Decathlon

Worst the products and totally bad customer service I purchased this backpack in April 2022 in Bergerc France, after two trip, all the plastic hardware have broken, I contacted Decathlon, they basically told me if I purchased in store, I have to go there to exchange, but I live in USA, I don't speak French, Decathlon customer service won't even care...Don't purchase anything from them, you will regret their attitude afterwards.

Been playing golf for nearly 40 yrs first time a bag has degraded so much in less than a year...Already falling apart and collapsing under it's own weight, When I asked for service online, was told to go to store where I purchased, alas I don't live near the store anymore. So I'm out of a golf bag...Never buy from that place.go to a proper golf store...

I got a badminton racket, product seem find until i used it and the metal broke right away.
Décathlon told me that i broke it playing and it's my fault. Plus the 30 day limit is past ( government shutdown in january, not able to play)
I will never buy anything there again

My package was delivered to the wrong address and they will not replace my item it's $67 really sucks but I guess I'll never order from them again

No phone number that works with Decathlon Laval, nobody even bothers to answer a phone. Book online for bike repair shop button is disabled. Good luck with any return or repair as the service is virtual non-existing.

I placed an order with them at the end of November. Now it is the end of December, not a blip from them and no goods received. No emails, no updates. Received a response once to say that "my order hasn't been picked yet" and that's all. Absolutely disgraceful. Stay away!

Just received a 9' so called French design Surfboard. The advertised photos show high quality multi layer fiber glass epoxy with a solid foam core and wooden stringer. Photo shown is the advertised construction.

The board arrived packed in flimsy cardboard packing made from at least 3 or 4 cardboard boxes taped together.

The board was badly damaged. I can see 'inside' the board and there is NOT a solid foam core. A black hole is inside. See photo. Little sign of foam core.

I managed to contact the French office and the lady refused to connect me with anyone who could speak English. Beware.

DO NOT EVER BUY FROM THIS SHODDY COMPANY.

Awful service. People pretending to be sport experts, but are actually trained scammers that deceive beginners. Stay away from decathlon.

Ordered online for over $700 of merchandise. After 1 month the package was still showing as not moving online.
Contacting the customer service by email was no clear answer. The status changed for delivered one day but no communication from Decathlon! My last email didn't ever get answered! After a call, the person told me they will take care of it and worst case they will refund me. I told them I didn't want that, I just want what I ordered. 1 day after no email, no call, and a refund!

Being from France I am used to pretty good customer service there. It seems that this part of the business didn't make it across the Atlantic! Don't order online, they don't know what they are doing and don't care about you! CEVA logistic, who is that?

I purchased a static bike as a gift to my mom in the US (I'm living in Australia). About 30 minutes after purchasing my mum tells me that she cannot use the upright bikes; rather, she must use recumbent because of her back issues. I immediately contact their customer support via both chat and email to cancel the order. About an hour and a half later I receive a reply from Decathlon telling me that they cannot cancel the order because they have already dispatched the bike but they will provide instructions on how to return. I'm surprised at this given that I just purchased the bike a couple of hours earlier. I'm not happy; I do not want my mom to go through all the trouble and spending time she does not have into returning a bike. I receive an email saying that my return request has been approved and will receive an over sized item label for return as well as further instructions. I receive nothing. I must keep contacting customer support to useless information drop by drop. In the last email I was informed that they won't pay for the return costs and I must ship the bike from Chicago to California.

I will never purchase from Decathlon in the US again.

Went to decathlon in eastwood today to look at the fishing chair to compare it to others available none out on display so went to find a member of staff so i could have a look at it and see how the comfort compared totally refused just said had to buy one to see not happening im not going to part with £100 to find out its useless would you buy shoes that you have only seen a picture of on a box never returning what a shambles of a company

Bought here some weight for training and I was surprised to notice the high quality for this relatively low price

After hearing such great things about the trek 100 jacket, I ordered one. When I checked my email the order was cancelled without explanation. So if your goal is to be teased with a special price but not have the order completed, this is your store!

