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Dating.com has a rating of 2.1 stars from 1,178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 710th among Dating sites.
This company responds to reviews on average within 3 days
No positive highlights yet
Almost half of the my friends were singles but one of them who is an IT guy registered himself on dating.com and then he started dating some girls. After a while he married to someone and invited us on his marriage ceremony.
The worst site I've ever encountered! The men are all fake, stolen pics of someone else! I beg you to do a reverse image before you start any conversations. Also, you must video chat asap as they have every excuse possible not to- this is the number one sign as a scammer! They are all boiler room Nigerians who are trained to scam you! Please do not ever give money to someone you never met in person- keep eyes open and wallets shut!
The worst site I've ever encountered! The men are all fake, stolen pics of someone else! I beg you to do a reverse image before you start any conversations. Also, you must video chat asap as they have every excuse possible not to- this is the number one sign as a scammer! They are all boiler room Nigerians who are trained to scam you! Please do not ever give money to someone you never met in person- keep eyes open and wallets shut!
The site supports the lie - you only find fake accounts of artists, directors, athletes who may or may not know that their image is being used in order to attract people with down-to-earth emotions to pay and talk. With one goal - money and learning AI algorithms to transform this industry into the biggest matrix - with hormones and implicitly with human emotions is not to be joked with and that's why we shouldn't use images like those of Russian actors, Azerbaijani directors or of Dutch footballers to attract
Products used:
online site
Dear Mi R,
Thank you for sharing your review. We sincerely apologize that you encountered fake profiles on our site. We understand your frustration, as creating a genuine connection is a priority for many members, and fake profiles can be a significant obstacle to that.
We want to assure you that we take allegations of misleading profiles very seriously. Our main objective is to provide a safe and genuine dating environment for all our members. To address your specific concerns, we are committed to removing fake profiles that mislead our members. We will investigate the profiles you mentioned and take appropriate action.
Our company is strictly against any and all scams. Not only do we not support it, we fight it stringently and appreciate any help from our customers in identifying these issues. We understand that perfect communities are difficult to achieve, especially on large platforms like ours. However, we are constantly working to improve our detection and removal methods to keep scammers at bay.
We have an anti-scam policy that offers a full credit refund if it is proven that one of the members you interacted with is not who they claim to be. You can find more information about this policy and dating safely on our platform here:https://www.dating.com/en/people/#dating-securely
To assist us further and make our platform even better, we would greatly appreciate it if you could reach out to our customer support team at support@dating.com. Here's the information we will need to investigate this efficiently:
-Your Profile ID Number
-ID Numbers of Reported Members
-Screenshots of Evidence (as you already attached)
-Time and Date of Correspondence
By working together, we can create a safer and more trustworthy environment for everyone on our platform.
We appreciate your willingness to collaborate and we are looking forward to your immediate response. Thank you.
As soon as you login you are bombarded with messages from pretty women. Their only goal is to keep you buying more and more credits. Scam in the worst possible way. They are obviously being paid commissions by the site.
Hello! Thank you for your feedback. We are sorry that your experience in our app is not satisfactory. I understand that huge amount of notification may feel overwhelming sometimes, It apparently shows that you have been attracting a lot of pretty members, If receiving messages from members does not work well with your comfortability, we can suggest alternatives on how it could be prevented. We exert our best efforts in checking members that register with us to make sure that no one misuses our platform. All our members, including you are protected by the anti-scam policy, so if something happened please don't hesitate to tell us. Do be informed as well that It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits particularly when the member in suspicion is tagged as verified profile. Please don't hesitate to reach out to us at support@dating.com with the relevant details and supporting materials to proceed in accordance with the Anti-scam policy.
After a while using Dating.com I started searching the images on Instagram and found that most of them were being used by people with different names using false ID. No intention of meeting whatsoever, if you try to talk outside the site they say they prefer it on there and eventually stop talking. They ask for virtual gifts etc which just gives more to the scammers. I wasn't taken in by any of it and gave nothing to anyone but they still wasted a lot of my time on there. Cost a ridiculous amount just to text and they keep cutting you off anyway and asking for more money. A complete scam.
Hi Patrick, Thank you for sharing your experience with us. I am sorry to learn that the attempts of taking your connection outside of the platform didn't work. As a legitimate website that solely exists for the objective of providing premium communication services for likeminded-people. However, the freedom to decide whether or not a member would like to jump out of the platform depends on their very own discretion. Do be also informed that members are not prohibited to use social media account as being a member of dating.com does not mean we also control members to own social media accounts. Having nicknames, aliases and/or Also known as names in the platform is also not prohibited thus members may show like they have different names compared to their social media accounts.
