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Designer Optics has a rating of 3.8 stars from 445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Designer Optics most frequently mention customer service, great price, and fast delivery. Designer Optics ranks 12th among Sunglasses sites.
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I ordered this frame for my brother and he had his prescription put in at his local eye doctor. He loves them. Shipping was super fast as well.
Don't order from this business. They sell fake glasses as "authentic." I wish I would have done my research before purchasing, because as you can see from other reviews, BBB complaints, etc., there are many other customers that have reported receiving counterfeit glasses. I purchased $400 Gucci prescription glasses, and I upgraded to non-reflective lenses. When I received the glasses that were supposed to be metal and realized they were plastic, I was very concerned… so I took the glasses to the Gucci store near me at 725 5th Ave., NYC, where they confirmed for me that the glasses were 100% counterfeit. Even worse, the prescription was off and the lenses are definitely not anti-reflective. I have contacted the business, but they continue to deny the glasses being fake even though the actual manufacturer told me they are fake. I have contacted the NY Attorney General and the BBB, because this business needs to be shut down.
I ordered this frame for my brother and he had his prescription put in at his local eye doctor. He loves them. Shipping was super fast as well.
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me.
Couldn't find this specific frame anywhere! Always packaged with great care.
Good service, nicely packaged frames. I was happy to find the frame I wanted, at a better price than my local stores.
Everything went smoothly from start to finish. Delivery was quicker than I expected too. Highly recommend these guys if you're after designer frames. Thanks for the excellent service! Definitely will be back in the near future.
Products used:
Sunglasses (Dolce & Gabbana)
Very easy to place my order. I'm very satisfied. Best quality glasses at great prices.
I'm always nervous ordering from a website that I haven't heard of before, but I am so glad that I ordered from Designer Optics! They had a pair of Tiffany sunglasses that I've been looking for (sold out on the Tiffany & CO website) and they had them for literally half the price. I bought the extra $1.75 shipping insurance, just in case, but it wasn't even needed. Package was delivered within a week of placing my order! Glasses are perfect - came with the authentication papers and everything. Customer service response was very quick, too. I definitely recommend ordering from them!
Hi Lindsey, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
I received my glasses in a timely manner, but wld like to exchange 1 of 2 pairs. I filled out the return request and still awaiting a return number. You have 14 days to return. It's been 4 days since my initial request and have not heard anything. I don't like to do business this way. Just send the RA number and I'll pick a new pair. I'm not even asking for a refund, just a return/exchange. I have reached out twice so far... Nothing
Hello Libra,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies.
Kindly provide us further details Like order Number, Style number with which you want to exchange through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.
I was really excited to find a site that carried the ray bans I wanted and could put in prescription lenses. The selection in brick and mortar stores has been terrible. Received them yesterday and they were exactly what I ordered and the prescription was perfect. They arrived less than 2 weeks from when I ordered them on Jan 1st. (I did do expedited shipment). I was so pleased with them that I ended up ordering a second pair of different glasses that happened to be on sale. I'm so excited that I found this website. Highly recommend!
Hello William, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.
Don't order from this business. They sell fake glasses as "authentic." I wish I would have done my research before purchasing, because as you can see from other reviews, BBB complaints, etc., there are many other customers that have reported receiving counterfeit glasses. I purchased $400 Gucci prescription glasses, and I upgraded to non-reflective lenses. When I received the glasses that were supposed to be metal and realized they were plastic, I was very concerned… so I took the glasses to the Gucci store near me at 725 5th Ave., NYC, where they confirmed for me that the glasses were 100% counterfeit. Even worse, the prescription was off and the lenses are definitely not anti-reflective. I have contacted the business, but they continue to deny the glasses being fake even though the actual manufacturer told me they are fake. I have contacted the NY Attorney General and the BBB, because this business needs to be shut down.
Products used:
Gucci prescription glasses that turned out to be fake, but were sold to me as “authentic”.
I ruined my favorite shades I bought a couple years back and when I went to find them again they were either out of stock or unavailable in the shade I wanted.
Designer optics had multiple shades and were half the price! So I order two different colours!
They were exactly like the ones I bought in the store - same packaging and case!
I'm happy - I would for sure order from them again and recommend them to a friend.
I will note - I ordered from Canada so I had exchange + shipping + duties (but I still got two for the price of one of my favorite shades).
