first was a firetable cover.
We live on the ocean, so weather conditions can be severe. These covers in the heavy duty fabric are ideal. In addition, the ability to custom fit the covers is great and the staff at Coversandall do an excellent job to get it right. Would certainly recommend.

Reason I chose this business:

Past customer experience.

Quality
Thumbnail of user rickr1149
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Did not plan on more than three tie points for this. Still figuring out if it will work in my situation. May have to cut one off as it weighs down the side of the shade. Previous purchased one with curved sides and it works great. Thinking I should have gotten this one the same.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hello Rick, we apologize for any inconvenience you've experienced. The number of tie points available will vary depending on the size you choose when placing your order. These tie points are included for your convenience, allowing you to use them during installation to prevent any potential sagging issues. If you have any further concerns, please don't hesitate to reach out to our customer support team via phone or chat.

Thumbnail of user cindit34
1 review
0 helpful votes
April 5th, 2024
Verified purchase

This is my 2nd ordering experience with Covers & All. Both times fully satisfied with product and service.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Cindi! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user jasonp2020
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I provided a drawing and their design team built exactly what I had in mind. I love the edging put around the sides and pull strings to help keep it in place. Really impressed with the end product, on such a customized cover! Thank you.

Shipping was fast as well.

They were very helpful and got my changes into my design.

Reason I chose this business:

Because Covers&All is the only company that responds quickly, will create anything you ask for, delivers quickly and doesn't cost a fortune to buy.

Service
Quality
Thumbnail of user blakec193
1 review
0 helpful votes
December 26th, 2023
• Updated review

Ordered two different colour cushions. Arrived as the same colour. Will not address different colours even having sent video and photos.
Poor customer service.

Tip for consumers:
Garbage customer service.

Service
Value
Shipping
Returns
Quality
Great easy to use site
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Canadian. Great site, Great discount.

Thumbnail of user calogeros4
1 review
0 helpful votes
December 7th, 2023
Verified purchase

Fantastic 5 stars experience. Cannot ask for more. Wonderful customer experience. Website is user friendly with a huge variety of choices and options to chose from.

Quality
Thumbnail of user mariahc110
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

We have a custom island that I couldn't find a cover for in town that wasn't oversized and flapped in the wind. I finally went with covers and all and I am so so so happy with the finished product. We went back and forth with the dimensions several times which was tedious but when the final product arrived it fit perfectly. I couldn't be more happy. We will definitely be ordering more in the future.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Mariah, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user christinap341
2 reviews
0 helpful votes
January 29th, 2021
Verified purchase

Ordered my cover Oct 26. It is now December 30 and I have yet to see my cover despite multiple calls, emails and online chats with the company. Can't speak to the quality of the product as I have not yet seen it, but if you order, be prepared for a very long wait.

Thumbnail of user keithk900
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Was very easy to order to the required measurements and the shipping was prompt, considering this is made to order. Communication on the progress of the order was excellent. I would recommend Covers & All to my friends and will probably buy from them again.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Keith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user andreah598
1 review
0 helpful votes
June 19th, 2021
Verified purchase

The cushion covers are very well
Made. The material is durable and the piping looks very good. The navy colour was also a great choice and added some richness to the covers. The zippers are good quality (I recommend the double zip), and made it very easy to put the covers on.

Reason I chose this business:

This was my first order so I didn’t know what to expect. My husband and I were looking to replace our previous outdoor cushions that were damaged by a stray animal passing through the area. I searched quite a few sites but decided to take a chance and go with this custom option.

Reason I chose this product:

We chose these covers because of the custom option. The site was easy to use and the product was exactly what we were hoping for. We are extremely happy with what we received! Thank you!

Quality
Thumbnail of user lorij477
1 review
0 helpful votes
September 18th, 2022
Verified purchase

I thought I was receiving a cushion! I actually only got the cover for a cushion. After reading my order again, I realize I did only order a cushion cover. I still am very satisfied with the quality of the product and it arrived at my door earlier than expected! Thank you

Reason I chose this business:

Just browsing through my phone and I picked a place to order a cushion for my back door seat bench.

Quality
Thumbnail of user gilc70
1 review
0 helpful votes
June 24th, 2022
Verified purchase

Well made covers with nice finishing and quality materials.
Exact fit to the cushions... will add new life to a good old garden set!

Reason I chose this business:

Made in Canada, good price point, good timing from order to delivery!

Quality
Thumbnail of user mikeh2539
1 review
0 helpful votes
December 13th, 2022
Verified purchase

Excellent company in every way, they made a custom size cover and it exceeded my expectations. Will be ordering more for other furnishings. Quality was excellent, fit was perfect and happy with the price. Thank you.

Quality
Thumbnail of user marcs655
1 review
0 helpful votes
April 24th, 2023
Verified purchase

I ordered online 14 custom cushion covers. 12 days later they were delivered as expected. Quality looks good. I would recommend this service.

Reason I chose this business:

My outdoor sectional was too old and I couldn't find the right size cushions so I need to go custom.

Quality
Thumbnail of user cynthiai262
2 reviews
0 helpful votes
April 18th, 2021
Verified purchase
• Updated review

Great experience, will order again if I ever need additional covers or tarps. The gauge of the vinyl wasn't listed, but what I got was high-quality and the gauge/thickness more than met my expectations! The grommet and seam quality is also very good.

Good

Reason I chose this business:

Ease of shopping, good customization experience.

Reason I chose this product:

Ability to customize height, width, and grommets. Material type.

Service
Quality
High quality product delivered fast
April 18th, 2021
Verified purchase
• Previous review

Great experience, will order again if I ever need additional covers or tarps. The gauge of the vinyl wasn't listed, but what I got was high-quality and the gauge/thickness more than met my expectations! The grommet and seam quality is also very good.

Reason I chose this business:

Ease of shopping, good customization experience.

Reason I chose this product:

Ability to customize height, width, and grommets. Material type.

Service
Quality
I would like to see mm thickness or gauge, it doesn't...
March 31st, 2021
Verified site experience
• Previous review

I would like to see mm thickness or gauge, it doesn't seem to be listed anywhere.

Thumbnail of user aileen.
1 review
0 helpful votes
June 30th, 2022
Verified purchase

Quite bit of back and forth for confirming measurements and photos, and more measurements and more photos but i received my cover on Monday and it is a perfect custom fit! So worth it! Quality is excellent and has held up 100% against the hail and rain.

Reason I chose this business:

Was looking for a weatherproof cover

Quality
Thumbnail of user leannr34
1 review
0 helpful votes
May 7th, 2022
Verified purchase

I was pleasantly surprised by the quality of the fabric for the covers. They are well made with sturdy construction. They also shipped quickly and the price was very reasonable. Would definitely recommend

Reason I chose this business:

Found on a Google search and wanted to try

Reason I chose this product:

I needed cushion covers

Quality

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From the business

Company Representative

Thumbnail of user nishants21
Nishant S.
Typically responds within 24 hours

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