Charles Tyrwhitt Shirts

Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and get replacement ones sent out. The replacement ones ripped in the exact same spot and since it had been six months since my original purchase they would not be able to fix it. Bad quality

If I could give 0 stars, I would. I had ordered 4 shirts but the sizing was ridiculous, so I returned them for an alternative size, I was informed that one of the shirts had ran out so I received an eVoucher (I know ridiculous). I received 3 shirts back, again sizing wasn't right, I returned them again, this time I only received 2 shirts back with bad sizing again. Anyway, I had given up and thought I would just keep them as even if I refund, i would get a voucher. I contacted them regarding the missing shirt and was informed it was refunded to my account without my knowledge, having checked my bank account and the transaction number they provided, there was nothing. They kept gas lighting me and saying it was refunded and claimed their system doesn't send emails regarding refunds so I won't find any. They basically robbed me of $70 and refuse to take accountability. At this rate, they are literally a scam company, please try to avoid and just stick with the likes of Myers (yes they are more costly but quality, sizing and customer service is levels above.)

DO NOT BUY FROM this rip off company.

Shirts way too large, and I lose more than 1/3 of purchase price with return!
Yes, the shirts arrived promptly, but the size was way off, way too large. I'm 63 years old, an attorney and have been wearing suits and dress to work and church all my adult life.
The killer is that on my $147.85 order I'll lose over $50 when and if the refund arrives.
RUN AWAY from this company!
I wish I'd have seen this website before I wasted time and money on this company's lame product and service.

I placed an order with Charles Tyrwhitt a few days before Christmas. I'm a business man and buy the majority of my shirts through the mail and usually order from Jos A Bank, Men's Warehouse and several other famous brands. But I thought that I would try #charlestyrwhitt. I received a tracking email that the shipment was coming from China. A month later the tracking site showed delivered. But, I never received the package and exchanged several emails with customer service and they mentioned that it could be another week before they respond back. Six weeks after the order. Highly frustrated and I would discourage anyone else from ordering.

I bought a knit on July 31,2023, but as of October 4,2023, it still hasn't arrived.

Therefore, even though I have repeatedly requested cancellations and refunds for orders through local services in Japan, they simply insist that they are "checking" and refuse to issue refunds.

Not only in Japan, but in any country in the world, taking money but not sending the product is called "fraud."

Confusing website, inability to enter my address properly for shipment, $13 extra for a pocket?, and after wasting 25 minutes trying to order, called customer service which was a further joke, a very bad one. This is a second rate outlet or cheaper Asian products that pretends to be British through and through. Don't be fooled! If you are reading this then you know to check reviews before wasting your time. I wish I had first...would have saved me over 35 minutes.

My experience with Charles Tyrwhitt was extremely disappointing. I ordered a custom shirt from them, and they completely botched the sleeve length, making them way too short. What's even more frustrating is the inattentive and unhelpful customer service I encountered when I tried to address the issue. It's clear that they didn't take the time or care needed for a custom order, and their lack of responsiveness only added to the frustration. I would strongly advise against wasting your time and money on Charles Tyrwhitt if you're looking for quality custom clothing and good customer service.

Bought a few outfits and paid for expedited shipping. Product never shipped until guaranteed date, but it was blamed on shipping company. Package finally is out for delivery but says items were stolen and the package was returned to the sender once they talked with sender. Called company and asked to intercept package, nothing could be done and nothing offered for poor service. Save any headaches and don't order there.

I ordered 3 shirts from this company that were too small. I requested return label and sent items back on May 5th 2023. I realized that I put wrong shipping label on shirts and put the provided shipping label on an expensive watch (switched shipping labels). I had the shirts sent back to me from the watch company and resent the shirts back to Charles T. However, the original return that I sent to Charles T (watch) hasn't been returned to me even though they show that they have the package in warehouse. This has been going on for 6 months and never once received a return call or email as promised and I'm out an expensive broken watch that was needing to be returned to Watch company that I was charged for. Horrible communication and horrible return process. Don't order from this company!

I purchased a "Blue" custom made shirt, and following three or four washes I noticed that three of the panels had started to yellow. I contacted Customer services, who gave me a email address and told me to attach two photographs,. So far so good. Now after two months, three more phone calls, with "Oh haven't they contacted you yet Sir?" I now realise nothing is going to happen. I will never buy from them again. I will not stop them wasting their money sending me catalogues..

Honestly, I love this company and I will continue to get my shirts from them because they have very high quality shirts that are fitted nicely. I am only taking two stars off because as a loyal customer they send you thank you gift certificates for $60. I went on to use that for socks, and then I see that the certificate doesn't cover shipping and handling, which would cost an extra $15 and cannot be covered by certificate. I HATE when companies do this. It is not a scam at all, as the small print does say it, but it sucks to get excited for a "gift" when it is really a discount. If you want to give a gift to your customers, then just give it NO strings attached. I'd rather have a $30 GIFT that can be used for all charges than a $60 discount where I still have to pay $15 for all I buy. I know from a sales and marketing perspective their method makes sense, but we customers really don't like the "shipping and handling" nonsense. That said I will continue to be a customer because their products and service are great. I will simply toss out any of their "gift" promotions.

