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  • Demon Customs and Performance

Demon Customs and Performance

Overview

Demon Customs and Performance has a rating of 1.4 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Demon Customs and Performance ranks 666th among Auto Accessories sites.

  • Service
    13
  • Value
    10
  • Shipping
    10
  • Returns
    11
  • Quality
    9
4
See all photos
How would you rate Demon Customs and Performance?
Top Positive Review

“Great Service”

Bill P.
1/25/22

Made an order and got it quick. Other places have very long lead times where these guys were a lot faster.

Top Critical Review

“Horrible”

Norm B.
6/10/22

Placed order back in February of 2021 received half my order within a week which was great... up to today I have been sending emails for updates at first replys were fairly quick, last I heard they were looking into it... haven't received anything since... I've tried calling it goes straight to voice mail leave a message nothing back... I've now asked for refund we'll see what happens as of now I'm out 400 for a resonator delete... wish I could say good things but definitely not...

Reviews (23)

Rating

Timeframe

Other

Thumbnail of user normb52
1 review
1 helpful vote
June 10th, 2022
Verified purchase

Placed order back in February of 2021 received half my order within a week which was great... up to today I have been sending emails for updates at first replys were fairly quick, last I heard they were looking into it... haven't received anything since... I've tried calling it goes straight to voice mail leave a message nothing back... I've now asked for refund we'll see what happens as of now I'm out 400 for a resonator delete... wish I could say good things but definitely not...

Products used:
Black widow neighbor hater, never did recieve flowmaster resonator delete

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylorr1
1 review
3 helpful votes
February 5th, 2022
Verified purchase

I have had the same run it with this company as some of the reviews I read, I ordered a set of exhaust dumps in aug 2021 at first they would respond to me about my concerns saying the parts were back ordered, I paid 700$ to this company and now no one responds to messages we are sitting in Feb 2022 and I'm out of my cash bad business, do not deal with this company it's a joke.

Tip for consumers:
Do not use this company

Products used:
Nothing never received my product

Service
Shipping
Returns
Thumbnail of user nathanielm175
1 review
1 helpful vote
May 25th, 2022

I bout a $1400 set of headlights and they can't be bothered to get back to me? Bull$#*!! DO NOT BUY FROM THEM! Negative 500*

Tip for consumers:
Stay away! You won't get your purchase and you won't hear from them. Waited a month and I still haven't gotten any kind of response!

Products used:
Headlights

Service
Value
Shipping
Returns
Quality
Thumbnail of user frankieu6
1 review
0 helpful votes
June 20th, 2022
Verified purchase

Luckily only spent $150 on two mufflers, but aside from that, the inventory is NOT accurate. Whoever I was talking to via email was telling me "2-3 week delay due to Covid-19 outbreak" which I assume is an excuse they like to use a lot. A month later, I asked for a refund, and suddenly, no response after that! Coincidence? Save yourself the time and money, and just refrain from ordering or even viewing their site. I feel bad for the people who got ripped off for like $800+ parts for their vehicles. If I could give lower than 1 star, I definitely would.

Tip for consumers:
Don’t. That’s it. Don’t use the site.

Products used:
Mufflers, but I didn’t use them because I never got them, and not like the plan on shipping or refunding me.

Service
Value
Thumbnail of user billp919
1 review
1 helpful vote
January 25th, 2022

Made an order and got it quick. Other places have very long lead times where these guys were a lot faster.

Thumbnail of user brunot35
1 review
1 helpful vote
June 4th, 2022
Verified purchase

Ordered some ignition parts for my car, they took the money off my card, AND THATS THE LAST I HEARD FROM THEM. Made several attempts to contact them over the last couple of months, but nothing. AVOID THEM LIKE THE PLAGUE. You will not get your product. They're just a bunch of thieves.

Thumbnail of user wadeo14
1 review
3 helpful votes
January 26th, 2022
Verified purchase

I ordered an intake back in may of 2021 and emailed about it a month later they said they were going to look into it and it might be on back order and have since sent multiple emails asking what is going on with the order and haven't even gotten an answer back from them 9 months after ordering the item I wouldn't suggest ordering from this company at all

Thumbnail of user johnb8602
1 review
5 helpful votes
April 1st, 2022
Verified purchase

Ordered seats back in April 2021 and i have yet to still receive anything. They dont respond to anything and cant get an update at all on my order. Do not order from here. Looks like a lot of people are also dealing with the same problem. Would somehow like to get my money back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnj2753
1 review
0 helpful votes
March 1st, 2022

I ordered I lift kit from them September 2021 was told it might be delayed, the item never came in and they are horrible to get in contact with, often being rude saying they hate dealing with me. My lift was $1200 and now It seems I'm out that money. I'm going to take legal action against this horrible company and hopefully get my money back. I encourage anyone else that got scammed to do the same thing, and get this company shut down.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user erical350
1 review
1 helpful vote
January 25th, 2022

I ordered an NRG steering wheel in March 2021. They keep telling me there is a shipping delay and they are unsure when they are getting them in. They are extremely rude, have called me $#*!ed and stupid on several occasions. They are currently ignoring my emails and I feel defeated, I want either a substitute steering wheel or my money back yet they refuse to do either.

Thumbnail of user cameronl122
Demon C. – Demon Customs and Performance Rep

Hi Erica,
We have responded to every email in which you have sent with nothing but politeness and courtesy. Saying we are extremely rude is a false accusation as well as saying we have called you names. We take slanderous accusations very seriously. Please reach out to us by email to resolve this asap.
Kind Regards

Thumbnail of user thomass615
6 reviews
4 helpful votes
June 25th, 2022

200$ down the drain. Read the reveiws before you buy. Every single reveiw is the exact same story. Company got there money customer didnt receive what they ordered or like me and didnt receive anything.