However, we totally respect your judgment and If you suspect a member displaying any activity that falls in one of the grounds of anti-scam policy, please do not hesitate to report it to us with relevant details at support@dating.com for urgent assistance. Once a confirmed member is proven to have committed any wrongdoings in the platform, we make sure to refund the credits incurred in communicating with them.
Spend money for nothing. It's too expensive, profile fake, it's not worth it. Never can to take emails, no phone numbers, always excuses
Tip for consumers:
The worse web dating ever
The men pose as low level celebrities under different names. Make sure you reverse look up the photos before getting invested. Everyone I spoke to was not a real person. Look at the photos that I've attached. I found the real person on tiktok and the other pictures shows the account pretending to be him.
Tip for consumers:
That because someone’s face is verified does not mean that they are verified real people
Hello Angel, Thank you for sharing these details with us. I am sorry that you had to go through such worrisome situation. The platform does not condone any wrongdoings such as displaying fake profiles as we ensure that the community is safe for our valued members, however, I would like to clarify that we don't discriminate members based on their status in life. Hence to set your expectations, it is not rare to encounter members who are in such status outside of the platform just like the pictures you have submitted. To reiterate it, Members are not prohibited to use social media accounts and use a nickname or AKA in the platform. Both are not against the Anti-scam Policy. However, We are looking at addressing your concern strongly. Concerning the members you are referring to, could you please contact us at support@dating.com with the details? We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app.
This man used the name "Kenneth Scott" is from the UK whom I met at the Dating.com site. He made me fall in love with his flowering words. He pretends to be an engineer and deals with different projects from different countries. Until the day came when he told me that he will be visiting China for business and after that, we agreed to meet however he reasoned out that He can't meet me because he got stacked in China and needs money to go back to the Uk. Unfortunately, I was deceived by him. I sent him the money and after that, he disappeared. Please beware of this man!
Hello, and thank you for your feedback! Concerning the members you are referring to, could you please contact us at support@dating.com with the details? We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app.
There are in my opinion fake women who are there to collect credits. I feel the site is a scam and not worth your time, let alone money
Hi there! On our app, we have a very strict security policy, as the security of our members is the top priority. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com. In addition, we agree, our app isn't the cheapest. But we are doing our best to make it worth the price. On our site, you can feel protected and successful in your search! We are constantly developing our services to provide our customers with the best experience possible.
Biggest scam dating app full of fake profiles. Waste of money. They claim to verify their members but didn't verify me…
Tip for consumers:
If I can give it minus zero star I would
Hello and thank you for your feedback. All our members are protected by the anti-scam policy and we work the best we can in making the platform a safe community for every member. We make it appoint to verify members upon registration. However, we wouldn't deny the fact that there may be possibilities that unacceptable situation may occur, Hence, If we see that someone is misusing the platform we will make sure to take strict measures against such members and reimburse the credits you’ve spent on them provided that such member has confirmed account. Please report any suspicious account or activity at support@dating.com along with relevant details the proves the claim.
I pay $8 so that I would be able to chat flexible with anyone in dating.com but I was charged again to talk to them if I paid $99 and I barely can even talk to anyone at all even when I paid for premium of $8
Tip for consumers:
If you're curious, don't. I was skeptical about the men and women on dating.com who are successfully rich and good looking. So why not give it a shot right? I paid $8 for premium as what it claims to chat with any to no limits. But as soon as i paid, i only have 20 credits so a few people to chat 1 sentence only and its done. $8 wasted. And their terms n agreements stated they will refund you fully but i get automated notification emails from them of nothing related to the refund :)
Good day.
As far as we can see, there was only one 9.99 purchase on your account. The membership gives you an opportunity to start communication, however, to continue you need to purchase credit packages. We would be glad to help you once you reach out to us.
You can receive your refund via apple support.
Buyer beware most girls are paid to be on sight / absolutely no interest for you other than keeping you engaged opening pics and emails so it depletes your account
Dear Member,
Thank you for your feedback!
I apologize for any inconveniences you encountered.’
Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.
Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
You can find it here: https://www.dating.com/people/#dating-securely
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).