I ordered 5 shirts of the 5, I kept one, the three white shirs had a balck spot on each, same area, the blue shirt had french cuffs that I did not order. I trtravel so I bought 5 as a deal the problem was when i went on my trip 90 days had expired as I travel with new shirts and get pressed at hotel.CT would not orginally take back! After having to take pics, and 45 mins. On chat they agreed to return saying I should wash the shirts first, LOL, then they wanted to charge me $8.95 for a return charge. Never order from them.

Ordered three "No Iron" shirts on their $99 promo as the patterns looked interesting. Arrived promptly, but shirts from the factory were wrinkled in the plastic; not a good sign. Even more wrinkled out of the drier, and then still a bit wrinkled after ironing them. Wore one once, returned all three. Not up to snuff compared to the LL Bean and Lands End no iron shirts I usually wear. Disappointed.

I ordered 6 shirts for about $264 - which were VERY POOR QUALITY fabric...I elected to return them (per their touted guarantee) and they B.S.'d me that I could only get store credit to buy more overpriced crap, claiming I had ordered them "personalized" because I chose the version with a pocket! I Protested that's B.S., as they didn't go pull shirts off the shelf and sew a pocket on...:(
I spent 103 minutes over 11 phone calls, several defective e-vouchers to finish spending the cost of the poor shirts I started with...
The VERY WORST online shopping experience in my life!
Stay the F' away from CTS!

Very dissatisfied with the process. Ordered my regular size and two of the three shirts arrived with a $19.21 shipping and handling charge attached. My 3 shirts for $89.00 turned out to cost $89.69 for two shirts and the third shirt was back ordered with more charges to be added to that. Tried to exchange the two shirts received and they were out of stock. Cancelled the entire order and requested a full refund. Lesson learned to stay away

I bought a shirt (my regular size) for $39.99 but was charged $120. Had to reach out to customer service to get it resolved but they charged additional $15 for shipping. The shirt was too long and loose; initiated a return and was charged $8 for return.
This is not a good service from Charles Tyrwhitt. I paid $22 for nothing.
Won't be buying again nor recommend anyone.

In the past, CT shirts have been exceptional in quality and looks. For my last order, I decided to add pockets to the 5 shirts for an additional $15. When they finally arrived, they looked terrible, and I was so disappointed. The pockets were puckered on each shirt, and the material was cheap. I spoke with a customer representative who told me to send them back for full refund. I did, and I just now received an evoucher for future purchases! That's not a refund! I called to ask for an evoucher refund, but was denied. The company did not stand behind their promise and mislead the customer.

Ordered 10 shirts that were sent and not what I ordered. Tried to return them but was told would only get a partial credit since they would not refund customization (pocket added to shirts). Spent 5 days trying to work it out since they incorrectly filled the order. Was told multiple times would receive a callback or some response. NONE. After 5 attempts to rectify the problem, I had to send the shirts back and dispute the order. This company may well have provided the worst customer experience I have ever experienced. And one would think for a first time customer with an order approaching $1000 they would have responded to their error in a different manner.

Don't let the photos trick you the quality is ok but not even as good as Jos A Bank as an example.

The worst part is SERVICE. So after paying full price I emailed that why the $99 dollar promo wasnt available to me. They said "oh so sorry we will issue a gift certificate..." etc etc. NONE NOTHING!

My advise: if you CAN NOT keep a promise to customer, don't do it its BAD business.

YES YOU MADE ONE SALE TO ME, ONLY ONE. BUT YOU LOST A LONG TERM CUSTOMER.

Ordered 4 shirts, realized they didn't fit. Then when I tried returning, was told by their virtual customer assistant rep, that because I hadn't selected the "Multi-currency" option (a toggle on the bottom of their web page), that they wouldn't be able to send me a return label (?) So had to pay the return shipping and duty! They say their return policy is hassle-free, but it's anything but.

Have ordered at least 12 shirts over the past few years. Always buy on clearance or with coupon. Always get email confirmation and delivery as promised. Only interacted with customer service once and was not disappointed. Shirts seem. To be of good quality but all fits are cut too large for me. Take them to a tailor in Brooklyn and he recuts tm for about $25.00 and they. Fit better than made to. Order.

Phone rep seemed confused or incompetent. Return/exchange policies awful and overpriced (they appear to overcharge for return shipping so it goes into their coffers). "The shirts fit a man that is 6 feet tall." That's a quote from CT rep. I asked about taller sizes and he said the shirts do not fit anyone taller than 6 feet.

If you're reading this wondering if you should buy shirts from Charles Tyrwhitt, please don't! If your package is lost in any way, CT will not help you resolve it. Because the packages go overseas, USPS tracking and resolution methods don't work. You're dependent on CT to help, and they don't help. This is one of the best cases of caveat emptor - if you don't mind rolling the dice and maybe getting your shirts, maybe not, and being out a couple hundred dollars, then CT is your game! Otherwise, please protect yourself and don't do business with CT.

Also be aware that all their customer service reps are liars. Of note, Keir Lockyer-Webb is particularly adept at obfuscation. If you call or email, there's no recourse - don't expect any action from them. In short, if there's a problem, you're screwed. You're best off to take it up with your credit card company.

Writing this final review 5 full months after returning a package for a refund and never receiving it. Best of luck to you!