Tip for consumers:
Buy more than 1 item to maximize on shipping costs
Products used:
Sunglasses
Hello Carolynn,
Thank you for the 5 stars. We value our customers and understand how important it is to offer exceptional service.
Authentic, beautiful Versace sunglasses. Fast delivery, the parcel is trackable all the way. Highly recommend this online store.
Tip for consumers:
Fast delivery
Products used:
Sunglasses
Hi Kateryna,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. We are so grateful for your kind words. Thanks for sharing your review with us
I suggest always using PayPal with a website or company you are unsure with. It provides extra security and insurance on your order. The reviews on this company scared me but, I didn't read them till after I order. So I filed a dispute through PayPal basically saying, "if they are scamming people I need my money back." Designer Optics contacted me right away through PayPal and sent me my order within 2-3 business days as promised. Good customer service, Great Product
Hello Joelle, thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. Kindly let us know if we can help you more.
Both pairs of glasses that I ordered both pairs took a month to get delivered which is not what the website told me and no notification that it was going to be late I had to reach out each time I ordered.
Needed a very specific frame and found it at an excellent price. No issues with delivery.
I placed an order before the end of 2023 for approx $500 ($497), AFter inquiring for a couple of weeks for a status, was informed that they did not have the frames and could not get it, so the order was canceld. Unfortunately, this was with an FSA balance that was now unuable in 2024. Handled very poorly.
The glasses frames were exactly as expected. I was grateful to find them. I had my optician install the lenses that I need. I am wearing those glasses as I speak! Good job for you all!
Designer Optics is a disaster! Small poorly run company. Took forever, 14 days to receive "in stock" Gucci frames that ended up arriving bent. Terrible quality lens manufacturing look like they were cut out with a hack saw. Lens installed incorrectly. Made me even doubt the authenticity of the Gucci frames and the lens coating. Possibly the worst follow up customer service you can ever experience. Dozens of emails back and forth and they take no responsibility and refused to issue refund. After 45 days they are trying to send me back refurbished glasses. Save yourself a headache and avoid this company!
Tip for consumers:
Avoid this company at all costs
Products used:
glasses
Hi Jason, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
Product was well packaged guarantying a safe delivery. The pair of sunglasses came in perfect state, there was nothing that would compromise its integrate. It is a anniversary gift for my wife, hope she like it!
Hi Caio, thanks for your kind words and we look forward to seeing you again. This review made our day
I love the frames. The lenses are the best. I will be a repeat customer.
Was excited to order from. Them and really liked the price. But I have yet to receive the product. Tracking says it was shipped Jan 10, it is now 60 days since ordering and the company refused to refund our money or ship an new product. All the do is give us the run around saying to wait another week, they are unable to process the refund and the manger is out of office. Very disappointed as we will now have to file a claim thru our credit card company. Will never use them again
Tip for consumers:
Contact company immediately if you do not receive withing guaranteed time.frame
Products used:
None never received the product. Unreliable shipping and they refuse to follow their refund and guarantee of delivery
Hello Cory,
We apologize that our service did not satisfy your expectations.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
Ordered a frame, Pure Airlock 5000 in Green. Informative and prompt services. My experience with Designer Optics was very pleasant. Definately will be back for the next purchase.
Hi Esther, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
They are really good at taking your money, but not so good at sending you your glasses. I called and talked to customer service before I even placed my order to make sure they could make my slightly complicated prescription - I have prism in my glasses and not everyone can do that. I had a nice conversation with customer service and expressed my reluctance to order from an online company as I had just been burned by EZContacts (you can read my review). The woman assured me there wouldn't be any problems. I confirmed that the frames I had picked were in stock and that my prescription was something they could do. Fast forward to a month later and still no glasses. I did receive glasses in about 2.5 weeks, but the prescription was totally wrong! I contacted them and they sent me a shipping label for the return. Since then... crickets! I have called and emailed customer service and I always get the same response, they are almost done. Well my glasses may not be done, but I am! I guess you do get what you pay for!
Hello Jennifer! Thank you for reaching us, We Deeply apologies for the inconvenience caused to you. If we have shipped you wrong glasses and sent return label for the correction of your lenses, it might can take a while to re do you lenses at our lab. If you faced any concern in shipment of you lenses, we request you to kindly write us back through mail or chat. And we will try our best possible way to assist you and resolve your concern at the earliest without complaints. Hope to have you back soon.
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Hello Losana,
You are welcome. Looking forward to serving you in the future. Thank you for the feedback.