It's a bloody site that rips you off. Everything you do is charged and this is somewhat unusual and freaks me out. It seems that they read your messages because if you include your contact details in your messages when you chat, the person doesn't see it or view it and then my sister got an email that she cannot exchange contact details in that platform. Meaning they read the message. So they are really gonna push you to use the site on everything until you don't have any pennies left to buy credits and most of the profiles are fake. They are like connected to this site to lure desperate people hoping to find love.
Tip for consumers:
Fraud site
Dear Kingston
Thank you for your feedback. We are sorry to hear about your dissatisfaction.
There are two ways to share phone number or e-mail on our site:
1) If the member has a button Choose Presents on the member's page, you can send a gift and attach contact details in the message that comes along
2) If the member doesn't have the first option you can exchange contact via video chat. Video chat has microphone support. You may also simply show your email and phone number on a piece of paper in front of the camera.
At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. But a few amazing benefits come along with it.
Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).
Email us at support@dating.com. We'd love to explain to you how it works and it is worthy of having.
It's absolutely fake website run by scammers! Fake people, fake photos. I cannot even delete my photos and account, it's not possible. And I'm 100% sure that they are going to use my pictures as a bait to another people. Can't believe that I was that stupid for paying them!
Tip for consumers:
No one shouldn’t be using this website if don’t want to be fooled
Products used:
Buying credits for messages
* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Asylai,
Thank you for your feedback.
I am sorry to hear you think of our website that way.
Could you please tell me what did exactly happen? I would be glad to assist you.
Looking forward to your reply.
Strange set up with new users getting inundated with messages and emails from free users., presume the job of the free user is to talk to paying members to get them to buy more and more credits. Popular/free users never give any personal information so don't think a relationship with them is ever possible - but I could be wrong? Seems a bit shady
Tip for consumers:
Be careful and don’t get sucked in, set yourself a budget and stick to it
Products used:
Dating web dite
Hello Ann.
What do you mean by "job"? Everyone comes here to have a communication, just like you. The job here can only be about professional staff helping you, like customer service, IT team, moderation, and so on. Some people may be shy once being asked to disclose their personal details online right away. Just give it some time! Please contact us, so we could help you exchange contacts with your friends.
I can't believe I got scammed - they're really good at marketing but it's all fakes, no one is actually real
Tip for consumers:
Don't fall into this trap!
Hi! We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.
I heared many negative comments about this site but i chose to stay here just to know the truth, my focus was to talk only one guy and observed him the way he talks to me everytime we have our conversation, i noticed him sometimes he seems like he don't know me the next time time we talked. But i continued, recently i found out that he is really fake person he was using other identity in his profile. Why i say this? In his profile he is a colombian but many times i noticed in his letter sent to me a lao language included, i think he is using a translator without checking the content and send to me. To the people who runs this site. I hope you have also noticed whats happening in the world right now. It's a wake up call for us.
Hello Judelyn,
Thank you for the review.
I sincerely apologize for the issues that you may have experienced. I have checked your account and I can see that you communicated with several members. Could you please specify with whom have you experienced such an issue? We are always on your side and ready to help, so if that person isn't real, we will delete that profile and add credits that you spent on communication with him back to your account. So please get in touch with our customer success team: support@dating.com, provide us with the name of that member or the link to his profile, and we will look into this matter for you. Please don't forget to describe your issue in your email: support@dating.com
We will wait for your message.
As soon as you sign up for free, you start getting bombarded with messages, and by coincidence or not, those are the popular members that look like models. I did not write anything in my profile and I still could read from them:"your profile caught my attention". Still I haven't written anything and still they contact me. Sadly if I answer, my messages are not delivered for lack of credits.
Also I found funny that in some of the messages I received they start talking in first person and suddenly they change to third person as if somebody made that script for them.
Anyway, beside thinking the site is kind of a fraud, people looks much nicer than compared to other sites
If you're planning to use this site please don't, it's a scam to rip you off your money. No monthly subscription, you buy credits, this credits won't even last you one chat with one person on the app and you keep getting so many messages, which makes it very suspicious. Save your money don't be a victim. You won't be able to hold a full conversation with anyone let alone find someone to date. It would be nice to have a body regulating activities of this dating sites. Too many scams and ripping people off. I deleted my account after I've spent a lot and still couldn't have a full conversation with anyone, without running out of credits. Credit cost as high as $96
Hi Icha,
Thank you for your comment.