Tip for consumers:
Dont buy from this company

Products used:
None as ive never received what o ordered and ive never received a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottd1292
1 review
2 helpful votes
February 28th, 2022
Verified purchase

I made a order on September 9th and was told it's on back order but now they are not responding to me i've tried email I've tried Facebook messenger which I believe they blocked me on get nothing but message won't send I've tried Instagram it's been nearly 6 months spent over $1000 what is going on I want my stuff I paid for

Thumbnail of user christopherv306
1 review
0 helpful votes
February 16th, 2022
Verified purchase

Ordered parts expecting a delay due to economic difficulties in world. Was able to get the parts I wanted from somewhere else. Canceled my order numerous times and tried to get a refund. Still no refund issued.

Service
Returns
Thumbnail of user izzyb27
1 review
0 helpful votes
March 22nd, 2022
Verified purchase

Ordered a set of Harnesses over a year ago, tried and tried to work with this company and then they completely stopped answering me. A year later and I'm out $500 with no signs of getting it back. Save yourself the headache.

Thumbnail of user janetter363
1 review
0 helpful votes
January 27th, 2022

I ordered a pair of bucket seats for a car way back in September 2021. The business owner said that there might be a delay in getting them as things are back-ordered due to the pandemic. I Facebook, email, and Instagram them with no answer. I asked for a refund and I was told that there is a no refund policy.

Thumbnail of user mathewf50
1 review
0 helpful votes
March 8th, 2022
Verified purchase

I made my order back in august 2021, on the website it said the exhaust was in stock and would ship in 7-10 business days. I ended up getting an email finally with a item tracker stating estimated shipping was september 30th... i finally got a hold of the owner at the end of october. He informed me that because of "covid" the manufacturer didn't have stock on the exhaust piping? And was told my order should be shipped out mid to late january. Its now gonna be the second week of march and the only email i got was that their distributor was waiting for stock. It is a simple bolt on muffler it shouldn't take 8 months to get it.

Tip for consumers:
don't order from them if you don't wanna lose your money

Products used:
MBRP muffler replacement 2021 ram 1500

Service
Value
Shipping
Returns
Quality
Thumbnail of user sebs18
1 review
0 helpful votes
March 14th, 2022
Verified purchase

* ITS A SCAM*
I ordered something on their website almost a year ago and never got them and any attemps to contact them has lead to nothing they even blocked me on Instagram and facebook

Tip for consumers:
Its a scam never give them your money

Products used:
None i never received the items i paid for

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferb3594
1 review
0 helpful votes
March 29th, 2022

Ordered a muffler in October 2021. It's now March 2022 and we have not received the muffler. They will not answer any emails or facebook messages to update us on the status of the order nor is there a phone number to call and talk to anyone. Complete scam this company is.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertl3127
1 review
1 helpful vote
January 9th, 2022

Got a store credit, emailed them on how to use it as to not charge my credit card online again and be out another almost $600. Wtf? Communication would be nice. Thinking about publishing his cell number that I have thanks to some investigating. Doesn't answer but he might get the message. Thinking also about an 18 hr roadtrip to confront in person as this is ridiculous. To the owner if you read this please respond to my emails I sent via your inquiries tab on your site. Original order #2323 a pair of NRG bucket seats. I just wanna use my credit! Then you won't hear from me anymore!

Service
Thumbnail of user cameronl122
Demon C. – Demon Customs and Performance Rep

Robert,
We originally advised you at the time of order that the seats you were ordering were special order. We noted that special item orders are non canceable. Also noted at this time was that there is currently no availability date on the seats.
We have cancelled your order at your request( even though our policy states non canceable) and issued the balance back as store credit.
Kind Regards

2022-01-25 3:38PM
Your order has already been cancelled and your refunded as per your request by email. I have kindly waived the cancellation fees that normally apply. Your refund is being issued as store credit as per our store policy.

Thumbnail of user jordanc371
1 review
0 helpful votes
January 25th, 2022

I wish i could give these scam artists 0 stars. They stole my money and now ignore me. Its been a YEAR since they took my money and refuse to send what i paid for or even give me a refund

Thumbnail of user cameronl122
Demon C. – Demon Customs and Performance Rep

Unfortunately looks like you have never placed an order with us. There are no orders in our system under the above name. Please reach out to us by email: orders@demoncustomsandperformance.com
Kind Regards

Thumbnail of user jacoba309
1 review
0 helpful votes
June 2nd, 2022

DO NOT order from this website they are a total scam, I ordered a 100 shift knob and it did not show up! It has been about 2 months since I ordered it and still nothing and I don't expect it to be showing up anytime soon.
I am just a 15 year old kid with not a big budget so this was VERY annoying!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanel223
1 review
0 helpful votes
November 26th, 2022

I bought a new spark wiring harness for my 2005 dodge ram 1500 5.7 hemi after I paid for the part the site kicked me off an never gave me a order number to track it an never received the part or my money back

Thumbnail of user marceld48
1 review
1 helpful vote
February 7th, 2022

Awesome company! Fast shipping and answers emails fast. Ended up cancelling an order I made at TDOT and ordered here as these guys could could get it fast when the competitor claimed it was backordered due to covid. I will be making another order soon.

Products used:
Ordered a cold air intake.

Thumbnail of user cameronl122
Demon C. – Demon Customs and Performance Rep

Thankyou for the kind words. Greatly appreciated.

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Thumbnail of user cameronl122
Demon C.

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