Order: nl*******690

Totally unacceptable experience.

You've lost a customer who's been spending money in your store for years.

I ordered a 40 euro curl bar from you, and you sent me a kid's scooter.

I've been on live chat and on the phone with your representatives for over an hour this morning trying to get you to make things right. All you have to do is arrange for a courier to come and pick up the WRONG item that I DID NOT ORDER from you.

The mistake is yours, and it is totally unacceptable to expect me to waste my time, energy and money printing off a return label and carrying this large box a mile across town to a Post NL pickup point.

You've lost a customer over your mistake and unprofessionalism over a 40 euro curl bar.

I will leave negative reviews everywhere I can and contact my back to charge bank on the order.

You are basically thieves at this point. Unbelievable.

Very bad experience, I just paid bill and I adviced them, pls teach them good manners, and as well as it's not the first time, simply sales girls and boys roaming with mobile on tey r busy with social media, and they are not respond and they failed to promote ur valuable products and tey never failed to damage ur esteemed organisation,

It just making fool of the customers & doing fake promises for delivery.
Since yesterday, I had called many times for my product delivery but till now nothing has been done yet.

My suggestion to everyone do not to buy anything online from Decathlon

Very disappointed and had a bad experience.

You know, Decathlon is the only decent sporting goods shop in my area. And I really like that it's universal, meaning I can find anything for any kind of activity there.
So it is easier for me to go to one place and buy everything in one sitting. Instead of wandering around different malls and shops looking for the swimming glasses and then for the bicycle pedals.

I needed to replace my camping mattresses for a 2 week camping trip out east. There was low inventory at one store and buying online for store pick up not available. So I called end of day Friday to put 2 on hold for pick up at open of business Sunday morning. They agreed. Then I get a call to say they were selling them to someone else in the store. What is the purpose of putting things on hold? If you give your word to a client, and revoke it you are tragically damaging their trust in you. I would have paid for them over the phone, but it was presented to me as "too bad so sad".

Short version - I wanted to replace a shoe due to a defect (never used, bought them the night before) and they asked me to pay extra because the price has changed! Furthermore when I said that I wont pay extra, they refused to give me the shoe with the defect as well so I went home without the shoes (they refunded the initial amount). On their website it is clearly written that you can request exchange of a defective product. I wrote to Decathlon Bulgaria, then I called them (as I thought it is just a misunderstanding) - the answer was that this is out of their scope and that I have to talk with a manager in the store, without pointing any name or contact information of him.
************** that's the number of the query that I've raised to Decathlon Bulgaria)

I was pleased to see that Decathalon had my size in swimsuits and ordered three items. They all showed up one size too small. I would not have ordered them if it was not possible to get them in my size.

I tried to return them and customer services sent me a form to complete to get a label printed by Canada Post. Rather than automatically put the various reference numbers in the correct form, I had to have three separate documents open on my mobile. It is not easy. Why can the reference codes not automatically be pulled from the system?

What a waste of time!

Very poor online service and no response from customer care mail. Product is returned but yet not status updated and exchanged item is also wrong delivered

I had a good experience buying a pair of boxing gloves. Had the possibility to try them on in the shop as well.

On Jun 29 I purchased a folding bicycle from decathlon.com and it arrived damaged and unsafe to ride (See attached photographs). I called and emailed FedEx and was informed I have to contact the retailer (Decathlon) to start a claim on the damaged delivery. Since then, I have called 4 times and sent 6 emails to Decathlon's customer service (*******@decathl…). To date; I have not received a returned call and only received the same email auto-response. In order to get a claim started with FedEx I need Decathlon to respond to me, but they are ignoring me. So, lesson learned, STAY FAR AWAY FROM them unless you do not plan to have to return the item. You are better off going to www.Amazon.com.