We are sorry to hear that you feel that way about our site. Let me kindly inform you that we don't have the subscription, but it doesn't provide unlimited access to services. It provides you with 10 free Online Chats for 3 minutes each, introduction messages and an ability to purchase credits. If you wish to have longer chats or use other services, then some additional credits need to be purchased. Every credit spent on our site is used to support all of the departments that ensure you have a safe and enjoyable time on our site while being able to build a relationship with a special member.
Could you please clarify what do you mean by "unable to have a full conversation"? You have mentioned 96 USD payment, that's a payment for 160 credits, for example 160 credits can provide you with 160 minutes of Online Chat and that's more than enough to have a "full conversation". Or did you experience some issues? Simply don't open or send emails and you will be able to chat for a long time.
I agree, our app isn't the cheapest. But we are doing our best to make it worth the price :). On our site, you can feel protected and successful in your search! We are constantly developing our services to provide our customers with the best experience possible.
If you need some help you are more than welcome to contact our customer success team: support@dating.com
This app works better than others, except all can see when you are there talking to others. I fell deeply in love, only to find out he's a catfish.
Hello! Thank you for sharing your concerns. Could you tell us why you've come to such a conclusion? Did something happen that made you think so? Could you please contact us with the details via support@dating.com. We will be happy to assist.
You pay to join. To respond to messages you have to pay more. The moment you join, they have fake people to message you just so that you can pay even more! I love have they use fake model pictures. Worst scam ever! Need to report to my credit card company.
Hello and thank you for your feedback. According to the policies of our site it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. Feel free to send us the questions and profile links on support@dating.com
You sign up for a fee, then have to buy credit to send messages, emails, videos, and send gifts. The men on there message you within a second of you viewing their profile because they charge you per minute. That being said the messages come in so quickly from that you have to wonder if it is generated.
Dear User,
Hi! I am sorry that our credits system may be a source of your disappointment at our website. Indeed, using certain services costs a fixed number of credits. Would you consider contacting us at support@dating.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?
My only problem with this site is I think its extreemly wrong to prevent people from texting. You have to pay to tex or else the add keeps popping up on the screen preventing the texts.
Mann/Frau wird ausgenommen wie eine Weihnachtsgans - schamlos und skrupellos. Zuerst wird es mit makellosen Profilen angelockt, die in der Wirklichkeit nur Fakes sind. Danach wirst du mit belanglosen Mails, Chat messages, Stickers und Videonachrichten bombardiert. Alles nur Floskel. Hey, wo sind wir, wenn eine Life Chat pro Minute abgerechnet wird? Ich warte schon mit Sehnsucht, wenn mein Profil gelöscht wird - allerdings geht auch nur auf Anhieb. Wie kann so was überhaupt erlaubt sein?! Finger weg davon!
Liebe Mladelena
Hallo! Wir kämpfen hart gegen Fake-Profile und Betrüger. Bitte senden Sie uns einen Link zu einem Profil, mit dem Sie Probleme hatten, an support@dating.com und wir werden die Profile noch einmal persönlich für Sie überprüfen.
Die Nutzung bestimmter Dienste gegenüber anderen kann teurer sein und Ihr Guthaben in kurzer Zeit erschöpfen. Bitte erlauben Sie uns, Ihnen zu helfen, indem wir Ihnen vollständige Informationen zu den Preisen geben. Senden Sie einfach eine E-Mail an support@dating.com. Wir freuen uns auf Ihre Nachricht.
Es tut uns auch leid, dass unsere Website nicht Ihren Erwartungen entsprochen hat und Sie kündigen möchten. Könnten Sie uns bitte mitteilen, was bei Ihnen nicht funktioniert hat? Schreiben Sie uns auf jeden Fall eine E-Mail an support@dating.com und wir helfen Ihnen gerne weiter.
Dating. Com is a scam. You'll never find love nor meet someone on that site coz most of the members are fake, they will just lure you to spend money to communicate with those fake profiles but no intention of meeting you personally, they will just play with your emotions and end up heartbroken. Don't ever dare to try coz it's just a waste of time and money! Not worth it!
Hi! We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.
Gain trust and grow your business with customer reviews.
Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.
Hello and thank you for your feedback. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits given that such member/s are verified. Thus I strictly encourage you to provide us further supporting details regarding this encounter and send it to our email support@dating.com to take a closer look on this as the safety of our members' is our utmost priority. Thank You.